Willdesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
feedback
367
chart
#971
All reviews
April 20, 2026
Thank you very much for taking the time to send us your amazing rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Sophie Willdesk Customer Support Team of CWILL
April 17, 2026
very good , still getting to know it but it is helping a lot
Thank you very much for taking the time to send us your amazing rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Emma Willdesk Customer Support Team of CWILL
March 10, 2026
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ๆ่ฐขๆจ็่ต็พ๏ผ๐ ๅพ็ฅๆจ่ฎคไธบๆไปฌ็ๅฎขๆๅๅบ่ฟ ้ไธ้ซๆ๏ผๆไปฌๆทฑๆๆฌฃๆ ฐใ่ฅๆจ้่ฆไปปไฝๅธฎๅฉ๏ผๆไปฌ็ๅข้้ๆถๅพ ๅฝ๏ผไนๆไธบๆจๆไพๆฏๆใ่กทๅฟๆ่ฐขๆจ็ๆฏๆ๏ผ๐ ๆญค่ด ๆฌ็คผ ้ | CWILL Willdesk ๆฏๆๅข้
March 8, 2026
love it
Thank you very much for taking the time to leave a review! ๐๐๐๐๐ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Regards, Sophie Willdesk Customer Support Team of CWILL
Jan. 30, 2026
Excellent support.
Thank you very much for taking the time to leave a review! ๐๐๐๐๐ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.
Jan. 26, 2026
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. ๐ Sophie Willdesk Customer Support Team of CWILL
Jan. 14, 2026
Incredible platform and quick customer service. Super affordable and has everything that we need
We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. ๐ We are commited to continue to strive in provide the best possible user experience. Thank you again! Emma Willdesk Customer Support Team
Dec. 25, 2025
Thank you very much for taking the time to leave us an amazing 5-stars! We really appreciate your feedback. We are glad that you are happy with the app. We will continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. ๐ Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
Dec. 24, 2025
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app. We promise to continue to strive in always trying to provide the best user experience. Please feel free to reach out to us anytime as you need support. We are available 24/7 to help out. ๐ Happy Holidays! Emma Willdesk Customer Support Team of Channelwill
Dec. 15, 2025
Love the App. All you need for customer support! Thanks to Nona for helping me immediatly. The Support Chat of Willdesk anwsers litterly in seconds. Highly Recommend!
We highly appreciate you for taking the time to share your wonderful words. ๐๐๐๐๐ It is great to see that you are happy with the customer support and the app. We will continue to strive and aim to provide the best possible user experience to everyone Please feel free to send us a message if you need any form of support. We are always available to help out. ๐ Thank you! Emma Willdesk Customer Support Team of Channelwill
Dec. 8, 2025
Thank you very much for taking the time to send us a fantastic rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Best Regards, Kim|Willdesk Support Team โจ
Dec. 7, 2025
Thank you very much for taking the time to send us a fantastic rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Best Regards, Kim|Willdesk Support Team โจ
Dec. 2, 2025
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Best Regards, Sophie|Willdesk Support Team โจ
Dec. 2, 2025
Thank you very much for taking the time to send us a fantastic rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Best Regards, Kim|Willdesk Support Team โจ
Nov. 26, 2025
The service of Niccoe B. Is extremely good! The reply was very prompt and it was extremely helpful to me!
Thank you so much for your kind words! Weโre thrilled to hear that Niccoe provided you with prompt and helpful service. Your feedback means a lot to us, and weโre always here if you need anything else! ๐ Best Regards, Kim|Willdesk Support Team
Nov. 23, 2025
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it. 1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying. 2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There, This is Kim from the Willdesk Support Team of Channelwill. Thank you sincerely for taking the time to share your experience with us. We truly appreciate that youโve been using the app for the past month, and Iโm very sorry for the frustration youโve encountered. Your feedback is important, and I want to reassure you that you have not been ignored. ๐ Regarding the points you raised: Staff Editing/Adding Macros The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time. That said, we truly understand how valuable this capability would be for your workflow. While weโre not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions. Please know that your input is appreciated โ it genuinely helps us shape the direction of our improvements. Notes Section Size & Character Limit Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts. I completely understand how helpful a larger note field would be for your workflow, and Iโm sorry that weโre not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions. I completely understand your concern about future issues, and Iโm truly sorry that you havenโt seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction. If youโre open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime โ Iโm here to support you. Thank you again for your patience and for being a valued user of our app.
Oct. 9, 2025
Met my needs very well and responded positively
Thank you so much for your kind feedback! Iโm glad to know that our team was able to meet your needs and provide a positive experience. Thank you for choosing Willdesk! Best Regards, Kim|Willdesk Customer Support
Oct. 6, 2025
The app include built-in live translation for chat conversations.
Thank you so much for taking the time to send your amazing feedback! ๐ We are delighted that you are happy app. We appreciate you taking the time to send us 5 stars. We promise to continue to try to always provide the best possible user experience to everyone. Please feel free to send us a message as you require support. We are always available to help out. ๐๐ Thank you again! Emma Willdesk Customer Support Team of Channelwill
Sept. 22, 2025
Big thanks to Sophie for helping us fix our issue so quickly. The app is incredibly easy to use, even for beginners, and we highly recommend it!
Thank you very much for taking the time to send us a fantastic rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Best Regards, Sophie|Willdesk Support Team
Sept. 17, 2025
Thank you very much for taking the time to send us a fantastic rating! ๐๐๐๐๐ We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐๐ Thank you again! Best Regards, Kim|Willdesk Support Team