Sendcloud
Sendcloud
Rating
3.8
feedback
193
chart
#114
All reviews
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May 12, 2025
We were satisfied with the platform till we tried to activate “lettre suivie” solution. It has been 4 weeks we have been waiting and their support team is not even answering our messages anymore. Very disappointing.
May 7, 2025
Pessimo servizio di assistenza, soprattutto del team italiano che legge i messaggi e nemmeno risponde. Da evitare completamente. Anche la app funziona male, mille passaggi per generare e stampare le etichette. Addirittura se vuoi spedire con BRT devi richiedere il ritiro dal sito di BRT e non tramite sendcloud. Quindi a cosa servirebbe?
Feb. 4, 2025
Zero support. Only an idiotic AI chatbot that promises to connect you to a human, which never happens. If this is their service during onboarding, I can only imagine what it is like when things actually go wrong in shipping. This is a stark contrast with Soundcloud's pushy sales people who waste no time in contacting you. Clearly shows where their focus is: sell sell sell, and then let the customers sort it out themselves.
Jan. 24, 2025
Perte de colis par une des société avec qui ils travaillent, aucun compte rendu de la société en question, que ' on vous contacte des qu'on a du nouveau ' et bien sur ils on pas de nouvelles car tout le monde s'en fiche tant que tout est payé.
Dec. 4, 2024
If you try to activate your own contracts it does not work. After contacting their CS and its been more than a month that they have not solved the fact I can activate my own UPS contract, and they gently told me that its a me problem, no clear guideline of when the issue will be solved.... Customer care agent was kind, and I feel sorry that she has to deal with a product that is clearly not ready for mass adoption. If you ship anywhere else than the European Union this products is clearly not for you...
Dec. 4, 2024
Après 1 semaine d'utilisation suite à la migration de ma boutique, impossible de traiter mes commandes, 6 jours après et des échanges avec le support incapable de répondre correctement a ma demande et de résoudre le souci. Mes commandes en souffrance traiter manuellement. Fuiyez cette plaie inutile...
Oct. 15, 2024
La aplicación conecta bien pero el servicio de Sendcloud es horrible. NO saben trabajar con IOSS a pesar de ser una normativa de 2021. No se hacen responsables de su error y estoy perdiendo clientes y a punto de perder mi cuenta en Amazon por reclamaciones originadas por el fallo de Sendcloud.
Sept. 4, 2024
We moesten upgraden naar V2 en wilde net onze 150 bestellingen gaan verzenden die we hebben ingepakt en die data kan nu niet geüpload worden. Hiervoor betalen we echt te veel!!!
Aug. 14, 2024
Je paye un service annuel et cela fait déjà 3 mois que le système ne fonctionne pas depuis la mise à jour Shopify. Le service client à beau être sympa et "réactif" cela ne change rien. S'il vous plaît
June 11, 2024
MI TERCER ENVÍO Y ME HAN PERDIDO UN PAQUETE CON UN VALOR DE UNA PRENDA DE 3.000,00 € DENTRO. SU RESPUESTA: "ME DICEN DESDE CORREOS QUE HAN PERDIDO EL PAQUETE Y HAN CERRADO LA INVESTIGACIÓN". MUY MAL SERVICIO. NO TE AYUDAN, NO TE SOLUCIONAN. UN ROBO, 3.000,00€ A LA BASURA Y NO PUEDO HACER NADA!
May 6, 2024
non riesco collegare , e non e chiaro come procedere nonostante ho pagato anche la prova di carta di credito
March 25, 2024
Des escrocs qui veulent nous faire payer une assurance que l'on a pas prise.. plus de 18 000€ nous sont réclamés, c'est un scandale !
Feb. 20, 2024
It took up substantial time coordinating both with Shopify and the Sendcloud team how to integrate Sendcloud's dynamic checkout, time we were unable to activate our online shop. Support at Shopify was quick to upsell my account but redirected me to Sendcloud for integration support. Sendcloud pretty much refused to help me with the integration and repeatedly pointed towards their documentation. After reiterating the integration did not work I was told that dynamic checkout is only supported by Woocommerce and Magento or an API needs to be built: https://api.sendcloud.dev/docs/sendcloud-public-api/dynamic-checkout. As this changes the required level of effort for the Shop owner substantially it's in my opinion both on Shopify and Sendcloud to better inform customers on what they are (or are not) paying for.
Feb. 8, 2024
I have issues with customs documents, they don't print correctly. Support is not helpful. I think the app is too expensive considering the issues it causes.
Jan. 11, 2024
ik doe alles wat ze zeggen maar een koppeling met shopify lukt niet .. op youtube gekeken en ook hun eigen website maar op geen enkele mannier wil het werken.
Nov. 2, 2023
Han actualizado los planes a peor. Tienes distintos planes y no hay mejora de precio en ninguno de ellos, solo hay que hacer el cálculo de los envíos, creo que nos toman por tontos... han subido los precios de todo y como te pases de las etiquetas te cobran más del doble. No la recomiendo.
Oct. 4, 2023
Very disapointed by their service, they just announced they will double my subscription fee and I will have less features than before. I have been a loyal customer since 2020, shared feedback on improvements but you lost my faith and loyalty. Hopefully a bell will ring and you will put customer satisfaction as one of your priorities... this before money ;-) Sorry but I can't accept paying twice for a service with less features.
Sept. 19, 2023
At the beginning everything was nice, but their service has been worsening over the last months. It takes them over a week to let you know where a parcel has been delivered. It happens, more and more, that parcels are left at some neighbour and the information of where exactly the parcel has been left is not provided. We have to manually request this info, and we get it a week later, which is not acceptable. Also, upon the worsening service of the carriers, they keep on saying that it's not their fault, that they are only in between. But if I work directly with a carrier, at least I have an account manager at which I can make complaints. With Sendcloud, they say that Carriers don't accept complaints about missing pick-ups for example, which makes no sense. So, I DON'T recommend Sendcloud anymore. Their service idea is good, however, the execution has a lot of room for improvement.