Miracle Botanicals Essential Oils review for Willdesk: Live Chat&AI Chatbot

I can see no reason to get this app when the Shopify app, Inbox is free. Inbox automatically emails the customer when the customer is offline. Willdesk would not connect to my Outlook and after many instances on chat support, I discovered the free app by Shopify, which seems to do a lot more with fewer hassles. The customer service for Willdesk is fast, but they couldn't work out the email issue. Shopify's Inbox does it automatically.