All reviews

Rating Breakdown

  • 5
    75% (211 ratings)
  • 4
    5% (15 ratings)
  • 3
    2% (6 ratings)
  • 2
    2% (6 ratings)
  • 1
    15% (42 ratings)
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1 / 5 Share

Oct. 15, 2024

La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021. No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.

Store

ECRU

Using app

4 months

Total reviews

6

Average rating

3.8

1 / 5 Share

Sept. 4, 2024

We moesten upgraden naar V2 en wilde net onze 150 bestellingen gaan verzenden die we hebben ingepakt en die data kan nu niet geüpload worden. Hiervoor betalen we echt te veel!!!

Using app

About 1 year

Total reviews

2

Average rating

3.0

1 / 5 Share

Aug. 14, 2024

Je paye un service annuel et cela fait déjà 3 mois que le système ne fonctionne pas depuis la mise à jour Shopify. Le service client à beau être sympa et "réactif" cela ne change rien. S'il vous plaît

Store

Klubb

Using app

About 3 years

Total reviews

1

Average rating

1.0

1 / 5 Share

June 11, 2024

MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO. SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN". MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN. UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!

Using app

5 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 6, 2024

non riesco collegare , e non e chiaro come procedere nonostante ho pagato anche la prova di carta di credito

Using app

6 days

Total reviews

2

Average rating

3.0

1 / 5 Share

March 29, 2024

Funktioniert nicht

Using app

2 days

Total reviews

1

Average rating

1.0

1 / 5 Share

March 25, 2024

Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !

Using app

Over 1 year

Total reviews

3

Average rating

3.7

1 / 5 Share

Feb. 20, 2024

It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop. Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation. After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout. As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.

Store

Palet.

Using app

14 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Feb. 8, 2024

I have issues with customs documents, they don't print correctly. Support is not helpful. I think the app is too expensive considering the issues it causes.

Using app

Over 3 years

Total reviews

3

Average rating

3.3

1 / 5 Share

Feb. 6, 2024

Slechte bedrijf. Verkeerde tarieven en app werkt niet naar behoren.

Store

Gløde

Using app

About 2 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 11, 2024

ik doe alles wat ze zeggen maar een koppeling met shopify lukt niet .. op youtube gekeken en ook hun eigen website maar op geen enkele mannier wil het werken.

Using app

4 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 2, 2023

Han actualizado los planes a peor. Tienes distintos planes y no hay mejora de precio en ninguno de ellos, solo hay que hacer el cálculo de los envíos, creo que nos toman por tontos... han subido los precios de todo y como te pases de las etiquetas te cobran más del doble. No la recomiendo.

Using app

Over 3 years

Total reviews

5

Average rating

1.8

1 / 5 Share

Oct. 4, 2023

Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-) Sorry but I can't accept paying twice for a service with less features.

Using app

Over 3 years

Total reviews

4

Average rating

4.0

1 / 5 Share

Sept. 19, 2023

At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.

Using app

Over 1 year

Total reviews

13

Average rating

4.7

1 / 5 Share

June 27, 2023

ils vous prélevent des supplements inventés et completements delirants , un colis de 3kg se voit taxer de 100 euros de supplements un mois plus tard car son poids est passé comme par magie a 12kg , et sur ce supplement ils refacturent un supplement carburant de 18 euros !!!! bref si vous avez enormement d'argent a perdre allez y .

Store

RELICS

Using app

8 months

Total reviews

1

Average rating

1.0

1 / 5 Share

June 27, 2023

A eviter absolument sauf si vous avez beaucoup d'argent a perdre dans des supplements d'envois injustifiés .

Store

9avril

Using app

Almost 5 years

Total reviews

1

Average rating

1.0

1 / 5 Share

March 6, 2023

The worst shipping app I've ever used. This app is absolutely useless. It can't even read or import Order Tags. So let's say you want to NOT import orders tagged with "Fraud" there is no way to accomplish this.

Using app

7 days

Total reviews

9

Average rating

2.2

1 / 5 Share

Feb. 16, 2023

Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !

Using app

5 months

Total reviews

4

Average rating

4.0

1 / 5 Share

Jan. 17, 2023

Une catastrophe pour les points relais, si vous souhaitez contacter vos clients à chaque commande pour demander leur point relais car l'appli crashe, allez-y, cette appli est pour vous !

Using app

Over 1 year

Total reviews

2

Average rating

3.0

1 / 5 Share

Oct. 28, 2022

Terrible Service. I have been waiting for weeks for an update from the customer service team and no one is getting back to me. I have been told I would be able to use my credit card and have not been able to post a successful payment due to the app processing system for payments having errors. I have had my shipping interrupted twice and the month of October and cannot afford to continue to have this issue, we just need help processing our payment on our card as we usually would and this cannot be resolved the whole month of October. Will need to cancel if this persists.

Using app

11 months

Total reviews

3

Average rating

3.7