Selfnamed: Cosmetics on demand
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its high-quality products, easy-to-use platform, and excellent customer service. Users appreciate the variety of products available, the customization options for branding, and the smooth Shopify integration. The customer support team is highlighted for being responsive, helpful, and going above and beyond to assist users with any issues. Additionally, users mention that the app has helped them launch their own skincare brands successfully and efficiently. On the negative side, some users have experienced technical glitches with the design tool, slow response times from customer service, and issues with shipping and order processing. Users have reported difficulties in using the app, including freezing, crashing, and deletion of designs. Some users have also mentioned challenges with communication and support from the customer service team, with delays in responses and lack of assistance. Overall, while the app offers great potential for launching personalized skincare brands, improvements in technical functionality and customer service responsiveness are needed to enhance the user experience.
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We are absolutely thrilled with Selfnamed! The quality of the products is fantastic, and the whole dropshipping process works smoothly and reliably without any issues. What we especially appreciate is the excellent customer support. The team is incredibly helpful, responsive, and always quick to find a solution whenever we have a question. From product quality to fulfillment and customer service, everything has exceeded our expectations. Selfnamed has made it so easy for us to build and manage our own beauty brand. We can highly recommend Selfnamed to anyone looking for high-quality private label products and a seamless dropshipping solution!
Fantastic partner for my business! Selfnamed is an absolutely amazing platform! Several of my B2B partners are highly satisfied with the quality of the products, and I will soon see if my B2C customers will be just as grateful! :) I specifically want to highlight their outstanding customer support. They are always ready to assist, and Santa, in particular, has been a huge help in answering my questions and solving any issues I've had. Additionally, their AI assistant, Jean, is incredibly useful and provides great, quick answers if you have simple questions about the products or anything else. Highly recommend Selfnamed!
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The buggiest website I have ever worked with. For the past five days, I haven’t been able to place an order simply because the website won’t let me. It freezes, crashes, deletes everything, and then I have to start all over again.
We’re very sorry to hear about your experience. We completely understand how frustrating it must be to repeatedly lose your order after the website freezes or crashes. This is certainly not the experience we want for our customers. One of our colleagues will reach out to you directly to look into this and help resolve the issue.
Équipe très actif . Une excellente collaboration
If you had told me a year ago that I’d own a cosmetics brand, with influencers tagging me alongside major brands, I wouldn't have believed it. None of this would have been possible without Selfnamed—I barely even had a budget to start with. They are always incredibly kind, take full ownership of any issues that arise, and are super reliable and fast with everything. When you work with someone who has that level of commitment, it’s impossible for things to go wrong. I will always be deeply grateful to them.
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