Sendlane: Unified Email & SMS
Sendlane Unified Email, SMS and Reviews for eCommerce
Rating
3.8
feedback
13
chart
#5,299
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
0%
-
Less than a year
85%
-
More than a year
8%
Reviews Summary
Sendlane, a marketing platform for email and SMS, has received mixed reviews from users. Positive aspects highlighted include excellent customer service, personalized experiences through automation and segmentation, ease of integration with Shopify, and helpful support team. Users appreciate the platform for fostering loyalty, increasing engagement, and providing great analytic data. However, negative feedback revolves around issues with tracking metrics, unreliable beacon, over-promising by the sales team, bugs in the system, and lack of white-glove service. Some users also mentioned problems with SMS functionality, double billing, and unexpected account archiving without notice.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 20, 2025
At Organ Mountain Outfitters, we focus on more than just selling apparel. Our brand is built on storytelling, connection, and giving back. Sendlane has helped us strengthen those relationships by making customer engagement easy and effective. With Sendlane’s automation and segmentation, we create personalized experiences that make our customers feel like part of the OMO family. We share the stories behind our collections, update our audience on our giveback initiatives, and engage with customers in real time. The platform allows us to send the right message to the right people at the right time. It has helped us foster loyalty, increase engagement, and grow a strong community around our brand. If you want an email and SMS marketing solution that prioritizes connection, Sendlane delivers.
Feb. 10, 2025
Sendlane has made a huge difference for Fresh Chile. We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for a marketing platform that actually helps you grow, this is it.
Nov. 21, 2024
App doesn't track metrics correctly. The beacon fails regularly and customer service is no help. The reporting dashboard is basically worthless as its not reporting metrics correctly on the sends. I can see on my pixel orders from Sendlane email referrers, but dashboard in Sendlane says $0 in revenue.
Oct. 30, 2024
Definitely an APP we recommend 100% Excellent platform, they help you with all the migration and integration, have a 24/7 support and great analytic data. It's a pleasure working with them!!
Aug. 10, 2024
We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS. Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more