Enamour review for Willdesk: Live Chat&AI Chatbot
Oct. 2, 2023
unbelievable...UNBELIEVABLE. I dont usually take the time to write reviews but this had me going off the hook!. Im so unset and so annoyed about how disrespected i feel. Their flows are so badly made that you simply cant just edit something without deleting the flow. I messaged the helpdesk and i kid you not, its like 10-15 mins for each reply and eventually after an hour I figured out that you cant actually make a change on the flow without deleting your work you spent hours doing. Something sooo simple. So to add insult to injury, eventually i get annoyed and i say this is wasting my time (still keeping my cool here) and then the helpdesk said (because they know im going to delete the app) they can do the change themsleves......you WHAT????? iv been waiting over a hour for you to reply to help me and now your offering to just do it all in 2 mins yourself?? and only because you want to keep a subcriber??. Im offended with how little they considered my time. For all the shopify ecommerce people out there, you know how much graft building and maintaining a shopify store is, do we have time for this rubbish?
I would like to sincerely apologize for the frustrating experience you had with our customer support and our platform. Your feedback is essential to us, and we genuinely regret any inconvenience or frustration you may have experienced. Your dissatisfaction with our service and platform is completely understandable, and we deeply regret the impact it had on your valuable time and work. We take your concerns seriously and are committed to addressing the issues you've raised. I assure you that your feedback will be shared with our team to improve our services and make sure similar situations do not occur in the future. We understand the importance of a seamless experience, especially for Shopify eCommerce users like yourself. We appreciate your patience and understanding throughout this ordeal, and we are truly sorry for the frustration you had to endure. Rest assured that we are taking steps to ensure that such delays and inconveniences are minimized going forward. If you would like to discuss your specific concerns further or if there's anything else we can do to assist you, please do not hesitate to reach out to our customer support team. Your satisfaction is of utmost importance to us, and we are committed to making it right. Thank you for your feedback and for giving us an opportunity to improve. We hope to regain your trust and serve you better in the future. Sincerely, Mariadel
shopify live chat app, live chat app for shopify helpdesk