Before & Ever review for Willdesk: Live Chat&AI Chatbot
June 26, 2025
Support team is indeed quick and professional and they have an app for when you are out and about. Shopify integration however is not great: - the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products. - order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details. - shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that. The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product. We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Hi There, Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go. We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data. Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset. We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs. Thank you again, Kim|Willdesk Support Team
Shopify Live Chat App |AI Chatbot & Helpdesk for all...