Sendlane: Unified Email & SMS
Sendlane Unified Email, SMS and Reviews for eCommerce
Rating
4.2
feedback
13
chart
#4,937
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
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Less than a year
77%
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More than a year
23%
Reviews Summary
Sendlane, a Shopify App, has received a mix of positive and negative reviews from ecommerce merchants. The positive aspects highlighted include excellent customer support, dedicated account managers, seamless integration with Shopify, robust automation capabilities, and effective segmentation tools. Users appreciate the platform's ease of use, detailed analytics, 24/7 support, and the ability to handle both email and SMS marketing seamlessly. The team at Sendlane is praised for their responsiveness, dedication, and willingness to address issues promptly. However, some negative feedback revolves around issues with app reinstallation, tracking metrics inaccurately, and discrepancies in information provided by support and product managers. There are also complaints about pre-scheduled campaigns not being sent on time, double billing, and unexpected account archiving without prior notice.
Highlights
Review RSS Feed
All reviews
Oct. 22, 2025
Great customer support from Sendlane team. Always quick with responses and help. Thank you Sendlane and Magno, you are the best. -Erik, moonlight
Aug. 8, 2025
We’ve been loyal Sendlane users for years now. Magno Alarcon is an absolute rockstar! He paid incredible attention to detail and spent hours helping me work through a tricky issue I was struggling with. His dedication and support make him a true asset to the Sendlane team!
July 2, 2025
We've been using Sendlane for almost a year now and we love it! There were some bumps along the way during onboarding but overall we really enjoy the platform. The Sendlane team is also great to work with and really listen to our feedback. Support is always super helpful when we reach out and I love that we have a dedicated account manager that helps us when sending out campaigns and is just here to support us. Definitely recommend for teams who are small and really want that dedicated support.
June 16, 2025
Switching to Sendlane has been one of the smoothest platform transitions we’ve made. From day one, their team has gone above and beyond—making onboarding incredibly easy and continuing to provide excellent support as new questions or needs arise. Communication has been stellar, and the resources available (including detailed documentation and a very responsive 24/7 live chat) make it easy to troubleshoot or expand our usage. Having a dedicated account representative adds a personal, reliable touch to the experience. The Sendlane platform itself is intuitive and well-designed. Integration with Shopify is seamless—syncing data effortlessly across our stores. We currently manage four (soon to be five) Shopify stores under a single Sendlane account, which has made centralized marketing much more efficient. One of the most powerful features is Sendlane’s expansive automation capabilities. It pulls rich, detailed customer data from Shopify, allowing for smart segmentation and hyper-targeted marketing. Customer tagging and behavior tracking are especially effective for personalizing campaigns. We’re also loving the new product feeds, which ensure that updates to collections and products are reflected in real-time—hugely helpful when tailoring promotions to specific segments. Overall, Sendlane has become an essential part of our marketing ecosystem. Highly recommended for any business looking for robust email/SMS marketing with stellar support and deep Shopify integration
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