Selfnamed: Cosmetics on demand

The buggiest website I have ever worked with. For the past five days, I haven’t been able to place an order simply because the website won’t let me. It freezes, crashes, deletes everything, and then I have to start all over again.

Until now, I have been waiting for a response regarding my issue with importing products to my Shopify store and the sold-out problem appearing on most items, even though they show as in stock. This situation forces you to subscribe to a paid plan, which still might not guarantee to solve the problem based on the description. They replied several times, providing a guide that doesn't match my actual profile and actual problem because their platform operates in two different views base on what your currently subscribe to and it doesn't answer your problem and just go back in forth(I followed what they require me to send for them to help me, and when I did they just replied that an agent will handle wc hasn't reached out yet until now). Additionally, the limitations of dropshipping (the regular account) seem to be causing the problem which restricting access to products. All I need is someone to talk to so that I can start operating my store and sell. But since I'm just small business no one ven seems to bother.

aucun retour de selfnamed quand on a un probleme de commande. Aucune aide, ou réponse a coté de la plaque. commande passé depuis de 24 juin et aucune nouvelle a ce jour. design de produit pas validée mais toujours aucune explication de donner. Commande cliente passé via shopify en lien avec selfnamed depuis une semaine, refusé constament du coté de selfnamed et aucune solution de trouvé malgrès mes relances quotidienne

Purtroppo fanno pubblicità autonomamente, quando un fornitore dovrebbe rimanere più riservato possibile e puntare sulla loro piattaforma ed il loro software, di conseguenza creando una moltitudine di concorrenza, penso sia molto controproduttivo e sleale, quanto meno professionale, e purtroppo la sincronizzazione delle scorte dei prodotti non è funzionante, molte aziende non se ne renderanno conto subito ma da lato dello shop si avranno sempre disponibili prodotti che dal lato invece della loro piattaforma sono "Out of stock" o "Not available", diranno ripetutamente di controllare che le scorte non siano dal proprio inventario monitorate e che i prodotti siano assegnati ad un mercato e catalogo di riferimento per far si che la sincronizzazione avvenga con successo, e nient'altro, in realtà non si sincronizzeranno comunque e si avranno problemi di esposizione di prodotti non disponibili o fuori produzione che invece possono essere acquistati e quindi non spedibili, non ci hanno più risposto su un riscontro su come trovare una risoluzione adeguata al problema che persiste anche dopo una loro diretta analisi tecnica. Altre problematiche sono riportate leggendo, su ritardi ed errori delle spedizioni.. insomma è un peccato, o magari una semplice illusione, attenderemo per capire se i problemi principali da noi riscontrati vengano risolti, altrimenti cesseremo la collaborazione non per nostra volontà sfortunatamente..

Edit: 2/10/26 I was contacted by Selfnamed about my previous review. The assisted me in getting it working. The test order was successful. However, now that I have received an actual order, I am receiving the same error. I attempted to manually order it through their website but the US is no longer an option to ship to, apparently. I assume this is a technical glitch or they are having tariff issues. Pretty disappointed. I've unlisted all the Selfnamed product once again. Tbh, this has been nothing but a headache and I don't know that I want to continue with their product anymore. Everything seems to connect properly but I've been unable to get any orders to go through for over a month. I just get a "something went wrong" error. Nothing I try works and the response time for assistance from Selfnamed takes multiple days between messages which makes it impossible to actively troubleshoot. The only advice I've received is to uninstall all other apps and try again. That's not happening. The other apps are actually selling things. I've delisted all 60 Selfnamed items I have in my store because of this. It's a shame because of how much work I've put into the labels.

very difficult to use app. customer service is not happening.

Very nice products and perfect customization options but terrible customer service, they answer once every 2-3 days, the customer support on their website see the chat but they simple do not care and they answer next day or even week.