Willdesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
feedback
385
chart
#500
All reviews
Aug. 7, 2025
Quick response time!
Thank you so much for taking the time to send a review. We really appreciate the 5 stars! 🌟 We are happy that you liked the response time of our support team. We value your feedback. We will continue to try to provide best effort in driving the best possible user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/
Aug. 7, 2025
Nona is the best
Thank you so much for your kind words! We're thrilled to hear that you think Nona is the best — we agree! 😊 We'll be sure to pass along your praise. Looking forward to seeing you again soon! Best regards, Kim|Willdesk Support Team 😇
Aug. 4, 2025
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Best Regards, Kim|Willdesk Support Team
July 27, 2025
Gute App mit tollen Funktionen, sehr zu empfehlen
Using app
About 13 hours
Total reviews
1
Average rating
5.0
Vielen Dank für Ihre freundlichen Worte und Ihre Empfehlung! Wir freuen uns, dass Ihnen die App und ihre Funktionen gefallen. Wenn Sie Anregungen oder Feedback haben, teilen Sie uns diese gerne mit – wir sind stets bemüht, uns zu verbessern! 😊 Mit freundlichen Grüßen, Kim|Willdesk Support-Team
July 26, 2025
the support is very fast and helpful
Thank you so much for feedback! 🌟 We are delighted that you are happy with the support you received. We appreciate you taking the time to send us 5 stars. We will to continue to strive in providing the best possible user experience to everyone. Kindly feel free to send us a message as you require support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill
July 18, 2025
le meilleur chat pour votre boutique Shopify et de loin le chatbox booster à l'ia est tres facile à mettre en place et le support est vraiment efficace je recommande
July 11, 2025
I just downloaded the app and had some email integration issues. Support helped and now it is working. great support from Nona.
Thank you so much for taking the time to leave us your amazing review! We are delighted that you received great support and was able to assist you effectively. Your feedback motivates us to keep improving and delivering the best potential experience. Please feel free to reach out to us as you may need help. We are always available to provide assistance. Best Regards, Emma Willdesk Customer Support of Channelwill https://www.channelwill.com/
July 7, 2025
I feel the live agent is very nice and helpful. They responded quickly and guided me clearly through the setup process. As a new user migrating from Shopify Inbox, I really appreciate the support. Looking forward to using Willdesk more for my store!
Thank you so much for the wonderful 5-star review! 🌟 We're thrilled to hear that you had a great experience with our live support team. It's always our goal to provide quick, clear, and friendly assistance—especially for new users like yourself transitioning from Shopify Inbox. We truly appreciate your support and look forward to growing with you as you continue using Willdesk for your store. If you ever need anything, we're just a message away! 😊👍 Sophie Willdesk Customer Support of Channelwill
July 2, 2025
Thank you very much for taking the time to send us 5 stars! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody. Kindly feel free to send us a message if you need any form of support. We are always available to help out. 😊👍 Thank you again! Emma Willdesk Customer Support Team of Channelwill https://www.channelwill.com/
June 30, 2025
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill
June 27, 2025
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.
Hi There, Thank you for taking the time to share your feedback. We really appreciate it. We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem. The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements. Thank you again! Emma Willdesk Customer Support Team
June 27, 2025
We started with willdesk and first introduced the FAQ function. None help me on a fast and professional way. We are happy with the FFAQ function and will soon start working to introduce the AI chat function. So far so good.
Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Sophie Willdesk Customer Support of Channelwill
June 26, 2025
Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Hi There, Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go. We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data. Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset. We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs. Thank you again, Kim|Willdesk Support Team
June 13, 2025
Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.
Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away! Best Regards, Kim|Willdesk Team
June 4, 2025
Great Experience!
Thank you so much for taking the time to send your amazing review! We're very glad you are happy with the app. We really appreciate your feedback, we promise to continue efforts in providing the best user experience from using platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to help out. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill
May 20, 2025
Great support and a great platform — wishing you all the best and continued success!
Thank you so much for your kind words! 😊 We're thrilled to hear that you are happy with the support and the app. We really appreciate your feedback🚀. If you ever need further assistance, don’t hesitate to reach out. 💙 We are happy and love to work with you. We wish you and your store all the best. Emma |Willdesk Customer Support of Channelwill
May 18, 2025
Nona was amazing and very helpful!
Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team
May 13, 2025
amazing support and app!
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Sophie |Willdesk Support Team
May 6, 2025
Very easy to set up and great customer service!!!
Thank you for the fantastic review! 😊 We're so glad to hear that you found the setup process easy and that our customer service team was able to assist you. If you ever need anything else or have questions along the way, we're always here to help! Best Regards, Kim|Willdesk Customer Support