Willdesk: Live Chat&AI Chatbot for Shopify

Willdesk: Live Chat&AI Chatbot

Empower support with AI helpdesk, help center, Email inbox
Rating
4.8
Feedback
355
Reviews
Chart
#1,036
Shopify

All reviews

5 / 5 Share
Feb. 4, 2025

great i love this app, support are very available for help

Store Using app Total reviews Average rating
For.me 2 months 27 4.7
Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you love the app and that our support team could assist you. If you ever need help, we're always here for you! 🚀💙 Best Regards, Kim| Willdesk Support Team

5 / 5 Share
Jan. 22, 2025

very helpful

Store Using app Total reviews Average rating
Moxies 2 days 4 4.8
Developer Reply

Thank you so much for taking the time to leave 5 stars! We are delighted that you're happy with the app and the support. We appreciate your feedback as we always try to provide the best user experience to everyone. Please feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share
Jan. 16, 2025

문의사항에 대한 답변도 빠르고 처리도 빠릅니다! 자동 번역 기능도 너무 좋아요~ 고객 상담을 편리하게 할 수 있을 것 같아서 기대됩니다.

Store Using app Total reviews Average rating
threetimes 3 days 6 5.0
Developer Reply

멋진 리뷰를 남겨주셔서 정말 감사합니다! 앱에 만족하셨다니 정말 기쁩니다. 피드백에 감사드립니다. 저희는 플랫폼 사용에 있어 높은 수준의 사용자 경험을 유지하기 위해 최선을 다하고 있습니다. 도움이 필요하시면 언제든지 문의해 주세요. 연중무휴 24시간 언제든지 도움을 드릴 수 있습니다. 다시 한번 감사드립니다! Emma 윌데스크 고객 지원팀

5 / 5 Share
Jan. 10, 2025

Easy to set up, good to use. Great customer service.

Store Using app Total reviews Average rating
PIDZOOM About 1 year 2 5.0
Developer Reply

Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk. Feel free to send us a message anytime as you require support. We are available 24/7. Thanks again! Emma Willdesk Customer Support Team

5 / 5 Share
Jan. 8, 2025

Their support is fast and helpful. Things are working well.

Store Using app Total reviews Average rating
Colorado Craft Beef About 4 hours 4 5.0
Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are delighted that you're happy with support and the app. We really appreciate your feedback, we promise to continue to try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Jan. 7, 2025

Excellent!

Store Using app Total reviews Average rating
Wise Choice Supplements 3 months 5 4.8
Developer Reply

Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our service. If there's anything else we can assist you with, feel free to reach out anytime! 💖 Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Customer Support Team

5 / 5 Share
Jan. 3, 2025

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

Store Using app Total reviews Average rating
QLIFE WELLNESS 3 months 2 5.0
Developer Reply

Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, we are committed to provide the best user experience and we will continue to try to better. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share
Dec. 26, 2024

Easy and solved my issues

Store Using app Total reviews Average rating
Kiwi Sheepskins 7 days 1 5.0
Developer Reply

Thank you so much for taking the time to leave an amazing review! We are delighted that you are happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Dec. 26, 2024

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!

Store Using app Total reviews Average rating
Books Beyond Borders 2 days 6 4.3
Developer Reply

Thank you so much for taking the time to leave a wonderful review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Dec. 13, 2024

Store Using app Total reviews Average rating
WAVELEGEND 3 months 2 5.0
Developer Reply

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill

5 / 5 Share
Dec. 12, 2024

Store Using app Total reviews Average rating
YEETREE COCONUT 9 days 4 5.0
Developer Reply

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Nov. 20, 2024

Store Using app Total reviews Average rating
Little Buds 22 days 3 5.0
Developer Reply

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Nov. 18, 2024

I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!

Store Using app Total reviews Average rating
KHATAM 22 days 4 5.0
Developer Reply

Thank you for sharing your wonderful feedback! 😊 We’re thrilled to hear that you’re very satisfied with the service and that our team could promptly assist you. Your satisfaction is our priority, and it’s rewarding to know we met your expectations. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always here to help! Best regards, Kim|Willdesk Support Team of Channelwill

5 / 5 Share
Nov. 17, 2024

Store Using app Total reviews Average rating
NIMOFAN Katana 19 days 5 4.2
Developer Reply

Thank you for taking the time to leave 5-stars! We are very glad that you're happy with the platform. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Nov. 14, 2024

Store Using app Total reviews Average rating
Ben's Appliances and Junk Almost 2 years 4 5.0
Developer Reply

Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best possible user experience from using the platform. Feel free to contact us anytime, anything related to Willdesk. We are available 24/7 to provide help. Thank you again! Emma WIlldesk Customer Support Team of Channelwill

5 / 5 Share
Nov. 8, 2024

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

Store Using app Total reviews Average rating
Boutique Leelooart 5 days 2 5.0
Developer Reply

Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support provided. We really appreciate your feedback and we are committed to maintaining high standards in user experience from the app and the support. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share
Oct. 24, 2024

Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!! TOP! Inoltre ringrazio Nona del servizio di Assistenza WillDesk. Ha avuto una pazienza infinita nell'assistermi. Sono un SuperBooooomer e quindi Nona ha dovuto in pratica settare tutto al mio posto, ma come lo volevo io...... Siamo stati in chat un bel po', abbiamo condiviso decine di screenshot ma ora è tutto perfetto e rimarrà così molto a lungo. GRAZIE WILLDESK GRAZIE NONA !!!

Store Using app Total reviews Average rating
Developer Reply

Grazie per aver lasciato una recensione straordinaria! Siamo molto orgogliosi di sapere che sei soddisfatto dell'assistenza ricevuta. Apprezziamo molto il suo feedback e ci impegniamo a mantenere alti gli standard dell'esperienza utente dell'app. Non esiti a contattarci in qualsiasi momento, siamo disponibili 24 ore su 24, 7 giorni su 7, per fornirle assistenza. Grazie ancora! Cordiali saluti, Emma Assistenza clienti Willdesk di Channelwill

2 / 5 Share
Oct. 20, 2024

This app initially showed a lot of promise but did not last due to poor instructions and slow support.

Store Using app Total reviews Average rating
Monsta-RC 2 days 3 2.7
Developer Reply

Dear Monsta-RC , Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated. We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have. Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible. Thank you once again for your feedback, and we hope to regain your trust. 🌹 Sincerely Yours, Kim|Willdesk Support Team of Channelwill

5 / 5 Share
Oct. 15, 2024

Great customer service~

Store Using app Total reviews Average rating
Happy Nocnoc About 1 year 4 5.0
Developer Reply

Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share
Oct. 13, 2024

J'ai récemment utilisé le service WD-Live Chat et j'ai été agréablement surpris par l'efficacité de l'équipe. Les agents étaient réactifs et ont rapidement résolu mon problème. Le chatbot, bien qu'utile pour les demandes basiques, manquait parfois de précision, mais le transfert vers un agent en direct a été rapide et fluide. Une excellente expérience globale avec leur helpdesk !

Store Using app Total reviews Average rating
LUXIMAZ About 1 hour 3 5.0
Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une excellente expérience avec notre équipe d'assistance. Nous nous efforçons d'améliorer constamment nos services, y compris le chatbot, et nous sommes heureux que le transfert vers un agent en direct ait été rapide et efficace. N'hésitez pas à nous contacter si vous avez d'autres questions ! Meilleures salutations, Kim|Willdesk Support Team of Channelwill

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