Selfnamed: Cosmetics on demand
Dropship white label vegan & natural skincare with your brand.
Rating
4.3
feedback
61
chart
#1,202
All reviews
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Jan. 30, 2026
As much as I love the products on this app, the customer service, shipping speed, and printing issues are extremely frustrating. I have an order that was placed 21 days ago and, as of today, it still hasn’t been shipped. I’ve tried reaching out to customer service multiple times with no response. There is no live chat, and while they state that customer service will respond within 24 hours, that often doesn’t happen. In many cases, you’re forced to send another message just to follow up.
Thank you for your feedback. We’re sorry to hear about the delay with your order and the difficulty you’ve had reaching customer support. A 21-day delay before shipment is not typical, and we understand why this would be frustrating. While we aim to respond to all inquiries within 24 hours, we recognize that this wasn’t met in your case. We’d like to look into this and resolve it as quickly as possible. Please contact us again with your order number, and our team will prioritize reviewing your order. We appreciate you sharing your experience—it helps us improve both our service and communication moving forward.
Oct. 3, 2025
The platform is totally automated and easy to use which is soo amazing. However when it comes to getting attention from a live agent for technical matters they dont respond for hours/days and are often very unresponsive. I have been having a few issues with technical things that only can be addressed with a human or tech support and I have not gotten the assistance or attention i would think would be important in order to make sales.