Rating

4.1

feedback

65

Reviews

chart

#1,293

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    0%
  • Less than a month
    17%
  • Less than a year
    71%
  • More than a year
    3%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy-to-use platform, high product quality, excellent customer service, and smooth Shopify integration. Customers appreciate the creative freedom in designing products, the responsiveness of the support team, and the quality of the formulations. However, negative aspects mentioned in the reviews include issues with the design tool, slow response times from customer service, delays in shipping, and technical glitches. Some users experienced problems with orders not being shipped on time, difficulties in accessing support for technical issues, and challenges with the synchronization of product stock levels.

Highlights

Mixed feedback with positive and negative aspects highlighted
Easy-to-use platform and smooth Shopify integration
High product quality and excellent customer service
Issues with design tool, slow response times, and delays in shipping
Challenges with technical glitches and synchronization of product stock levels

Rating Breakdown

  • 5
    69% (45 ratings)
  • 4
    12% (8 ratings)
  • 3
    5% (3 ratings)
  • 2
    5% (3 ratings)
  • 1
    8% (5 ratings)

Reviews with Text

  • 100% (64)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

April 25, 2026

The design tool is complete garbage. You create a design, click "finish design," the tool switches to the dashboard, and under "product" it says: "Mockup not created," and everything is deleted. This happens several times in a row. When designing bundles where you're combining a surface and a box, switching between the two parts causes the autosave to jump to "continue" and delete the design. This also happens multiple times in a row. The autosave is annoying, it saves every tiny movement, causing the page to freeze constantly. The system is constantly lagging; it's as slow as a sloth. You get logged out of the system mid-work. Existing designs, when modified, are saved incorrectly somewhere on the server in the background and can't be opened because it throws an error. If you can ever open them again, half the design is gone. Saving each design takes minutes, and you have to pray that it actually survives. It's 2026, who thinks a server somewhere on the other side of the world with 2 GB of RAM is enough to design? We'll see how the product turns out. However, I already hate the design interface.

Using app

6 days

Total reviews

2

Average rating

2.0

Developer Reply

Thank you for taking the time to share this — and we completely understand the frustration. Losing work multiple times in a row, dealing with freezes, and running into errors when trying to reopen designs is genuinely unacceptable, and we're sorry you experienced all of this. We've already reached out to you personally to dig into the specific issues you encountered and make sure your designs are recovered where possible. These are not the standards we hold ourselves to, and your feedback is being taken seriously at the right levels. The autosave behaviour, the bundle-switching bug, the session timeouts, and the performance issues you described are all on our radar as priority items. We know "we're working on it" doesn't undo lost work or wasted time, but we want you to know this isn't being brushed aside. We hope the conversation we've started privately can at least begin to make things right.

5 / 5 Share

April 21, 2026

I launched my products on romanehair.com using Selfnamed, and the process was smooth from start to finish. The platform is easy to use, product quality is excellent, and my customers are very happy. Highly recommend

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2026

Wow what a wonderful experience. Santa worked with me in getting everything set up. Step by step she guided me through it all. She explained everything to me giving me the understanding of how and why. I highly recommend unnamed for your ecommerce solutions. Dave

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2026

I had a great experience with the customer service team at SelfNamed. They were consistently responsive, professional, and genuinely helpful throughout the entire process. What stood out the most was their willingness to go the extra mile—whether it was answering detailed questions, guiding me through the product and ordering process, or ensuring everything was handled smoothly and on time. Communication was clear and efficient, and I always felt well-supported. Overall, the level of service gave me a lot of confidence in working with them, and I’d definitely recommend SelfNamed to anyone looking for a reliable and customer-focused partner.

Store

KERTIH

Using app

3 months

Total reviews

2

Average rating

5.0

1 / 5 Share

April 3, 2026

Purtroppo fanno pubblicità autonomamente, quando un fornitore dovrebbe rimanere più riservato possibile e puntare sulla loro piattaforma ed il loro software, di conseguenza creando una moltitudine di concorrenza, penso sia molto controproduttivo e sleale, quanto meno professionale, e purtroppo la sincronizzazione delle scorte dei prodotti non è funzionante, molte aziende non se ne renderanno conto subito ma da lato dello shop si avranno sempre disponibili prodotti che dal lato invece della loro piattaforma sono "Out of stock" o "Not available", diranno ripetutamente di controllare che le scorte non siano dal proprio inventario monitorate e che i prodotti siano assegnati ad un mercato e catalogo di riferimento per far si che la sincronizzazione avvenga con successo, e nient'altro, in realtà non si sincronizzeranno comunque e si avranno problemi di esposizione di prodotti non disponibili o fuori produzione che invece possono essere acquistati e quindi non spedibili, non ci hanno più risposto su un riscontro su come trovare una risoluzione adeguata al problema che persiste anche dopo una loro diretta analisi tecnica. Altre problematiche sono riportate leggendo, su ritardi ed errori delle spedizioni.. insomma è un peccato, o magari una semplice illusione, attenderemo per capire se i problemi principali da noi riscontrati vengano risolti, altrimenti cesseremo la collaborazione non per nostra volontà sfortunatamente..

Using app

6 months

Total reviews

1

Average rating

1.0

All reviews

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