SELLY ‑ Promotion & Pricing
SELLY - Promotions: Upsell & Cross-sell & Bundles & Gifts...
Rating
4.8
feedback
156
chart
#2,037
All reviews
Rating Breakdown
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March 11, 2022
I tried to cancel my subscription before the trial but there is no way of doing it in their app that's why i give it 1 star. I should always should have this option available, ridiculous.
Our app subscription will be cancelled automatically upon uninstallation in Shopify admin: https://help.shopify.com/en/manual/apps/working-with-apps#uninstall-an-app
Jan. 23, 2022
I keep being charged for an app that don't have. I talked to someone last month and got my issue resolved but I am still being charge for an app I don't use or have been deleted I want my refund please.
The charges were handled automatically by Shopify system by 30 day cycles. There was a recent charge "DEC 29, 2021 – JAN 28, 2022" because the uninstallation was on January 2, 2022 at 11:28 am. We've already made another refund for your store.
Dec. 3, 2021
Customer service is beyond the worst, I have an Automatic discount with Shopify and when It comes with Automatic discounts it doesn't work with selly ask selly any advice. They just reply my ticket link
Here is a screenshot of our reply: https://cdn.shopify.com/s/files/1/0013/1642/1703/files/Screen_Shot_2021-12-04_at_3.26.30_AM.png?v=1638592071 It is not just a ticket link. Please re-check the email content. You can offer multiple automatic discounts via our app.
Nov. 24, 2021
I liked the layout, but the app did not sync with my store. It also changed the dates on which the discount should be applied.
The sync process may take several minutes. We've also corrected the discount setting for your store.
May 4, 2021
Worst customer support ever! not worth the money, instead of fixing their app script the support ask me to delete the other apps because causing conflict with their apps, even though their script who causing an error on my site.
The script conflict is caused by another app. We've found a solution for this case. Thank you for your feedback.
March 31, 2021
I deleted this app and now a few of my collection pages have no pricing. I reached out to them and have not had a response yet.
Our app may not cause that issue. Please check your inbox and send us more information to check your case.
March 2, 2021
Been using the Selly app for months as they had the option to input discount code at carts page. However, recently a customer informed me about issues with the discount codes and we found many flaws. The discount code in carts aren't able to detect NEW or RETURNING customers. Approached customer service for help but didn't get much, slow replies with communication barrier too. Everything else was good though but time to find an alternative....
In offer setting, you can use customer eligibility option to offer automatic discounts for New and Returning customers like the attached screenshots: https://cdn.shopify.com/s/files/1/0013/1642/1703/files/Screen_Shot_2021-03-02_at_2.05.53_PM.png?v=1614697618 https://cdn.shopify.com/s/files/1/0013/1642/1703/files/Screen_Shot_2021-03-02_at_2.06.03_PM.png?v=1614697618
Feb. 3, 2021
I would say the app does exactly what we expect it to do. Simple & pretty easy to use, although the design is outdated imo. HOWEVER, the customer service/support is absolutely unhelpful & unprofessional. I need them to help create my bundle as single product and they reply with a 1 liner support email. Basically they told me to create new product with their special tag. OK. Did that. Had 8 bundles. Only 1 shows available. Asked them again. They blamed us on having no stock for products inside the bundles. I checked. We have more than enough inventory. Asked them again. THEY ASKED ME WHAT DID I CHECK. Been on and on for 6+ emails with one-liner replies from their support. The disrespectfulness to customers is beyond me. Update: They sent me emails & private msg asking me to remove the review. It's shady as hell. The answer is no. Reason: I am complaining about their customer service, and the way they dragged the conversation is rude.
The products are out of stock as in the attached screenshots: https://cdn.shopify.com/s/files/1/0013/1642/1703/files/Screen_Shot_2021-02-02_at_2.25.03_PM.png?v=1612279509 https://cdn.shopify.com/s/files/1/0013/1642/1703/files/Screen_Shot_2021-02-02_at_2.22.48_PM.png?v=1612279509 Please check the inventory carefully
Jan. 22, 2020
The rewards program part of the app is stone age, buggy as hell and totally unusable- it frustrates clients and infuriates me as a businessman . I am sorely regretting adding that part of the app. Unfortunately the attitude of the support is arrogant at best. The instructions are written more as a sales pitch than to be actually useful. So much of the rest of the app is really good, but the rewards program is just awful. I'm very concerned this has cost me regular high spend customers.
Thank you for your feedback. You do not have any offline store so that your POS reward can not work normally. Best regards.
Oct. 10, 2018
This company is sending me spam emails to install their Shopify App. No thanks!!!! Remove me from your list