Clear Sky Vapes Inc. review for Willdesk: Live Chat&AI Chatbot

3 / 5

March 20, 2023

WARNING: This app automatically modifies your stores live theme.liquid and activates its own widget immediately on install! This is the first time I've come an app that makes active modifications to the live theme without even a hint that any changes have been made. If I hadn't done my diligence exploring the settings and noticing the widget was already enabled and active, I would have unknowingly had a UI element interfering with my existing theme and confusing customers. The fact that these code changes are made automatically without consent or notice is bad enough, but beyond that there isn't even a proper uninstall option to automatically remove the code - all you get is a blurb in the FAQ section with an unreadably small screenshot with a red box around the added code and instructions to delete it. Of course the box also includes the final closing HTML body tag which needs to stay in the file, so if you miss that you might just break your site in the process. To the developer: add a welcome splash page that has a button to apply the code change to the theme, do not auto-activate intrusive store page UI features, and make a proper uninstall option to have the app remove code changes.

Using app

8 minutes

Total reviews

4

Average rating

4.5

Developer Reply

Hello There, Thank you for your feedback, we are sorry for the inconvenience we had caused you. After checking with Developer Team on our side, we currently have updated APP version into 2.0 and now we will not insert any codes from APP side without permission, please rest assured here, no worries.😊 Our development team will also consider your suggestions in developing the app and especially the app function.😊To properly address your issue, you can also reach the Willdesk Support Team and we will arrange for you with one of our customer support experts and tech support to solve all the problem if you need our further helps. Feel free to leave us a message in live chat and at the email address: [email protected]. With your simple suggestion, feedback, and response we can help each other grow. Best Regards, Nona Willdesk SUpport Team

Willdesk: Live Chat&AI Chatbot for Shopify
Willdesk: Live Chat&AI Chatbot
4.9 star
781 reviews

shopify live chat app, live chat app for shopify helpdesk

Developer
Shopify App Store