Willdesk: Live Chat&AI Chatbot for Shopify

Willdesk: Live Chat&AI Chatbot

Empower support with AI helpdesk, help center, Email inbox

Developer

Rating

4.8

feedback

367

Reviews

chart

#971

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    32%
  • Less than a month
    30%
  • Less than a year
    21%
  • More than a year
    3%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service, quick and effective support, and the app's functionality. Many users appreciate the affordability of the app and its ability to centralize customer support communication. However, there are a few negative reviews mentioning issues with certain features not working correctly and concerns about the pricing transparency. Overall, the app seems to be highly recommended for its ease of use, AI capabilities, and responsive support team.

Highlights

Positive customer service and support
Affordability and functionality
Centralized customer support communication
Issues with certain features
Pricing transparency concerns

Rating Breakdown

  • 5
    95% (348 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 91% (335)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 20, 2026

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to send us your amazing rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Sophie Willdesk Customer Support Team of CWILL

5 / 5 Share

April 17, 2026

very good , still getting to know it but it is helping a lot

Using app

9 days

Total reviews

10

Average rating

4.9

Developer Reply

Thank you very much for taking the time to send us your amazing rating! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We are delighted that you are happy with the app. We are commited to always try to achieve the best user experience for everyone. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Emma Willdesk Customer Support Team of CWILL

5 / 5 Share

March 10, 2026

ๅฎขๆœๆœๅŠกๅฟซ้€Ÿๆœ‰ๆ•ˆ

Using app

11 days

Total reviews

7

Average rating

4.7

Developer Reply

ๆ„Ÿ่ฐขๆ‚จ็š„่ตž็พŽ๏ผ๐Ÿ˜Š ๅพ—็Ÿฅๆ‚จ่ฎคไธบๆˆ‘ไปฌ็š„ๅฎขๆœๅ“ๅบ”่ฟ…้€Ÿไธ”้ซ˜ๆ•ˆ๏ผŒๆˆ‘ไปฌๆทฑๆ„Ÿๆฌฃๆ…ฐใ€‚่‹ฅๆ‚จ้œ€่ฆไปปไฝ•ๅธฎๅŠฉ๏ผŒๆˆ‘ไปฌ็š„ๅ›ข้˜Ÿ้šๆ—ถๅพ…ๅ‘ฝ๏ผŒไนๆ„ไธบๆ‚จๆไพ›ๆ”ฏๆŒใ€‚่กทๅฟƒๆ„Ÿ่ฐขๆ‚จ็š„ๆ”ฏๆŒ๏ผ๐Ÿš€ ๆญค่‡ด ๆ•ฌ็คผ ้‡‘ | CWILL Willdesk ๆ”ฏๆŒๅ›ข้˜Ÿ

5 / 5 Share

March 8, 2026

love it

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave a review! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Regards, Sophie Willdesk Customer Support Team of CWILL

5 / 5 Share

Jan. 30, 2026

Excellent support.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave a review! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ We really appreciate the 5 stars. We are delighted that you are happy with the customer support. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. ๐Ÿ˜Š๐Ÿ‘ Thank you again! Regards, Emma Willdesk Customer Support Team of CWILL.

All reviews

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