Sellerboard Profit Analytics
All reviews
Review RSS feed
Ad spend data inaccurate for over 3 months now
Hello, We appreciate you flagging this, and we won't sugarcoat it - 3 months is too long, and we're sorry. Ad spend accuracy is something we've been actively working on, with several improvements shipped recently that helped a large portion of our users. Yours clearly isn't one of them yet, which tells us there's something specific to your setup we haven't cracked. We'd really like to change that. We prioritize your case and treat it as the missing puzzle piece in getting this right for everyone. Thanks again for sharing your feedback!
They block the app if you are over the amount of orders, I get that but they keep charging the monthly subscription... thefts
Hi, we appreciate your feedback and take it very seriously. The order limit is meant to protect both your account and the service quality. We limit certain features when order volume exceeds your plan, but the subscription should always reflect the service you receive. Contact our support team so we can clarify your account and ensure everything is fair.
Incredibly frustrating. I’ve been using this app for over two years, and it’s so close to being genuinely useful, but it’s riddled with bugs and inaccurate reporting. Over the past two months, these issues have escalated significantly, with marketing costs from Meta being imported incorrectly, resulting in unreliable data. I’ve spent countless hours trying to resolve this with their almost non-existent customer support. I’ve been dealing with someone named George, who repeatedly promised fixes but mainly responded with what appeared to be AI-generated replies. Two months later, nothing has been fixed. This is one of the worst customer support experiences I’ve ever had. The issues remain unresolved, and the app continues to deliver incorrect data, which is unacceptable for a business-critical tool. If I had the choice again, I would not choose this app. I strongly recommend looking elsewhere. Unfortunately, since Sellerboard now holds over two years of our historical data, switching comes with a very high cost for us.
Hi, we’re very sorry for the challenges over the past months and truly appreciate your patience. The issues with inaccurate Meta marketing costs and other bugs have now been fully fixed, and your data should now reflect accurate results. We’re committed to making Sellerboard a reliable partner for your business and to continuously improving our service for all users.
Useless support and constant bugs. I'm trying to fix a problem with shipping fees calculations for 2 weeks now. The support is useless, only replying with generic responses and links to "answers" that are not even close to my problem. I'm considering moving to alternative app as this is becoming a real pain in the a.. I'm paying this guys for Shopify and Amazon profit tracking, but it looks like will have to move to another service both.
We’re really sorry to hear about your experience. While we strive to ensure accurate tracking and excellent support, complex shipping rules can occasionally lead to unexpected issues. That said, we always do our best to resolve such cases as quickly as possible.We’re sorry to hear that you’re considering switching to another software. Please reach out to our support team so we can review the issue in more detail and assist you accordingly.
Bei mir hat die Synchronisierung der Einkaufspreise der Produkte aus Shopify nicht funktioniert. Auch der Support konnte dort leider nach ~10 Wochen suchen, den Fehler nicht finden. Beim Controlling müssen die Zahlen halt passen.... Somit wieder deinstalliert....
Wir entschuldigen uns für die Unannehmlichkeiten, die Sie mit der Synchronisierung der Einkaufspreise hatten, und bedauern, dass unser Support-Team den Fehler nicht finden konnte. Wir verstehen, wie wichtig genaue Zahlen für das Controlling sind. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
no 30 day free trial.
Hello! Sellerboard offers a 30 day free trial. We are using the standard Shopify billing and trial mechanism. To activate your free trial, please select a plan during the registration process. This will start the trial. You can cancel your trial by uninstalling the app. Please contact us at [email protected] or through the support chat in the bottom right corner of the screen if you need further assistance. Thank you! Best regards, sellerboard Support Team
Sehr gutes Tool, kenne es noch aus Amazon Zeiten. Auch für Shopify Top geeignet! Wünsche werden auch schnell übernommen Update: the tool is not working anymore since around 3 weeks. Dataload takes hours, the numbers refreshs only every 24 hours. Meta Adspent is not loading. Tool simply doesn't work and the support just says "our team is working on it, I have forwarded it"
Wir freuen uns sehr über Ihre positive Erfahrung!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.