Sellbrite
Easily sell on Amazon, eBay, Etsy, Walmart & more
Rating
4.3
feedback
195
chart
#302
All reviews
Rating Breakdown
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July 19, 2023
I have been rather patient with this app to give it a chance...but I highly suggest finding another alternative. The 2-hour update time is ridiculous, causing overselling. And most times the inventory still is still never accurate. Listings from eBay to Shopify do not sync properly. Sellbrite was still pushing out or showing inventory on items that I had at 0 or archived in Shopify. I completely deleted all active listings to prevent overselling several times to re-upload, which is the point of having software like this...but it fails. Small business owners will just have to cough up the money for a good integration, but this one IS NOT THE ONE.
We're very sorry to hear that you're unhappy with the app and experiencing an issue with syncing your listings. 2-hour syncs do come standard with the free plan that you’re currently on, but all of our paid plans come with 15-minute sync times. We'll be sure to reach out to you so that we can investigate any issues you’re seeing and work towards getting things working as intended. Thank you. -Mike
April 24, 2023
In the year of our lord 2023 do you want to have to check your paid tool's work every day? Do you want customers contacting you because orders haven't been passed to Amazon for fulfillment or tracking has not been passed back to Shopify or eBay? Do you want to return from sick leave or vacation to a logjam of failed orders and upset customers? If so, Sellbrite is the tool for you! The rest of us will find it absolutely unacceptable that they haven't figured out how to notify us -their customers- when errors occur (and they will) so that those errors can be resolved. Instead they expect users to log in daily to make sure that everything is working as advertised.
Jan. 6, 2023
This is the second time I've tried them. Sadly it didn't go any better than the first time. It pulled my Ebay listings into the app and I got them all linked but inventory wasn't syncing. I was told It was because they weren't listed from sellbrite??? Which makes no sense then why the ability to bring them in and link them? Support is a joke and basically rudely and curtly writes you off if you don't like their answer. It's no wonder their rating is going down down down!
We're very sorry to hear about your negative experiences. That's certainly doesn't sound like the high-quality support we strive to provide to all of our customers. We appreciate you taking the time to offer this review and feedback. Our teams will be reaching out to you directly to work with you on this inventory synching issue. Thank you.
Aug. 22, 2022
The company's software and team are complete garbage. Buyer beware: they take about 200 holidays a year. And besides that, they've taken up to weeks to answer our inquiries. The software hardly works and is littered with errors. On top of all this, when the customer service team does answer you, they don't even look into your inquiry and they just assume the issues you are having without an effort. This laziness manifests itself when they ask you for certain "evidence" that they can very easily search up themselves on your account.
We apologize that you're still experiencing an issue with our product, and we can confirm that our teams are still actively working with you to provide a resolution as soon as possible. Thank you for your feedback. We will pass your comments about your support experience along through the proper internal channels for further review.
April 4, 2022
Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.
We're sorry to hear about your negative experience. We can confirm that your case has been escalated, and the appropriate team is working to resolve the issue. You will be notified when there is an update or resolution. Thank you, and we appreciate your feedback.
Oct. 5, 2021
You can't create amazon listings from this app. You have to create the listings on amazon seller central and then link them to this app.
Thank you for taking the time to write this review. At this time the functionality to list products with a new Amazon Standard Identification Number (ASIN) is not available from within our app, however any product connected to an existing ASIN can be published to Amazon directly from the App without needing to create the listing on Amazon first. We hope to add the ability to list products with a new ASIN directly from the app in a future update.
Oct. 4, 2021
I could not get the app to connect to my store. The Customer support team is terrible. I waited on chat 15-20 minutes between each response and never received actual help with the problem. I will have to find something where Customer/App support is priority.
Hi Melissa, sorry to hear that you've had a poor experience getting started with the app and while working with our support team. Our SLA for responses is 1 business day, but our team usually replies much quicker, within 30 minutes to 1 hour! However this is not a true live chat so replies are not instant, although we are always working on better response times. Your case has been escalated and the team has reached out to make sure we can get you up and running - we appreciate your feedback.
Aug. 27, 2021
This APP exported all my ETSY sales as "new Sales" to my Shopify store and it messed up all my data. Now I have to manually delete everything. Worst and scariest experience ever.
Hi Fahri, so sorry to hear that you had a poor experience with the app. Any orders that were fulfilled prior to installing Sellbrite for Shopify will import into your Sellbrite Orders area as "completed," and should not forward over to Shopify. Our team is escalating this case and will be following up with you soon!
Jan. 27, 2021
Does not list to any platforms other than US marketplaces, this is not stated anywhere on the app page and you are only notified about this after you download the software. Kind of useless if it cannot list to multichannel platforms. Disappointed I had to go through the hassle of installing just to find this out. Making it clearer on your own website and app page would alleviate this issue. Otherwise you are just misleading potential non-US Customers.
Hi Adam, we're sorry to hear that you felt mislead by Sellbrite's front page - it's certainly never our intention to mislead folks who are trying out the app. The full description in our App page (need to expand it) indicates the regions of the marketplaces we support. While you're correct that we don't support listing out to non-US channels at this time (although we do support inventory and order management), we're focusing on building out this and other international functionality throughout 2021.
Jan. 14, 2021
Not recommend at all. Bad customer support. Only USD currency. Very sad that use this app. Not resolve my problem.
Hi Vladislav, we're sorry to hear that you've had a poor experience with the app. While we do support some limited international channels, Sellbrite does indeed only currently support USD. We've escalated your case and our team will be following up soon.
Jan. 8, 2021
Lazy support - cut and paste emails. The onus on you to do all the running. And import problems. Don't bother.
Sorry to hear that you haven't had a great experience with the app - our Support team is always here to help, and are all dedicated folks who make sure their correspondence is tailored specifically for each of our merchants. It sounds like they are in touch with you and working to resolve any issues you have getting up and running.
Oct. 29, 2020
the app was working good til about a month ago it stopped working and keeps saying the change you wanted was rejected and cant get support to help me fix this issue i have tried deleting the app reinstalling it multiple times tried to unlink shopify and sellbrite it wont let me the app sucks according to sell brite my shopify account is connected but wont work
Sorry to hear you're experiencing an issue with Sellbrite. It sounds like our support team is working hard to get this resolved for you.
July 5, 2020
This app regularly fails us by not properly updating our shopify store and bot reducing inventory as orders come through. This is causing us to over sell items on amazon, which in turn means we have had to cancel way too many orders. Amazon has already suspended us once before, and now we face suspension again as our cancellation rate has skyrocketed. Every time I submit support tickets, sellbrite never takes ownership of the issues. It always feels like a "brush off" without any resolution. If this issue was a one off, I wouldn't think to leave this review, but we have been plagued with this issue since the beginning of using sellbrite. I don't get apologies from sellbrite, nor do I feel like their support has done right by us to find the root problem of the ivnentory issues i.e. shopify inventory not properly being updated. One star for an unreliable app. Find something else
Justin- apologies for the poor experience you've had with Sellbrite. Your account is configured to pull inventory from your Shopify store, not to update your Shopify store. We're still investigating why your Amazon listings are overselling, but it appears that Sellbrite is updating them properly and we haven't had this issue reported by anyone else, so it's still a bit of a mystery. We certainly do take ownership of any issues our customers are having, and we're committed to your success.
July 3, 2020
so many futures are not available for the shopify users like FBA to other channels, very disappointing.
I'm sorry you feel disappointed by your experience with Sellbrite, but the good news is that you can use our standard edition of Sellbrite which still lets you connect your Shopify store but also gives you all the other features, like FBA. And, we just reduced the prices for that edition, so it's now even more affordable! There's a good reason why we don't have FBA or other fulfillment features on the Sellbrite for Shopify edition (which is what you're using). With that configuration, Shopify is the master of all your inventory and orders, so connecting FBA to Sellbrite could cause a conflict. Instead, you can connect FBA to Shopify. Or, just use our other configuration.
Jan. 16, 2020
I didn't understand this price list. Here in the description says 60$ /month when I installed the app it says 150$/month. Is that normal?
Carnival Store- Sorry for the confusion on this, but fortunately this is no longer an issue. We used to use a promotional code to offer the special pricing for Shopify that you would receive during the free trial (which you hadn't started yet when you left this review), but now the special pricing plans are clearly available on the subscription page.
Nov. 12, 2019
Please don't be fooled by all the positive reviews. This software has so many problems and issues with the connection between website and marketplaces. Not to mention you will have to wait 24-48 hours to get basic support. If they can't resolve the problem you simply won't hear back from them. If you are a very small company with few SKU's this is a perfect software for you.
Sept. 12, 2019
I tried to use this app but I had some very basic questions to make sure it would work for my needs and after 16 hours of waiting for a response I gave up. They did not answer my questions at all, therefore I had to disconnect the app before it could cause damage to my amazon account or my inventory.
Sorry for not meeting your expectations on this. Your chat message was received after the team had left for the day, but was answered the next morning.
Sept. 8, 2019
I am in absolute shock! I have tried your app on my shopify store for a few days and removed it before the free trial as the app didn't work for me properly and I have found out I have been charge 82 pounds from my card when I have selected the $20/m plan to start with. I have found out also that my account hasn't been closed even when I did remove it from store and said the reason why. I have been put on a $49/m plan with $49 adds on when I haven't even asked for it! This is by far the worse experience I have ever had with any app.
We apologize for the confusion on this -- a full refund has been provided. Sellbrite is a separate platform from Shopify with its own billing system, so simply uninstalling the Sellbrite app in Shopify does NOT terminate your account with Sellbrite. Our sign up page makes it clear that you will be automatically subscribed unless you cancel your account during the trial period (which I understand that you thought you were doing by uninstalling the app). The special pricing for Shopify customers requires you to enter a promotional code, which is why it didn't subscribe you at the price you expected. Obviously we need to make this more clear in our messaging, so we'll be working on improving that. Apologies again for the inconvenience.
June 18, 2019
Worst product or service I have came across in 20 years of eCommerce, absolutely Zero rating to them never answer calls or respond for anything, Stay away from them and look for alternatives end up getting account banned. Shame that godaddy acquired it. Update : Its a untrue they tried to call me or help to fix, it all happend after i wrote a review, until then they did not even bother.
Unfortunately, this merchant never took advantage of our FREE onboarding sessions that we offer every new customer, even after multiple invites via email. We quickly (same day) responded to his support emails with answers to his questions but have not received a reply back, and tried to reach him by phone but he did not answer and no voicemail is available. Update: Onboarding invitations were sent (and received) on March 26th and 28th, without any response -- well before review was left. All support emails and calls were replied to same day. We've showed proof of this to merchant.
April 3, 2019
STAY AWAY! this app has serious issues- it can not do what it is supposed to do, import and sync listings. i decided to give it a 2nd try which was a huge mistake. i hate it even more now than i did the first time i tried it. it loses photos on imports, and does not publish to channels according to the settings (i.e. 'templates') i carefully set on each listing individually. instead it publishes erroneous shipping & return policies, mixes up photos and inventory, resulting in really pissed off customers. It is also just 'makes stuff up'- seriously, says certain listings are live in channels that don't exist! But the worst part is the support team- they are awful- make no attempt to help you. you can email 1 question for days and days and all they do is bounce you around from one team member to another (citing that they are a 'small' team) but nobody wants to understand the problem or provide an answer. they dont address anything relevant in their support docs (its all basic) and most of the links are broken anyway. this app sucks and the support team is 1000 times worse. i have no idea why anyone likes this software.
Hi Kate, As we just discussed by phone, you sent us 2 emails yesterday morning, 5 minutes apart from one another. Each inquiry was fielded by a different agent of our Success Team. Not once did an agent pass you off to anyone else, and all messages were responded to within an hour (our SLA is 24 hours), with the exception of your final message in which you cursed at our team. A few hours later you left this review, all within the span of a single day. Your issues stemmed 100% from reactivating a 2016 account and turning on the sync functionalities haphazardly. Had either of our agents suspected you just returned to Sellbrite and reactivated the account with its old data (which was not evident in your questions), our answers and suggestions would have been different. I’m sorry you felt that Sellbrite let you down, but the only thing I can say is that this review really lets us down, as we go above and beyond to make our customers successful and address any issues with swiftness and accuracy, and we did everything right here. I wish you the best of luck in finding a solution that meets your needs. Mike @ Sellbrite