All reviews

Rating Breakdown

  • 5
    92% (35 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (3 ratings)

Reviews with Text

  • 100% (38)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 14, 2026

We’ve been using Filljoy for our refillery services at Pretty Clean Shop, and it’s honestly the tool we rely on the most day-to-day. The app is incredibly easy and fast to use, very intuitive and user-friendly, which makes a huge difference in a busy retail environment. It runs smoothly and reliably, and we rarely experience any issues. On the rare occasion that something does come up, their customer service is outstanding. The team responds quickly to everything, from simple questions to more complex problems, and always provides clear answers and practical solutions. If needed, they even go as far as offering video calls to walk you through things and make sure everything is resolved. Overall, Filljoy has been an essential part of our operations, and we highly recommend it to any business looking to streamline their refillery services.

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

April 8, 2026

Horribly slow, sometimes doesn't load. Too bad shopify didn't mention you can't enter decimals into their program until AFTER we transferred entire grocery store. Maybe they've never been in a grocery store and didn't realize a good portion of food is weighed at register. Adds about 5 minutes per customer to ring up. We are now just using calculators at the register and ringing up as misc. Don't bother with this one.

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Sorry to hear this has been your experience - that’s certainly not how the app is intended to be used. Regarding performance, adding multiple minutes per customer is not typical behavior we see across stores using the app. We weren’t able to find any recent support tickets from your team, but we’re happy to take a look at what’s going on in your specific setup if you email us a video of what you're experiencing at [email protected].

5 / 5 Share

April 5, 2026

We have used this app for the last 3 years for our refill store and it has worked great! Derrick and the other staff are super quick to respond which has been so helpful for troubleshooting. Couldn't have done it without it!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

Filljoy has been such an essential part of our refill store for the past 3 years and counting. The customer service is exceptionally amazing and helpful for any troubleshooting & the app itself has been a great service and feature for all of our customers.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2025

We use this app to tare and weigh refill products in our store, it's seamless, easy to use and makes checkout so much easier and error-free. Plus the support staff is very responsive and has helped us resolve issues quickly and diligently. I wouldn't be able to have my little refill shop function as well without this app.

Store

usefull

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you Adriana for the kind review!

5 / 5 Share

Nov. 19, 2025

excellent!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

Been using them for a year and it solved a glaring Shopify shortcoming.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you Chris for the kind review!

5 / 5 Share

June 1, 2025

Best customer care without fail! Highly recommend

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2025

We love Filljoy! I don't know how we would function without it. They make checking out our customers by ounces so easy and customer support is so quick to answer. Thank you!

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2025

Works great! Could not run my store without this app! Never any issues!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Marla for the review!

5 / 5 Share

May 5, 2025

Our business (bulk refill store) would not exist without the Filljoy App. Derrick and team are very responsive when problems or questions arise. At the time of initial set up, over 3 years ago, Derrick himself was on the phone to walk us through each step. Filljoy has also been helpful with recommendations on best prices for scales and tablets, even procuring used tablets and re-selling to us. The interface is less user friendly(small font, not as intuitive) after the Shopify upgrades, but we're optimistic it will improve over time

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Heather and team for the kind words!

5 / 5 Share

May 1, 2025

A Must-Have App for Every Refillery! Filljoy made our refillery feel like magic! As a small-footprint store, space and efficiency are everything—and Filljoy delivers. It streamlined our entire refill process, from organizing our full catalog to letting customers capture their tare weights digitally—no pens or paper required. Beyond the intuitive functionality, the support from the Filljoy team has been outstanding. They're responsive, helpful, and genuinely care about your success. If you're running a refillery, this app is an absolute game changer. 10/10 recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0

1 / 5 Share

April 30, 2025

Paying $25/month for very little. This is designed optimally for wholefood stores and similar. The outlay cost of $25 MINIMUM a month is ludicrous. At best, this app takes 5 minutes to load on your POS and then literally slows down every transaction to a crawl.

Using app

9 months

Total reviews

3

Average rating

1.0

Developer Reply

Hi SW Coast Refills, we're sorry you had the experience you did with our app. We checked and our team never received a support ticket from you, and your account also never accepted our app's billing charge after you installed it most recently in Jan 2025 so you were never billed this year, and this is also why the app may not have loaded correctly for you when you tried it. We wish you the best in finding a solution that fits your needs.

5 / 5 Share

April 28, 2025

Esta aplicación es fundamental en la operación de nuestra tienda. Cada vez que tenemos dudas o algún problema, el equipo de Soporte nos da respuestas y soluciones rápidamente. Saludos al Equipo Filljoy.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

March 10, 2025

Paying $20/month for absolutely nothing. On it's best day, the Sell by Weight App will take 5 minutes to load on your POS and slow you down. On it's worst day, it shows a blank screen or opens to the 'set up' screen. We have found it to be incredibly frustrating and now it doesn't work at all. We have not been able to use it since last week when they "updated it" and seemingly broke it. We opened a support case which hopefully gets resolved soon, as we are paying for this service.

Using app

Over 2 years

Total reviews

9

Average rating

2.2

Developer Reply

Hi Hadley, we spoke yesterday on the phone. We're sorry for the frustration you experienced with our app - the issues you mentioned in your review were unfortunately caused by Shopify and outside of our control as a third party developer, but our new tile should load noticeably more quickly. If you'd like to give our app another try, you can follow the instructions we emailed to you.

5 / 5 Share

March 12, 2025

We had a problem with sell by weight app, but the company reached out and walked me through the process. So far, it's working exactly as it's supposed to. I have to say it was actually nice talking a person on the phone instead of a robot or being redirected for 4 hours like all the other apps. 5 stars now, thank you

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi ASAP Stone and Landscape Supply, we're sorry you ran into issues with our app during this transition. We checked and don't believe we ever received a support request from you - we've sent you a separate email as we'd love to help get you back up and running, we hope you'll give us the opportunity to make this right for you.

5 / 5 Share

Feb. 19, 2025

app works well and team provides excellent and prompt customer support

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Hannah Jane for the kind review!

5 / 5 Share

Dec. 4, 2024

Derrick and his team are amazing and are always willing to help with whatever our company needs. We run a direct to consumer meat business and use a variety of the FillJoy apps for our various sales channels. Every time we have had any sort of issue of specialty thing that we have needed Derrick and his team are right there answering our millions of questions and coming up with new and improved beta versions of their apps for us to try. We truly wouldn't be able to run our business on a platform like Shopify without the Filljoy apps!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 9, 2024

We are happy to find this amazing App "Sell Products by Weight in Shopify POS". For products that need to be sold by weight, this helps us a lot and they are willing to hear our opinions and improve them. Well done!! On behalf of all the staff at our store, I would like to say "Thank you very much Filljoy - Derrick"

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks Rebecca for the kind review!

5 / 5 Share

June 11, 2024

Great customer service

Using app

18 days

Total reviews

1

Average rating

5.0