Willdesk: Live Chat&AI Chatbot for Shopify

Willdesk: Live Chat&AI Chatbot

Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
Feedback
355
Reviews
Chart
#1,036
Shopify

All reviews

5 / 5 Share
May 20, 2025

Very good

Store Using app Total reviews Average rating
Shima-flex About 2 hours 3 5.0
Developer Reply

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the app. We appreciate you taking the time to send a valuable feedback. We promise to continue to drive consistency in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Emma Willdesk Customer Support of Channelwill

5 / 5 Share
May 18, 2025

Nona was amazing and very helpful!

Store Using app Total reviews Average rating
The Doggie Depot 5 months 2 5.0
Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Nona was amazing and helpful with your concerns. We'll be sure to pass along your compliments—she’ll be so happy to hear them! We look forward to hearing you again soon. Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Support Team

5 / 5 Share
May 13, 2025

amazing support and app!

Store Using app Total reviews Average rating
BilligaBoden About 1 month 1 5.0
Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Sophie |Willdesk Support Team

5 / 5 Share
May 6, 2025

Very easy to set up and great customer service!!!

Store Using app Total reviews Average rating
Hiccups Children's Boutique About 23 hours 13 4.7
Developer Reply

Thank you for the fantastic review! 😊 We're so glad to hear that you found the setup process easy and that our customer service team was able to assist you. If you ever need anything else or have questions along the way, we're always here to help! Best Regards, Kim|Willdesk Customer Support

5 / 5 Share
May 5, 2025

So far, I’m truly impressed by this app and its prompt, reliable customer support. Although I’m still in the trial period, I’ve already decided to make the switch.

Store Using app Total reviews Average rating
Sunny Stores About 22 hours 4 5.0
Developer Reply

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you’re enjoying the app and that our support team has been able to assist you promptly. It means a lot to us that you’ve already decided to make the switch—even during your trial period! If you have any questions or need help with setup or features, we’re just a message away. Welcome aboard, and we’re excited to have you with us! 😊 All the best, Kim|Willdesk Support Team

5 / 5 Share
May 1, 2025

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

Store Using app Total reviews Average rating
liv-outdoors 3 months 2 5.0
Developer Reply

Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
April 30, 2025

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.

Store Using app Total reviews Average rating
4everKeepsakes 6 days 6 3.7
Developer Reply

Thank you so much for your incredible review! 🙌 We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business. If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙 Best Regards, Kim|Willdesk Team

4 / 5 Share
April 8, 2025

Problem fixed within minutes!

Store Using app Total reviews Average rating
Celtic Titles 11 months 2 4.5
Developer Reply

Thank you for your kind comment—we’re really glad to hear the issue was resolved quickly! We always aim to provide a smooth and helpful experience, so if there’s anything we can do to support you further or help you feel fully satisfied with our service, please don’t hesitate to let us know. Your feedback is always appreciated and helps us continue to improve. Feel free to reach out anytime—we’re here and happy to help.💓 Best Regards, Nona |Willdesk Customer Support

5 / 5 Share
March 31, 2025

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it! I would highly recommend and I will be using Willdesk for more stores in the future.

Store Using app Total reviews Average rating
Pentatomic About 1 month 1 5.0
Developer Reply

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively. Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙 We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀 Best Regards, Kim|Willdesk Customer Support

5 / 5 Share
March 27, 2025

Very response customer service & engineering team! App is working great so far!!

Store Using app Total reviews Average rating
The Goat Standard 5 months 2 5.0
Developer Reply

Thank you so much for taking the time to leave an amazing review! We are so glad that you're happy with the support and the app. We truly appreciate your feedback. We promise to continue to do best effort in providing the best user experience to everyone. Kindly feel free to contact us anytime for suggestions, questions and support. We are always available to provide help.. Thank you again for choosing Willdesk! Emma Willdesk Customer Support Team

5 / 5 Share
March 13, 2025

很好用,现在客服沟通响应也很快!

Store Using app Total reviews Average rating
Lyricalhair 3 months 4 4.8
Developer Reply

非常感谢您抽出时间留下精彩的评论!😊 我们很高兴听到我们的支持团队迅速提供了帮助。如果您有任何关于 Willdesk 的问题、建议或任何相关事宜,请随时联系我们。我们随时准备为您提供帮助!🚀💙 感谢您选择 Willdesk! 致以最诚挚的问候、 艾玛 Willdesk 客户支持团队

5 / 5 Share
March 12, 2025

Great service :)

Store Using app Total reviews Average rating
MEDLEY About 6 hours 5 5.0
Developer Reply

Thank you! 😊 We're glad you’re enjoying our service! If you ever need assistance, feel free to reach out. We're always happy to help! 🚀💙 Best regards, Kim|Willdesk Support Team

5 / 5 Share
March 1, 2025

Exceptional AI-Powered Support Platform! We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently. One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity. Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature. Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

Store Using app Total reviews Average rating
J&K Shop About 1 month 13 4.4
Developer Reply

Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team.

5 / 5 Share
Feb. 27, 2025

Sehr guer Kundensupport. Hat meine Fragen direkt beantwortet und das innerhalb kürzester Zeit

Store Using app Total reviews Average rating
Glow-Motion 4 days 2 5.0
Developer Reply

Vielen Dank für Ihr Feedback 😊. Wir freuen uns sehr, dass Sie mit der Unterstützung, die Sie erhalten haben, zufrieden sind. Wir wissen die 5 Sterne wirklich zu schätzen. Wir werden uns auch weiterhin bemühen, allen Nutzern die beste Erfahrung zu bieten. Sie können sich jederzeit an uns wenden, wenn Sie Unterstützung benötigen, wir sind 24/7 für Sie da. Nochmals vielen Dank! Emma Willdesk Kundenbetreuungsteam von Channelwill

5 / 5 Share
Feb. 26, 2025

功能丰富且有专业指导,指的推荐

Store Using app Total reviews Average rating
us.store.flsun3d About 23 hours 1 5.0
Developer Reply

非常感谢您在百忙之中留下 5 星好评!我们很高兴您对该软件和所获得的支持感到满意。 我们感谢您的反馈。我们将始终努力不断改进,为大家提供最佳的用户体验。 如有任何建议、问题和支持,请随时联系我们。我们全天候为您提供帮助。 再次感谢您! 艾玛 Willdesk 客户支持团队

5 / 5 Share
Feb. 19, 2025

The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!

Store Using app Total reviews Average rating
Emily Moore Designs 2 days 8 4.9
Developer Reply

Thank you for your kind words! We're thrilled to hear that our customer service has been helpful and that you were able to set up the chatbot just the way you wanted. 😊 If you ever need further assistance or have any questions, we're always here to help! Best regards, Willdesk Customer Support

5 / 5 Share
Feb. 17, 2025

Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it. Thank you very much.

Store Using app Total reviews Average rating
Camisetas de Futbol About 2 months 2 5.0
Developer Reply

Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨ Best Regards, Kim|Willdesk Support Team of Channelwill

5 / 5 Share
Feb. 10, 2025

good

Store Using app Total reviews Average rating
Simolio Electronics Almost 2 years 2 5.0
Developer Reply

Thank you for your feedback! 😊 We're glad to know that you're enjoying our app. Let us know if you need any assistance! 🚀 We'll be here to help! Best Regards, Kim Willdesk Customer Support

3 / 5 Share
April 28, 2025

no es tan facil de entender el sistema , pero el soporte te da buen servicio

Store Using app Total reviews Average rating
Mexus Pro 4 months 1 5.0
Developer Reply

Hola, Gracias por compartir tu experiencia. Lamentamos saber que el sistema no era tan fácil de entender al principio, pero nos alegra saber que nuestro equipo de soporte pudo ayudarte. Trabajamos constantemente para que la plataforma sea más intuitiva. Si necesitas más ayuda, no dudes en ponerte en contacto con nosotros, ¡estamos aquí para lo que necesites! 😊 Saludos cordiales, Sophie | Willdesk Support

5 / 5 Share
Feb. 5, 2025

Store Using app Total reviews Average rating
LUCIER 1 day 5 5.0
Developer Reply

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill

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