All reviews

Rating Breakdown

  • 5
    74% (219 ratings)
  • 4
    5% (16 ratings)
  • 3
    2% (6 ratings)
  • 2
    2% (7 ratings)
  • 1
    16% (47 ratings)
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1 / 5 Share

May 7, 2025

Pessimo servizio di assistenza, soprattutto del team italiano che legge i messaggi e nemmeno risponde. Da evitare completamente. Anche la app funziona male, mille passaggi per generare e stampare le etichette. Addirittura se vuoi spedire con BRT devi richiedere il ritiro dal sito di BRT e non tramite sendcloud. Quindi a cosa servirebbe?

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Feb. 4, 2025

Zero support. Only an idiotic AI chatbot that promises to connect you to a human, which never happens. If this is their service during onboarding, I can only imagine what it is like when things actually go wrong in shipping. This is a stark contrast with Soundcloud's pushy sales people who waste no time in contacting you. Clearly shows where their focus is: sell sell sell, and then let the customers sort it out themselves.

Using app

28 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 24, 2025

Perte de colis par une des société avec qui ils travaillent, aucun compte rendu de la société en question, que ' on vous contacte des qu'on a du nouveau ' et bien sur ils on pas de nouvelles car tout le monde s'en fiche tant que tout est payé.

Using app

3 months

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 4, 2024

If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved.... Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption. If you ship anywhere else than the European Union this products is clearly not for you...

Using app

3 months

Total reviews

2

Average rating

1.0

1 / 5 Share

Dec. 4, 2024

Après 1 semaine d'utilisation suite à la migration de ma boutique, impossible de traiter mes commandes, 6 jours après et des échanges avec le support incapable de répondre correctement a ma demande et de résoudre le souci. Mes commandes en souffrance traiter manuellement. Fuiyez cette plaie inutile...

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Kymaya

Using app

About 1 month

Total reviews

3

Average rating

2.3

1 / 5 Share

Oct. 15, 2024

La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021. No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.

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ECRU

Using app

4 months

Total reviews

6

Average rating

3.8

1 / 5 Share

Sept. 4, 2024

We moesten upgraden naar V2 en wilde net onze 150 bestellingen gaan verzenden die we hebben ingepakt en die data kan nu niet geüpload worden. Hiervoor betalen we echt te veel!!!

Using app

About 1 year

Total reviews

3

Average rating

3.0

1 / 5 Share

Aug. 14, 2024

Je paye un service annuel et cela fait déjà 3 mois que le système ne fonctionne pas depuis la mise à jour Shopify. Le service client à beau être sympa et "réactif" cela ne change rien. S'il vous plaît

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Klubb

Using app

About 3 years

Total reviews

2

Average rating

3.0

1 / 5 Share

June 11, 2024

MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO. SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN". MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN. UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!

Using app

5 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 6, 2024

non riesco collegare , e non e chiaro come procedere nonostante ho pagato anche la prova di carta di credito

Using app

3 days

Total reviews

2

Average rating

3.0

1 / 5 Share

March 29, 2024

Funktioniert nicht

Using app

2 days

Total reviews

1

Average rating

1.0

1 / 5 Share

March 25, 2024

Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !

Using app

Over 1 year

Total reviews

4

Average rating

4.0

1 / 5 Share

Feb. 20, 2024

It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop. Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation. After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout. As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.

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Palet.

Using app

14 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Feb. 8, 2024

I have issues with customs documents, they don't print correctly. Support is not helpful. I think the app is too expensive considering the issues it causes.

Using app

Over 3 years

Total reviews

3

Average rating

3.3

1 / 5 Share

Feb. 6, 2024

Slechte bedrijf. Verkeerde tarieven en app werkt niet naar behoren.

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Gløde

Using app

About 2 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 11, 2024

ik doe alles wat ze zeggen maar een koppeling met shopify lukt niet .. op youtube gekeken en ook hun eigen website maar op geen enkele mannier wil het werken.

Using app

4 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 2, 2023

Han actualizado los planes a peor. Tienes distintos planes y no hay mejora de precio en ninguno de ellos, solo hay que hacer el cálculo de los envíos, creo que nos toman por tontos... han subido los precios de todo y como te pases de las etiquetas te cobran más del doble. No la recomiendo.

Using app

Over 3 years

Total reviews

6

Average rating

3.0

1 / 5 Share

Oct. 4, 2023

Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-) Sorry but I can't accept paying twice for a service with less features.

Using app

Over 3 years

Total reviews

4

Average rating

4.0

1 / 5 Share

Sept. 19, 2023

At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.

Using app

Over 1 year

Total reviews

15

Average rating

4.7

1 / 5 Share

June 27, 2023

ils vous prélevent des supplements inventés et completements delirants , un colis de 3kg se voit taxer de 100 euros de supplements un mois plus tard car son poids est passé comme par magie a 12kg , et sur ce supplement ils refacturent un supplement carburant de 18 euros !!!! bref si vous avez enormement d'argent a perdre allez y .

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RELICS

Using app

8 months

Total reviews

1

Average rating

1.0