HOMO NATURALS review for Sendcloud

Sept. 19, 2023

At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.