Selfnamed: Cosmetics on demand

March 27, 2025

I have been using this app for about 4 months now, the products are of good quality there are many glitches in the tool and things to be improved to make it more efficient. On the plus side are the products, they keep including new ones and they are of high quality and You can start a business quickly with them. You can preview your products and they provide automated mockups directly to your shopify. The ordering process is quite seemless once you know what settings to apply which are not explained anywhere. On the need to improve section i would mention that the support team takes quite a long time to answer and we had a few issues until now. One of them is not being able to give access to other users like your graphic designers, so everything needs to be managed from one user account. Key functionalities like being able to delete old or no longer needed designs in the design studio are not available and they create a big chaos of designs with so many products and customisations. Also the filtering options in the my products sections is very limited and does not allow you to group them. The process of creating and applying templates to products could be simplified, unfortunately they do not provide tutorials on how to do it properly so I had to make a lot of mistakes until i worked it out. There are also inconsistencies for example the product has a name on the website and a different one in the templates and some templates do not have the right dimmensions. Beyond the tool, we have had a couple of issues with shipments, the delivery times are much longer than what it is stated in the website. My last customer order was placed on 17 March and the customer just told me they have not yet received it after 10 days. This is a big issue!

Jan. 9, 2025

Selfnamed offers a great range of products, and integrating it into my Shopify store was seamless. The overall product quality is impressive, and I appreciate their wide selection. However, the fulfillment times are considerably longer than what they claim on their site, which has been disappointing. Another downside is not being able to update designs for product packaging on the fly—you have to remove the product entirely and add a new one with the revised design. While there’s definitely potential here, these drawbacks make the experience less smooth than I had hoped.

May 20, 2024

I really like the potential this app and platform has - the products are beautiful. But the customer service is really really slow and there are still a few bugs to be fixed. The currency is the same even if you switch location, so if a product is 5 Euros it will also show as 5GBP and 5USD on my bill which doesnt make sense and I'm unsure how much I'm really being charged. My customers keep getting angry because their shipping tracking numbers arent sent to them and their order status remains on "preparing" and on my end of it I also can't view any customer shipping tracking numbers so I can't help them.