All reviews

Rating Breakdown

  • 5
    95% (365 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 91% (353)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 10, 2025

Easy to set up, good to use. Great customer service.

Store

PIDZOOM

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk. Feel free to send us a message anytime as you require support. We are available 24/7. Thanks again! Emma Willdesk Customer Support Team

5 / 5 Share

Jan. 8, 2025

Their support is fast and helpful. Things are working well.

Using app

About 4 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are delighted that you're happy with support and the app. We really appreciate your feedback, we promise to continue to try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Jan. 7, 2025

Excellent!

Using app

3 months

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our service. If there's anything else we can assist you with, feel free to reach out anytime! 💖 Thank you for choosing, Willdesk! Best Regards, Kim|Willdesk Customer Support Team

5 / 5 Share

Jan. 3, 2025

We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, we are committed to provide the best user experience and we will continue to try to better. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share

Dec. 26, 2024

Easy and solved my issues

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an amazing review! We are delighted that you are happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Dec. 26, 2024

Willdesk support teams are extremely patient and helpful. They've gone above and beyond suppporting the implementation of the app. They are affordable and reliable - recommended!

Using app

2 days

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for taking the time to leave a wonderful review! We are delighted that you're happy with the app and the support you received from the team. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Dec. 13, 2024

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill

5 / 5 Share

Dec. 12, 2024

Using app

9 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Nov. 20, 2024

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us 5-stars! We are delighted that you're happy with the app. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Nov. 18, 2024

I am very satisfied with the service provided. The agent was responsive and handled my issue promptly. Thank you for the excellent support!

Store

KHATAM

Using app

22 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your wonderful feedback! 😊 We’re thrilled to hear that you’re very satisfied with the service and that our team could promptly assist you. Your satisfaction is our priority, and it’s rewarding to know we met your expectations. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re always here to help! Best regards, Kim|Willdesk Support Team of Channelwill

5 / 5 Share

Nov. 17, 2024

Using app

19 days

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to leave 5-stars! We are very glad that you're happy with the platform. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Nov. 14, 2024

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the 5-stars! We're very delighted to see that you are happy with the app, we really appreciate your feedback. We promise to continue to provide the best possible user experience from using the platform. Feel free to contact us anytime, anything related to Willdesk. We are available 24/7 to provide help. Thank you again! Emma WIlldesk Customer Support Team of Channelwill

5 / 5 Share

Nov. 8, 2024

I'm really happy with their help. When I have questions, they respond quickly to help me with the app. I really enjoyed my discussions with them. They showed professionalism and commitment through their availability! I highly recommend ! :-)

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for leaving an amazing review! We're very proud to hear that you are happy with the support provided. We really appreciate your feedback and we are committed to maintaining high standards in user experience from the app and the support. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Best regards, Emma Willdesk Customer Support Team of Channelwill

5 / 5 Share

Oct. 24, 2024

Ho installato l'App da solo (e capisco ben poco di siti web). Il Bot ha iniziato a rispondere subito ai clienti. Ringrazio infinitamente l'assistenza che mi ha aiutato nei settaggi che non riuscivo a fare da solo. Grazie per la pazienza. l'Agente AI ha appreso da 14 siti web che gli ho dato in pasto e quindi in pochi minuti ne sapeva più di me che vendo questa merce da oltre 10 anni!!! TOP! Inoltre ringrazio Nona del servizio di Assistenza WillDesk. Ha avuto una pazienza infinita nell'assistermi. Sono un SuperBooooomer e quindi Nona ha dovuto in pratica settare tutto al mio posto, ma come lo volevo io...... Siamo stati in chat un bel po', abbiamo condiviso decine di screenshot ma ora è tutto perfetto e rimarrà così molto a lungo. GRAZIE WILLDESK GRAZIE NONA !!!

Using app

2 days

Total reviews

15

Average rating

4.9

Developer Reply

Grazie per aver lasciato una recensione straordinaria! Siamo molto orgogliosi di sapere che sei soddisfatto dell'assistenza ricevuta. Apprezziamo molto il suo feedback e ci impegniamo a mantenere alti gli standard dell'esperienza utente dell'app. Non esiti a contattarci in qualsiasi momento, siamo disponibili 24 ore su 24, 7 giorni su 7, per fornirle assistenza. Grazie ancora! Cordiali saluti, Emma Assistenza clienti Willdesk di Channelwill

2 / 5 Share

Oct. 20, 2024

This app initially showed a lot of promise but did not last due to poor instructions and slow support.

Using app

2 days

Total reviews

3

Average rating

2.7

Developer Reply

Dear Monsta-RC , Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated. We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have. Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible. Thank you once again for your feedback, and we hope to regain your trust. 🌹 Sincerely Yours, Kim|Willdesk Support Team of Channelwill

5 / 5 Share

Oct. 15, 2024

Great customer service~

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share

Oct. 13, 2024

J'ai récemment utilisé le service WD-Live Chat et j'ai été agréablement surpris par l'efficacité de l'équipe. Les agents étaient réactifs et ont rapidement résolu mon problème. Le chatbot, bien qu'utile pour les demandes basiques, manquait parfois de précision, mais le transfert vers un agent en direct a été rapide et fluide. Une excellente expérience globale avec leur helpdesk !

Store

LUXIMAZ

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous ayez eu une excellente expérience avec notre équipe d'assistance. Nous nous efforçons d'améliorer constamment nos services, y compris le chatbot, et nous sommes heureux que le transfert vers un agent en direct ait été rapide et efficace. N'hésitez pas à nous contacter si vous avez d'autres questions ! Meilleures salutations, Kim|Willdesk Support Team of Channelwill

5 / 5 Share

Oct. 12, 2024

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill

5 / 5 Share

Oct. 10, 2024

Very good support. They where presistant and worked to solve my problem.

Using app

11 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform. Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again! Emma Willdesk Customer Support Team

5 / 5 Share

Oct. 1, 2024

Using app

About 1 hour

Total reviews

16

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a fantastic rating! We are delighted that you're happy with Willdesk. We really appreciate your feedback, as we always try to improve users overall experience. Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance. Thank you again! Kim Willdesk Customer Support Team of Channelwill