All reviews

Rating Breakdown

  • 5
    97% (739 ratings)
  • 4
    2% (13 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (8 ratings)
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5 / 5 Share

Dec. 10, 2023

I really like this app. When your website is not very large, you can choose the free version, which should be sufficient.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

🌟 Thank you for the positive feedback! We're thrilled to hear that you enjoy our app. 😊 It's great to know that the free version is serving your needs, especially for smaller websites. If you ever have any questions or suggestions, feel free to reach out! πŸš€ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Dec. 9, 2023

Nona is Fantastic. The whole setup is fantastic. We have been having none of issues with other reputable Helpdesk companies. We then found Willdesk and I can honestly say, it is the easiest setup with huge amounts of customisation, incredible app, incredible integration, we particularly like the ease for customers being able to track their orders through the chat widget. 5 star!

Using app

About 3 hours

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! 😊 We're thrilled to hear that you find Nona and the entire setup fantastic! 🌟 It's awesome to know that Willdesk stands out in comparison to other Helpdesk companies, and we're delighted that the easy setup, extensive customization options, incredible app, and seamless integration have made a positive impact. πŸš€ The fact that you appreciate the customer-friendly order tracking through the chat widget means a lot to us! πŸ›οΈβš‘οΈ We're honored to have earned your 5-star rating! ⭐️ Thank you for choosing Willdesk! πŸ™Œ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Dec. 7, 2023

Great costumer support! They helped me quickly and are taking my concerns regarding a feature to the developer team. Hopefully they will manage to find a soultion. If so - this cold not be better

Using app

About 18 hours

Total reviews

2

Average rating

5.0

Developer Reply

🌟 Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our customer support. πŸš€ Our team is dedicated to addressing your concerns and has already forwarded them to our developers. 🀞 We're optimistic about finding a solution, and if we do, your satisfaction will be our ultimate reward! 😊 Best Regards, Sophie|Willdesk Team

5 / 5 Share

Dec. 5, 2023

Great support, it is a great app which fulfills all our wishes

Store

DUEROS

Using app

1 day

Total reviews

8

Average rating

4.0

Developer Reply

Thank you so much for your positive feedback! 🌟 We're thrilled to hear that our app has met all your expectations and that our support has been helpful. If you have any more wishes or questions, feel free to reach out. We appreciate your support! πŸ™Œ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Dec. 5, 2023

Good so far. Great support and reasonable prices. Its also great that thye have multi language support and user interface

Using app

2 months

Total reviews

10

Average rating

4.2

Developer Reply

Thank you for your positive feedback! 😊 We're thrilled to hear that you've had a good experience so far. Our team is dedicated to providing excellent support, and we're delighted that you appreciate our reasonable prices. 🌟 It's fantastic to know that our multi-language support and user interface have contributed to your satisfaction. If you have any further comments or suggestions, feel free to share! πŸš€ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Dec. 2, 2023

Excelente atendimento, foi muito prestativa a Sophie e me ajudou com tudo que precisava! Mesmo sem falar inglΓͺs ela foi compreensΓ­vel com o tempo para que eu pudesse acessar o Google Tradutor e entendesse todas as suas mensagens

Store

Minha loja

Using app

About 17 hours

Developer Reply

Muito obrigado pelas suas amΓ‘veis palavras! 😊 Fico feliz por saber que teve uma excelente experiΓͺncia com o nosso serviΓ§o e que a Sophie foi capaz de o ajudar eficazmente. Agradecemos a sua compreensΓ£o, e Γ© maravilhoso saber que a comunicação foi facilitada pelo Google Translate. Se tiver mais alguma dΓΊvida ou precisar de ajuda no futuro, sinta-se Γ  vontade para entrar em contacto! πŸ™ŒπŸΌ Com os melhores cumprimentos, Sophie|Willdesk Team

5 / 5 Share

Nov. 29, 2023

I appreciate the recent update to the app and have been enjoying its use. I want to commend Agent Nona for her exceptional assistance in addressing all my queries. She ensured that all my concerns were promptly addressed. Thank you. I plan to upgrade our subscription and continue using this app for the long haul. :)

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're enjoying the recent app update and that Agent Nona provided exceptional assistance with your queries. 🌟 Your commendation means a lot to us! We look forward to having you continue your journey with us and appreciate your plan to upgrade the subscription for the long haul. πŸš€ If you ever have more questions or need assistance, feel free to reach out. Happy using! πŸŒˆπŸ™Œ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 28, 2023

They solve all issues fast

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

🌟 We're thrilled to hear that our team swiftly resolved all your issues! πŸš€ Your satisfaction is our top priority. If you ever need assistance again, don't hesitate to reach out. Thank you for the positive feedback! πŸ‘πŸ˜Š Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 27, 2023

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

🌟 Thank you so much for the awesome five-star review! We're thrilled to hear that you had a positive experience with our [product/service]. If there's anything else we can do to make your experience even better, feel free to let us know. πŸ˜ŠπŸ™Œ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 27, 2023

Great customer service

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! 🌟 Our team is thrilled to hear that you had a positive experience with our customer service. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know! πŸ˜ŠπŸ‘ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 27, 2023

It was quick and resolved in a minute. Thank you so much

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

I'm thrilled to hear that your issue was swiftly resolved in just a minute! πŸš€ Thank you so much for your positive feedback! If you have any more questions or concerns, feel free to reach out. 😊 Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 27, 2023

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

🌟 Thank you so much for the awesome five-star review! We're thrilled to hear that you had a positive experience with our [product/service]. If there's anything else we can do to make your experience even better, feel free to let us know. πŸ˜ŠπŸ™Œ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 26, 2023

Servicio atento y muy bueno

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Β‘Nos alegra saber que disfrutaste de nuestro servicio! 🌟 Estamos aquΓ­ para ayudar en lo que necesites. 😊 Β‘Gracias por tu amable comentario! πŸ™Œ Best Regards, Sophie|Willdesk Team

5 / 5 Share

Nov. 25, 2023

The app does what its supposed to do. It's always hard to set up a new app which is where support comes in. Live support, instantly responding, sorting out all my questions. Love it! All in 30 minutes to set up the app and understand the tool. With genuine, human help. Not redirecting me to help articles but answering my questions in a constructive way. In my case I spoke to Belle and I can say she is the reason I am choosing this app. Thank you!

Using app

About 1 hour

Total reviews

19

Average rating

3.9

Developer Reply

Thank you for taking the time to leave such a positive review! We are thrilled to hear that our support team was able to assist you in setting up the app quickly and effectively.πŸ’ž We pride ourselves on providing genuine, human help and we're glad that Belle was able to make such a positive impression on you. Thank you for choosing our app and please don't hesitate to reach out if you have any further questions or concerns!πŸ’— Best Regards, Nona|Willdesk Team

5 / 5 Share

Nov. 22, 2023

Great support!

Store

Burplee

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that you think our product is cool. Is there anything specific that you particularly liked about it?πŸ’ž We always appreciate feedback from our customers to help us improve and continue to provide the best possible experience.πŸ’ž Best Regards, Sophie|Willdesk Support Team

5 / 5 Share

Nov. 21, 2023

coooool

Using app

6 days

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for your review! We're glad to hear that you think our product is cool. Is there anything specific that you particularly liked about it?πŸ’ž We always appreciate feedback from our customers to help us improve and continue to provide the best possible experience.πŸ’ž Best Regards, Nona|Willdesk Support Team

5 / 5 Share

Nov. 19, 2023

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

🌟🌟🌟🌟🌟 Thank you so much for the fantastic five-star review! We're thrilled to hear that you had a positive experience! 😊✨ Your support means the world to us! πŸŒπŸ™Œ Best Regards, Sophie|Willdesk Live Chat Team

5 / 5 Share

Nov. 17, 2023

fast response

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review! We're happy to hear that our response time met your expectations. We strive to provide timely and efficient service to all of our customers. If you have any further feedback or questions, please don't hesitate to reach out to us.πŸ₯° Best Regards, Nona|Willdesk Live Chat Team

5 / 5 Share

Nov. 16, 2023

Store

Kensui

Using app

24 minutes

Total reviews

4

Average rating

5.0

Developer Reply

πŸš€ We're thrilled to know you had a positive experience. If there's anything specific you loved or if you have more feedback to share, feel free to let us know. We're here to assist you! πŸ‘πŸŒˆπŸŽ‰ Best Regards, Nona|Willdesk Live Chat Team

5 / 5 Share

Nov. 16, 2023

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

🌟 Thank you so much for your kind words! We're thrilled to hear that you find our application support excellent. If you ever need assistance or have any questions, feel free to reach out. πŸ˜ŠπŸ™Œ Best Regards, Nona|Willdesk Live Chat Team