Tabii Just review for Seguno Email Marketing
April 21, 2019
Seguno is sloppy and not user-friendly. I've been trying to switch from Mailchimp to Seguno for the past few hours, even got on the phone with Shopify and they can't even help me figure out the simplest of requests. One of the things I loved about Mailchimp and Shopify is how easy it is to use for us non-experts. Seguno has none of that. And Seguno has no live chat or phone support so the best I could do is send an email. Firstly, they have one long 15 min video with instructions as opposed to a few topic-related help videos so users can choose which one to watch to get the help they need. This means I had to try to skip through the video to get the info I needed and still didn't get it. Secondly, their backend is sloppy and not clear. I'm still trying to find the place to add an option for joining my newsletter to my home page. Hours later, I still can't find it. I found a newsletter page but no way to link it to my website. One of the things I love about Shopify is how quickly one can change and build things. No more with Seguno. I'm giving it a day for Seguno to help or I would need to try another provider.
Hi there. I had tried contacting you directly a handful of times immediately after this and the weeks following but never heard from you. I am very sorry you had a bad experience. Thanks for sticking with us though, it's great you're still using us for certain things and I hope your experience has turned around some. If you're interested in hands-on help to take advantage of more of what Seguno has to offer, I'm happy to schedule a call to walk through everything with you. Thanks again.
