Monsta-RC review for Willdesk: Live Chat&AI Chatbot

2 / 5

Oct. 20, 2024

This app initially showed a lot of promise but did not last due to poor instructions and slow support.

Using app

2 days

Total reviews

3

Average rating

2.7

Developer Reply

Dear Monsta-RC , Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience with our app didn’t meet your expectations. It’s disappointing to know that the initial promise you saw was not maintained due to unclear instructions and slower support than you anticipated. We strive to provide clear guidance and timely support, and it's clear we missed the mark in your case. Your experience is important to us, and we would love the opportunity to make things right. If you're open to it, I’d be happy to personally assist you in addressing any unresolved issues or questions you might have. Please feel free to reply to this email or reach out directly to our live chat, and we will prioritize getting this resolved for you as quickly as possible. Thank you once again for your feedback, and we hope to regain your trust. 🌹 Sincerely Yours, Kim|Willdesk Support Team of Channelwill

Willdesk: Live Chat&AI Chatbot for Shopify
Willdesk: Live Chat&AI Chatbot
4.9 star
788 reviews

shopify live chat app, live chat app for shopify helpdesk

Developer
Shopify App Store