FOX & WOLF review for Sendcloud | Shipping Platform

June 20, 2025

I’ve spent over 3 hours trying to set up Sendcloud with my own Correos account so I can charge our customers the correct, agreed shipping rates — something that’s essential when Correos rates change and we’re left covering the difference. I specifically contacted Shopify support to enable Carrier Calculated Shipping (CCS) so that Sendcloud could pull live rates from Correos. After jumping through those hoops, I expected things to be more straightforward inside Sendcloud. Unfortunately, they weren’t. The app doesn’t show up under “Use carrier or app to calculate rates” in Shopify’s shipping settings — even after going through all the required setup steps. I spoke with a support rep (Iria), but it felt like they weren’t fully familiar with this type of integration or couldn’t explain what was missing. I’m incredibly frustrated that after all that time this morning, I’m no further along. If it’s not possible to use your own Correos account for live rates at checkout, that needs to be clearly stated upfront. And if it is possible, the support team should be better trained to help merchants achieve it. Right now, it just feels like a huge waste of time.