Selfnamed: Cosmetics on demand

Feb. 10, 2026

Edit: 2/10/26 I was contacted by Selfnamed about my previous review. The assisted me in getting it working. The test order was successful. However, now that I have received an actual order, I am receiving the same error. I attempted to manually order it through their website but the US is no longer an option to ship to, apparently. I assume this is a technical glitch or they are having tariff issues. Pretty disappointed. I've unlisted all the Selfnamed product once again. Tbh, this has been nothing but a headache and I don't know that I want to continue with their product anymore. Everything seems to connect properly but I've been unable to get any orders to go through for over a month. I just get a "something went wrong" error. Nothing I try works and the response time for assistance from Selfnamed takes multiple days between messages which makes it impossible to actively troubleshoot. The only advice I've received is to uninstall all other apps and try again. That's not happening. The other apps are actually selling things. I've delisted all 60 Selfnamed items I have in my store because of this. It's a shame because of how much work I've put into the labels.

Feb. 6, 2025

Ho riscontrato problemi su ogni singolo ordine: 1. Gli ordini rimangono in stato "pendente" per giorni (sul sito è indicato che gli ordini vengono preparati e spediti in 2 giorni). 2. E quando finalmente l'ordine riesce a partire il cliente non riceverà mail il suo ordine. Su 10 ordini solo 2 sono arrivati a destinazione (e con tempi molto più lunghi da quelli indicati sul sito: 4/5 giorni per la preparazione e 15/20 giorni per la spedizione). 3. Il supporto clienti non è dei migliori, rispondono dopo 2-4 giorni e spesso senza fornire un aiuto concreto.

Dec. 19, 2024

very difficult to use app. customer service is not happening.

Nov. 27, 2024

Very nice products and perfect customization options but terrible customer service, they answer once every 2-3 days, the customer support on their website see the chat but they simple do not care and they answer next day or even week.