Sendcloud
Sendcloud
Rating
4.0
feedback
295
chart
#172
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
7%
-
Less than a year
46%
-
More than a year
46%
Reviews Summary
Sendcloud has received mixed reviews from users. Positive aspects include easy integration with Shopify, user-friendly interface, professional helpdesk support, and time-saving features. Users appreciate the ability to manage shipping efficiently and the availability of competitive shipping rates. However, negative feedback revolves around issues with customer support, difficulties in resolving problems, and challenges with activating personal contracts. Some users have experienced lost packages, lack of clarity in resolving issues, and frustration with pricing changes. Overall, Sendcloud seems to offer valuable features but needs improvement in customer service and addressing user concerns effectively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 4, 2025
Zero support. Only an idiotic AI chatbot that promises to connect you to a human, which never happens. If this is their service during onboarding, I can only imagine what it is like when things actually go wrong in shipping. This is a stark contrast with Soundcloud's pushy sales people who waste no time in contacting you. Clearly shows where their focus is: sell sell sell, and then let the customers sort it out themselves.
Jan. 24, 2025
Perte de colis par une des société avec qui ils travaillent, aucun compte rendu de la société en question, que ' on vous contacte des qu'on a du nouveau ' et bien sur ils on pas de nouvelles car tout le monde s'en fiche tant que tout est payé.
Jan. 17, 2025
Sendcloud is great, it made shipping for me way more manageable and easy. Integration with Shopify is great, the only thing I'm missing is a option to import an draft order. but that's also a problem on Shopify's side, because the customer can't pay with Shopify Payments (except CC) if the draft order has been converted to order.
Jan. 9, 2025
Clear and concise layout. user-friendly and the helpdesk is also professional and will help you on your way. Insuring via X-Cover with Sendcloud makes it even easier to act quickly with the customer.
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