Tristan&Isolde review for Selfnamed: Cosmetics on demand

Dec. 18, 2023

I am really unsatisfied with this App right now. Creating products and syncing works but if you change in Shopify the Product details.. it will not sync anymore. I cannot automatically sync my orders it won't work. I wrote couple of email to the support but they won't answer and if they answer its already too late. They need couple of DAYS for answering urgent cases.. I also tried to place the orders on the self named website and also this does not work properly. How is this App even allowed on Shopify? I lost more money with this app then selling products. This is insane! There is also no live support chat available, no phone number only a email address and they need couple of days... Please do not waste your time with this app, now I need to change my whole concept of my shop and look for other Companies ... this will take again more time and money for me. AND THE BEST PART: You can't cancel any orders! Like imagine a customer places a order and the cancel it.. you will lose your money... happened to me already...