Sendcloud
Sendcloud
Rating
3.9
feedback
285
chart
#142
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
6%
-
Less than a year
46%
-
More than a year
47%
Reviews Summary
SendCloud has received mixed reviews from users. Positive aspects include ease of use, time-saving features, seamless integration with Shopify, and helpful customer service. Users appreciate the ability to streamline shipping processes, manage orders efficiently, and track packages easily. However, negative feedback revolves around issues with customer support, software compatibility with Shopify updates, pricing concerns, and problems with customs documents. Some users have experienced difficulties with integration, unresponsive support, and unexpected charges, leading to frustration and disappointment.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 4, 2024
If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved.... Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption. If you ship anywhere else than the European Union this products is clearly not for you...
Dec. 4, 2024
Après 1 semaine d'utilisation suite à la migration de ma boutique, impossible de traiter mes commandes, 6 jours après et des échanges avec le support incapable de répondre correctement a ma demande et de résoudre le souci. Mes commandes en souffrance traiter manuellement. Fuiyez cette plaie inutile...
Nov. 29, 2024
We have been working with SendCloud for over 5 years and were initially very satisfied. In the past, there was always a dedicated contact person, and any minor issues were resolved quickly and efficiently. However, things have drastically changed. Nowadays, it feels like there’s no one who truly knows your case or is available to help. The software struggles to keep up with Shopify updates, leading to recurring problems that they seem unable to fix. Support tickets are often ignored, leaving us feeling unheard and frustrated. For the price they charge, this level of service is simply unacceptable. Very disappointing experience.
Nov. 26, 2024
Top app dat ik combineer met shopify. Alles verloopt zeer vlot en alles is mooi op te volgen zowel via de sendcloud pagina als via de shopify pagina. Ik zou iedereen aanraden om deze app te gebruiken wanneer je tijd, geld en frustraties wilt besparen. ps: de hulplijnen zijn ook een hele grote meerwaarde! zeer vlot en altijd zeer snel geholpen!
Oct. 24, 2024
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