Rating

4.2

feedback

61

Reviews

chart

#1,267

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    0%
  • Less than a month
    13%
  • Less than a year
    74%
  • More than a year
    3%

Reviews Summary

The reviews for the Selfnamed Shopify App are mostly positive, highlighting the high product quality, ease of use, and excellent customer service. Users appreciate the creative freedom in designing products, the responsiveness of the team, and the smooth integration with Shopify. The natural and high-quality ingredients, along with the customizable branding options, are praised. However, some users have faced challenges with slow customer support response times, shipping delays, and technical glitches. Despite these issues, the majority of reviewers recommend Selfnamed for those looking to create personalized skincare products.

Highlights

High product quality and customization options
Responsive customer service
Ease of use and Shopify integration
Challenges with customer support response times and shipping delays
Technical glitches and need for improvements in the app functionality

Rating Breakdown

  • 5
    70% (43 ratings)
  • 4
    13% (8 ratings)
  • 3
    5% (3 ratings)
  • 2
    3% (2 ratings)
  • 1
    8% (5 ratings)

Reviews with Text

  • 100% (61)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 10, 2026

I had a great experience with the customer service team at SelfNamed. They were consistently responsive, professional, and genuinely helpful throughout the entire process. What stood out the most was their willingness to go the extra mile—whether it was answering detailed questions, guiding me through the product and ordering process, or ensuring everything was handled smoothly and on time. Communication was clear and efficient, and I always felt well-supported. Overall, the level of service gave me a lot of confidence in working with them, and I’d definitely recommend SelfNamed to anyone looking for a reliable and customer-focused partner.

Store

KERTIH

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

April 3, 2026

Purtroppo fanno pubblicità autonomamente, quando un fornitore dovrebbe rimanere più riservato possibile e puntare sulla loro piattaforma ed il loro software, di conseguenza creando una moltitudine di concorrenza, penso sia molto controproduttivo e sleale, quanto meno professionale, e purtroppo la sincronizzazione delle scorte dei prodotti non è funzionante, molte aziende non se ne renderanno conto subito ma da lato dello shop si avranno sempre disponibili prodotti che dal lato invece della loro piattaforma sono "Out of stock" o "Not available", diranno ripetutamente di controllare che le scorte non siano dal proprio inventario monitorate e che i prodotti siano assegnati ad un mercato e catalogo di riferimento per far si che la sincronizzazione avvenga con successo, e nient'altro, in realtà non si sincronizzeranno comunque e si avranno problemi di esposizione di prodotti non disponibili o fuori produzione che invece possono essere acquistati e quindi non spedibili, non ci hanno più risposto su un riscontro su come trovare una risoluzione adeguata al problema che persiste anche dopo una loro diretta analisi tecnica. Altre problematiche sono riportate leggendo, su ritardi ed errori delle spedizioni.. insomma è un peccato, o magari una semplice illusione, attenderemo per capire se i problemi principali da noi riscontrati vengano risolti, altrimenti cesseremo la collaborazione non per nostra volontà sfortunatamente..

Using app

6 months

Total reviews

1

Average rating

1.0

4 / 5 Share

March 25, 2026

I had a great experience working with Selfnamed. Their team is very understanding, attentive, and incredibly responsive. Communication was smooth throughout the entire collaboration, and they were always quick to deliver exactly what I needed. What really stood out to me is how fast and efficient they are while still maintaining high quality. The products are very well made, and I appreciate that they avoid harsh chemicals, which is important for both me and my customers. Overall, I’m very satisfied and definitely plan to continue doing business with them. Highly recommended!

Using app

5 months

Total reviews

1

Average rating

4.0

5 / 5 Share

March 11, 2026

I've been really happy with Selfnamed so far. The product quality is great, and what I love most is how much creative freedom you get when it comes to designing everything according to your own vision — it's a fantastic foundation for building a personal brand. For quick questions, the built-in AI assistant has been surprisingly helpful and has answered every single one of my questions so far without any issues. Shipping and delivery have also been smooth and hassle-free every time. Highly recommend Selfnamed to anyone looking to create and grow their own branded products!

Store

NIVORA

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts!

2 / 5 Share

Jan. 30, 2026

As much as I love the products on this app, the customer service, shipping speed, and printing issues are extremely frustrating. I have an order that was placed 21 days ago and, as of today, it still hasn’t been shipped. I’ve tried reaching out to customer service multiple times with no response. There is no live chat, and while they state that customer service will respond within 24 hours, that often doesn’t happen. In many cases, you’re forced to send another message just to follow up.

Store

nèvo

Using app

3 months

Total reviews

4

Average rating

2.3

Developer Reply

Thank you for your feedback. We’re sorry to hear about the delay with your order and the difficulty you’ve had reaching customer support. A 21-day delay before shipment is not typical, and we understand why this would be frustrating. While we aim to respond to all inquiries within 24 hours, we recognize that this wasn’t met in your case. We’d like to look into this and resolve it as quickly as possible. Please contact us again with your order number, and our team will prioritize reviewing your order. We appreciate you sharing your experience—it helps us improve both our service and communication moving forward.

All reviews

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