WD‑Live Chat, Helpdesk,Chatbot for Shopify

WD‑Live Chat, Helpdesk,Chatbot

shopify live chat app, live chat app for shopify helpdesk

Rating

4.9

feedback

740

Reviews

chart

#1,880

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    14%
  • Less than a month
    26%
  • Less than a year
    52%
  • More than a year
    3%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the fantastic customer service, prompt responses, and helpful support team. Many users appreciate the ease of use and functionality of the app, mentioning that it has helped them solve various problems efficiently. The live chat feature is highlighted as particularly useful in connecting with customers quickly and providing detailed information. However, there are a few negative reviews mentioning issues with app functionality and customer support not meeting expectations.

Highlights

Positive customer service and support
Ease of use and functionality
Efficient problem-solving
Live chat feature connectivity
Negative feedback on app functionality and customer support

Rating Breakdown

  • 5
    97% (715 ratings)
  • 4
    2% (13 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (8 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 16, 2024

So the far the app is a bit easier to use compared to a previous app i was using and the customer support is brilliant and so helpful.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

We hear you! So glad to hear our app is a smoother experience than your previous one, and that our customer support team is shining bright! We're always striving to make things easy and helpful for our users. If you have any suggestions as you keep using the app, don't hesitate to let us know! 🌟 💗 Best regards, Sophie 💗 Willdesk Customer Support 🌟

5 / 5 Share

June 14, 2024

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your glowing review and the five-star rating! 🌟 We're thrilled to hear that you had a positive experience with our app. Your feedback is incredibly valuable to us, and it motivates our team to keep improving and delivering the best service possible. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for your support! Best regards, Sophie 💗 Willdesk Customer Support 🌟

5 / 5 Share

May 31, 2024

Kundenservice top

Using app

34 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie mit unserem Kundenservice eine tolle Erfahrung gemacht haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um Ihnen zu helfen! Mit freundlichen Grüßen, Kim|Willdesk Support Team

4 / 5 Share

May 30, 2024

Pour le moment l'application à l'air de bien marcher, et le support a été très réactif pour nous aider à résoudre avec succès notre blocage.

Using app

14 days

Total reviews

1

Average rating

4.0

Developer Reply

Merci pour votre retour positif ! Nous sommes ravis d'apprendre que l'application fonctionne bien pour vous et que notre équipe d'assistance a pu vous aider rapidement à résoudre votre blocage. Votre satisfaction est notre priorité absolue et nous nous engageons à vous offrir la meilleure expérience possible. Si nous pouvons faire autre chose pour améliorer votre expérience, veuillez nous le faire savoir. Vos idées sont inestimables et nous sommes là pour garantir que tout se passe bien pour vous. 🤗❣️ Cordialement, Mariadel Service client Willdesk 🌟

5 / 5 Share

May 29, 2024

fantastic customer service, prompt and professional response

Using app

About 1 month

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience with our customer service and that you found our responses prompt and professional.Providing excellent customer service is our top priority, and it's incredibly rewarding to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help! Best Regards, Kim|Willdesk Support Team

All reviews

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