Willdesk: Live Chat&AI Chatbot
Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
feedback
385
chart
#500
All reviews
Review RSS Feed
May 5, 2025
So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.
Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Kim|Willdesk Support Team
May 3, 2025
Merci pour la performance du chat AI Willdesk, bienveillance et professionnalisme sont un soutien pour mon activité en ligne. Je souhaiterais utiliser ce Chat pour longtemps/...
Merci beaucoup d'avoir laissé un commentaire extraordinaire ! Nous sommes ravis que vous soyez satisfaits de l'application et de l'assistance que vous avez reçue de la part de l'équipe du service clientèle. 🙌 Nous apprécions vraiment vos commentaires, nous nous engageons à maintenir des normes élevées dans l'expérience de l'utilisateur de l'application. N'hésitez pas à nous contacter à tout moment si vous avez besoin d'aide. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider. Nous vous remercions encore une fois ! Avec mes salutations les plus sincères, Emma L'équipe d'assistance à la clientèle de Willdesk
May 1, 2025
Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!
Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill
April 30, 2025
This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.
Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team
April 8, 2025
Problem fixed within minutes!
Thank you for your kind comment—we’re really glad to hear the issue was resolved quickly! We always aim to provide a smooth and helpful experience, so if there’s anything we can do to support you further or help you feel fully satisfied with our service, please don’t hesitate to let us know. Your feedback is always appreciated and helps us continue to improve. Feel free to reach out anytime—we’re here and happy to help.💓 Best Regards, Nona |Willdesk Customer Support
March 31, 2025
It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively. Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙 We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀 Best Regards, Kim|Willdesk Customer Support
March 13, 2025
很好用，现在客服沟通响应也很快！
非常感谢您抽出时间留下精彩的评论！😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜，请随时联系我们。我们随时准备为您提供帮助！🚀💙 感谢您选择 Willdesk！ 致以最诚挚的问候、 艾玛 Willdesk 客户支持团队
March 12, 2025
Great service :)
Thank you! 😊 We're glad you’re enjoying our service! If you ever need assistance, feel free to reach out. We're always happy to help! 🚀💙 Best regards, Kim|Willdesk Support Team
March 1, 2025
Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!
Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team.
Feb. 27, 2025
Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit
Vielen Dank für Ihr Feedback 😊. Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen. Wir werden uns auch weiterhin bemühen, allen Nutzern die beste Erfahrung zu bieten. Sie können sich jederzeit an uns wenden, wenn Sie Unterstützung benötigen, wir sind 24/7 für Sie da. Nochmals vielen Dank! Emma Willdesk Kundenbetreuungsteam von Channelwill
Feb. 26, 2025
功能丰富且有专业指导，指的推荐
非常感谢您在百忙之中留下 5 星好评！我们很高兴您对该软件和所获得的支持感到满意。 我们感谢您的反馈。我们将始终努力不断改进，为大家提供最佳的用户体验。 如有任何建议、问题和支持，请随时联系我们。我们全天候为您提供帮助。 再次感谢您！ 艾玛 Willdesk 客户支持团队
Feb. 19, 2025
The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!
Thank you for your kind words! We're thrilled to hear that our customer service has been helpful and that you were able to set up the chatbot just the way you wanted. 😊 If you ever need further assistance or have any questions, we're always here to help! Best regards, Willdesk Customer Support
Feb. 17, 2025
Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.
Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨ Best Regards, Kim|Willdesk Support Team of Channelwill
Feb. 10, 2025
good
Thank you for your feedback! 😊 We're glad to know that you're enjoying our app. Let us know if you need any assistance! 🚀 We'll be here to help! Best Regards, Kim Willdesk Customer Support
April 28, 2025
no es tan facil de entender el sistema , pero el soporte te da buen servicio
Hola, Gracias por compartir tu experiencia. Lamentamos saber que el sistema no era tan fácil de entender al principio, pero nos alegra saber que nuestro equipo de soporte pudo ayudarte. Trabajamos constantemente para que la plataforma sea más intuitiva. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros, ¡estamos aquí para lo que necesites! 😊 Saludos cordiales, Sophie | Willdesk Support
Feb. 5, 2025
Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill
Feb. 4, 2025
great i love this app, support are very available for help
Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙 Best Regards, Kim| Willdesk Support Team
Jan. 28, 2025
Great service Kim answers all your questions! she is attentive to your problem and always finds a solution to solve them! thanks to her!
Thank you so much for taking the time to leave a fantastic review! We are delighted that you're happy with the support. We really appreciate your feedback as we continue to try to provide the best user experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team
Jan. 22, 2025
very helpful
Thank you so much for taking the time to leave 5 stars! We are delighted that you're happy with the app and the support. We appreciate your feedback as we always try to provide the best user experience to everyone. Please feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team
Jan. 16, 2025
문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.
멋진 리뷰를 남겨주셔서 정말 감사합니다! 앱에 만족하셨다니 정말 기쁩니다. 피드백에 감사드립니다. 저희는 플랫폼 사용에 있어 높은 수준의 사용자 경험을 유지하기 위해 최선을 다하고 있습니다. 도움이 필요하시면 언제든지 문의해 주세요. 연중무휴 24시간 언제든지 도움을 드릴 수 있습니다. 다시 한번 감사드립니다! Emma 윌데스크 고객 지원팀