All reviews

Rating Breakdown

  • 5
    95% (368 ratings)
  • 4
    2% (7 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 92% (359)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 28, 2024

The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback! ๐Ÿ˜Š We're delighted to hear that you found our chat feature super useful in connecting with your customers! At the same time, our integration with Shopify makes it more convenient for you to access information from Shopify's end. If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! ๐Ÿ‘๐Ÿš€ Best Regards, Kim Willdesk Support Team ๐ŸŒŸ

5 / 5 Share

March 26, 2024

This app is really convenient and helped us solve a lot of problems. The online customer service responded very promptly.

Using app

6 days

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! ๐Ÿ˜Š We're so glad to hear that you find our app convenient and a problem solver! We are happy to know that our customer support is responding promptly to your queries! If you have any further questions or concerns, feel free to reach out anytime. Your satisfaction is our priority! ๐Ÿ‘๐Ÿš€ Best Regards, Kim Willdesk Support Team ๐ŸŒŸ

5 / 5 Share

March 26, 2024

Very helpful, fast service! Couldn't have asked for a better experience!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're delighted to hear that you found our service helpful and fast. Your satisfaction is our priority, and we're glad we could provide you with a positive experience. If you ever need assistance again in the future, please don't hesitate to reach out. Best regards, Mariadel ๐Ÿ’— Willdesk Customer Support ๐ŸŒŸ

5 / 5 Share

March 10, 2024

I have just started using this app and at the moment I am really happy with it. Also the customer service has been first class!

Store

Rogey

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the positive feedback! ๐Ÿ˜Š We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support first class! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! ๐Ÿ‘๐Ÿš€ Best Regards, Kim Willdesk Support Team ๐ŸŒŸ

5 / 5 Share

Feb. 26, 2024

good customer service ,good APP

Using app

20 days

Total reviews

5

Average rating

3.2

Developer Reply

Thank you for the positive feedback! ๐Ÿ˜Š We're delighted to hear that you found our app and customer good! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! ๐Ÿ‘๐Ÿš€ Best Regards, Kim Willdesk Support Team ๐ŸŒŸ

5 / 5 Share

Feb. 25, 2024

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the โญโญโญโญโญ review! ๐ŸŽ‰ We're thrilled to hear that you had a positive experience with us. If there's anything specific you loved or any suggestions you have for improvement, feel free to share! ๐ŸŒŸ๐Ÿ˜Š Best Regards, Sophie ๐Ÿ’ž Willdesk Team

5 / 5 Share

Feb. 19, 2024

Great customer service. Quick, friendly and informative.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your review! We're thrilled to hear that you had a great experience with our customer service team. Providing quick, friendly, and informative support is always our goal, and we're glad to know that we were able to meet your expectations. If you ever need assistance in the future, don't hesitate to reach out. We're here to help! Best Regards, Nona ๐Ÿ’ž Willdesk Team

5 / 5 Share

Feb. 14, 2024

Assistenza Fantastica competente e precisa, mi hanno assistito in varie fasi della configurazione.

Using app

About 21 hours

Total reviews

16

Average rating

4.8

Developer Reply

Grazie mille per aver dedicato del tempo a condividere la vostra esperienza! ๐Ÿ˜Š Siamo entusiasti di sapere che la nostra app vi ha servito bene, anche nel breve periodo in cui l'avete utilizzata. Il nostro obiettivo รจ fornire un'esperienza semplice e intuitiva, ed รจ fantastico sapere che il nostro servizio clienti รจ stato presente per assistervi e ottimizzare l'implementazione in base alle vostre esigenze. ๐Ÿ› ๏ธ Apprezziamo molto il vostro feedback positivo e continueremo a lavorare sodo per superare le vostre aspettative. ๐ŸŒŸ Un saluto alle operazioni senza intoppi e ai clienti felici! Cordiali saluti, Kim|Team di assistenza Willdesk

1 / 5 Share

Feb. 10, 2024

Buggy!

Using app

14 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hello there, Your insights are invaluable to us, and we genuinely appreciate your effort in helping us enhance our app. ๐Ÿ˜‡ After carefully reviewing the feedback aspects you encountered, our development team has been diligently working to identify and address these issues. We take your feedback seriously, and your input plays a crucial role in our commitment to delivering a seamless user experience. ๐Ÿ˜Š To ensure we address the specific concerns you raised, could you please provide more details about the bugs you encountered? Any additional information, such as error messages, steps to reproduce the issues, or specific scenarios where you noticed problems, will greatly assist us in pinpointing and resolving these issues efficiently. ๐ŸŒน Your cooperation is instrumental in our ongoing efforts to improve our app, and we want to assure you that your feedback is highly valued. We are committed to delivering a top-notch experience, and your input helps us achieve that goal. ๐Ÿค— Thank you once again for being an integral part of our user community and for sharing your thoughts with us. We look forward to hearing back from you and appreciate your continued support. ๐ŸŒป Sincerely, Sophie | Willdesk Support

5 / 5 Share

Feb. 9, 2024

It was great and we quickly fixed the problem. Thanks Sophie

Using app

About 2 months

Total reviews

4

Average rating

4.5

Developer Reply

I'm thrilled to hear that you had a great experience! ๐Ÿ˜Š We're delighted to have swiftly resolved the issue for you. Thanks a bunch, Sophie! ๐ŸŒŸ If you ever need assistance again, feel free to reach out. ๐Ÿ‘ Best regards, Sophie| Willdesk Support

5 / 5 Share

Feb. 5, 2024

ๅพˆๅฎž็”จ๏ผŒๅŠŸ่ƒฝไนŸๅพˆ้ฝๅ…จใ€‚

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

ๆ„Ÿ่ฐขๆ‚จ็š„็งฏๆž่ฏ„ไปท๏ผ๐Ÿ˜Šๆˆ‘ไปฌๅพˆ้ซ˜ๅ…ดๆ‚จ่ง‰ๅพ—ๆˆ‘ไปฌ็š„ไบงๅ“ๅฎž็”จไธ”ๅŠŸ่ƒฝ้ฝๅ…จใ€‚ๅฆ‚ๆžœๆ‚จๆœ‰ไปปไฝ•ๅ…ถไป–ๅปบ่ฎฎๆˆ–้œ€ๆฑ‚๏ผŒๆฌข่ฟŽ้šๆ—ถไธŽๆˆ‘ไปฌๅˆ†ไบซ๏ผ๐Ÿš€ ่‡ดไปฅๆœ€่ฏšๆŒš็š„้—ฎๅ€™ใ€ Sophie| Willdesk ๆ”ฏๆŒ

5 / 5 Share

Feb. 5, 2024

We've been using Willdesk for our FAQ section for quite some time now and we really are very satisfied. Also the chat function is helpful for our online shop. I particularly want to mention the Willdesk support team. Not only are they always very friendly, they also make a great effort to solve any issue or question I have.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

๐ŸŒŸ Thank you so much for your glowing review! We're thrilled to hear that Willdesk has been a valuable asset for your FAQ section and online shop. ๐Ÿ˜Š Our team is dedicated to providing top-notch support, and we're delighted that you appreciate their friendliness and commitment to resolving any issues or questions. ๐Ÿš€ Your satisfaction is our priority! If there's anything else you need, feel free to reach out. Happy to have you on board! ๐Ÿ™Œโœจ Best regards, Sophie| Willdesk Support

5 / 5 Share

Jan. 30, 2024

Its great!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! ๐Ÿ˜ŠPlease know that we are committed to providing seamless and efficient service to you ๐ŸŒŸ Your Satisfaction is our Priority! ๐Ÿฅฐ Best regards, Kim | Willdesk Support

1 / 5 Share

Jan. 26, 2024

'Manage all channels in one inbox, including Live chat, Email, Whatsapp, Messenger'. This is untrue, WD does not support Whatsapp integration. Live chat with Mariadelโ€‹ confirmed this.

Using app

26 minutes

Total reviews

3

Average rating

3.7

Developer Reply

Hello there, This is Sophie from Willdesk Support. I hope this email finds you well. Thank you for taking the time to share your feedback regarding our platform. ๐Ÿ˜‡ We sincerely apologize for any confusion caused by the information you received. I'd like to clarify that, as of now, our system does not support Whatsapp integration on Willdesk Inbox but our Developers are planning to have this by February. We appreciate you bringing this to our attention, and we are actively working to update our communication channels for accuracy. Please rest assured that once the feature is released, Sophie will promptly update you. Thank you for your patience and understanding. ๐Ÿ˜Š๐Ÿ’— If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're committed to providing the best service possible and appreciate your understanding. ๐Ÿค— Thank you for being a valued user of our platform, and we look forward to addressing any issues promptly. ๐Ÿฅฐ Sincerely, Sophie

5 / 5 Share

Jan. 20, 2024

Store

BIFAMO

Using app

29 minutes

Total reviews

2

Average rating

5.0

Developer Reply

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ Thank you so much for the five-star review! We're thrilled to hear you had a positive experience. ๐Ÿ˜Š Your feedback means a lot to us! If you ever have more to share or any suggestions, feel free to reach out. ๐Ÿš€ #HappyCustomer Best regards, Sophie | Willdesk Support

4 / 5 Share

Jan. 4, 2024

Store

Beishi

Using app

5 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to rate our app. We truly appreciate your feedback and are thrilled to know that you had a positive experience with us. At Willdesk, we are committed to delivering exceptional service and are always looking for ways to improve. If there's anything specific you enjoyed about your experience or if there are any areas where you think we could enhance our service further, we'd love to hear more from you. Your insights are valuable to us, and we are dedicated to ensuring that each customer has an excellent experience. We look forward to the opportunity to exceed your expectations in the future. Best regards, Mariadel

5 / 5 Share

Jan. 3, 2024

Nona was great and helpful

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

I'm thrilled to hear that Nona was fantastic and helpful! ๐ŸŒŸ If you have any more questions or need assistance, feel free to reach out. We're here to help! ๐Ÿ˜Š Best regards, Sophie | Willdesk Support

5 / 5 Share

Jan. 2, 2024

very good

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! ๐Ÿ˜Š We're thrilled to hear that you had a great experience with our [product/service]. If you have any more thoughts to share or if there's anything specific you loved, feel free to let us know! ๐ŸŒŸ Best regards, Sophie | Loloyal Support ๐Ÿ’ซ

5 / 5 Share

Dec. 28, 2023

I like this app. Great and fast customer support.

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

I'm thrilled to hear that you're enjoying the app! ๐Ÿ˜Š Our team is delighted to provide you with great and speedy customer support. If you have any more feedback or questions, feel free to reach out! ๐Ÿš€๐Ÿ‘ Best regards, Sophie | Willdesk Support

5 / 5 Share

Dec. 13, 2023

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ Thank you for the five-star review! We're thrilled to hear you had a positive experience with our product/service. If you have any further feedback or suggestions, feel free to share. ๐Ÿ˜Š We appreciate your support! Cheers, Sophie|Willdesk Team๐Ÿ’Ž