Willdesk: Live Chat&AI Chatbot for Shopify

Willdesk: Live Chat&AI Chatbot

Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
Feedback
387
Reviews
Chart
#1,069
Shopify

All reviews

5 / 5 Share
July 11, 2026

Excellent; the team is very professional.

Store Using app Total reviews Average rating
Momfree 4 days 4 5.0
Developer Reply

Thank you very much for taking the time to leave a review! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.

5 / 5 Share
June 7, 2026

Store Using app Total reviews Average rating
TITAN X Over 2 years 10 4.4
Developer Reply

Thank you very much for taking the time to send us your amazing rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Sophie Willdesk Customer Support Team of CWILL

1 / 5 Share
June 2, 2026

I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month. His hidden costs are very high.

Store Using app Total reviews Average rating
Crystals Wholesale USA 12 months 7 3.3
Developer Reply

Hi there, This is Sophie from the Willdesk Support Team of CWILL. Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be. We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly. Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. ๐ŸŒน We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much! Sophie Willdesk Customer Support Team

5 / 5 Share
May 27, 2026

Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place. One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team. What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention. The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs. Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!

Store Using app Total reviews Average rating
Developer Reply

Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! ๐Ÿ˜Š Weโ€™re absolutely thrilled to hear that youโ€™re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently. Itโ€™s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us. Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchantโ€™s success, and weโ€™re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging. We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! ๐Ÿš€ Best Regards, Kim|Willdesk Support Team of CWILL

5 / 5 Share
April 20, 2026

Store Using app Total reviews Average rating
Twisted Minds Over 1 year 3 5.0
Developer Reply

Thank you very much for taking the time to send us your amazing rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Sophie Willdesk Customer Support Team of CWILL

5 / 5 Share
April 17, 2026

very good , still getting to know it but it is helping a lot

Store Using app Total reviews Average rating
Wildhunter.ie 9 days 10 4.9
Developer Reply

Thank you very much for taking the time to send us your amazing rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Emma Willdesk Customer Support Team of CWILL

5 / 5 Share
April 1, 2026

Store Using app Total reviews Average rating
Nexora 6 days 31 4.9
Developer Reply

Thank you for the great feedback! ๐Ÿ˜Š Weโ€™re glad to hear our team was able to help. If you ever need anything else, weโ€™re always here for you! ๐Ÿ™Œ Thank you for choosing Willdesk! Best Regards, Sophie|Willdesk Team โœจ

5 / 5 Share
March 10, 2026

ๅฎขๆœๆœๅŠกๅฟซ้€Ÿๆœ‰ๆ•ˆ

Store Using app Total reviews Average rating
Wildflower Cases 11 days 7 4.7
Developer Reply

ๆ„Ÿ่ฐขๆ‚จ็š„่ตž็พŽ๏ผ๐Ÿ˜Š ๅพ—็Ÿฅๆ‚จ่ฎคไธบๆˆ‘ไปฌ็š„ๅฎขๆœๅ“ๅบ”่ฟ…้€Ÿไธ”้ซ˜ๆ•ˆ๏ผŒๆˆ‘ไปฌๆทฑๆ„Ÿๆฌฃๆ…ฐใ€‚่‹ฅๆ‚จ้œ€่ฆไปปไฝ•ๅธฎๅŠฉ๏ผŒๆˆ‘ไปฌ็š„ๅ›ข้˜Ÿ้šๆ—ถๅพ…ๅ‘ฝ๏ผŒไนๆ„ไธบๆ‚จๆไพ›ๆ”ฏๆŒใ€‚่กทๅฟƒๆ„Ÿ่ฐขๆ‚จ็š„ๆ”ฏๆŒ๏ผ๐Ÿš€ ๆญค่‡ด ๆ•ฌ็คผ ้‡‘ | CWILL Willdesk ๆ”ฏๆŒๅ›ข้˜Ÿ

5 / 5 Share
March 8, 2026

love it

Store Using app Total reviews Average rating
IblazeVape 9 days 3 5.0
Developer Reply

Thank you very much for taking the time to leave a review! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Regards, Sophie Willdesk Customer Support Team of CWILL

5 / 5 Share
Jan. 30, 2026

Excellent support.

Store Using app Total reviews Average rating
TrinkTiger 11 days 2 5.0
Developer Reply

Thank you very much for taking the time to leave a review! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.

5 / 5 Share
Jan. 26, 2026

Store Using app Total reviews Average rating
Kaguyasu Australia Over 1 year 1 5.0
Developer Reply

Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. ๐Ÿ˜‡ Sophie Willdesk Customer Support Team of CWILL

5 / 5 Share
Jan. 14, 2026

Incredible platform and quick customer service. Super affordable and has everything that we need

Store Using app Total reviews Average rating
Kotomi 11 months 12 5.0
Developer Reply

We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. ๐Ÿ’› We are commited to continue to strive in provide the best possible user experience. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share
Dec. 25, 2025

Store Using app Total reviews Average rating
ChillCarve UK 31 minutes 1 5.0
Developer Reply

Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app. We will continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. ๐Ÿ˜‡ Happy Holidays! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Dec. 24, 2025

This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.

Store Using app Total reviews Average rating
Home n Hearts About 2 years 1 5.0
Developer Reply

Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. ๐Ÿ˜‡ Happy Holidays! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Dec. 15, 2025

Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!

Store Using app Total reviews Average rating
ventify.pro About 2 hours 3 5.0
Developer Reply

We highly appreciate you for taking the time to share your wonderful words. ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyone Please feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š Thank you! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Dec. 8, 2025

Store Using app Total reviews Average rating
LymeeBeauty About 1 year 5 5.0
Developer Reply

Thank you very much for taking the time to send us a fantastic rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Best Regards, Kim|Willdesk Support Team โœจ

5 / 5 Share
Aug. 6, 2026

kim็š„ๆœๅŠก้žๅธธๅฅฝ

Store Using app Total reviews Average rating
Moonlash About 2 years 4 5.0
Developer Reply

Thank you very much for taking the time to send us a fantastic rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Best Regards, Kim|Willdesk Support Team โœจ

5 / 5 Share
Dec. 2, 2025

Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend

Store Using app Total reviews Average rating
MDC Water 7 months 4 5.0
Developer Reply

Thank you very much for taking the time to send us a fantastic rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Best Regards, Sophie|Willdesk Support Team โœจ

5 / 5 Share
Dec. 2, 2025

Store Using app Total reviews Average rating
Cycling Appreciation Society About 3 years 3 5.0
Developer Reply

Thank you very much for taking the time to send us a fantastic rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Best Regards, Kim|Willdesk Support Team โœจ

5 / 5 Share
Nov. 26, 2025

The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!

Store Using app Total reviews Average rating
KivenLighting 7 months 6 5.0
Developer Reply

Thank you so much for your kind words! Weโ€™re thrilled to hear that Niccoe provided you with prompt and helpful service. Your feedback means a lot to us, and weโ€™re always here if you need anything else! ๐Ÿ’› Best Regards, Kim|Willdesk Support Team

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