Sendlane: Unified Email & SMS
Sendlane Unified Email, SMS and Reviews for eCommerce
Rating
3.7
feedback
10
chart
#4,454
Reviews Over Time
App Ranking
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90%
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Reviews Summary
Sendlane, the email marketing platform, has received mixed reviews from users. Positive aspects highlighted include excellent customer service, hands-on support, ease of integration with Shopify and third-party apps, and the ability to leverage customer data for high-converting campaigns. Users appreciate the platform's analytics, migration assistance, and responsiveness to feedback. However, negative feedback revolves around over-promising by the sales team, under-delivery, constant bugs, lack of communication, issues with pre-scheduled campaigns, double billing, unexpected account archiving, and discrepancies in information provided by support and product managers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 30, 2024
Definitely an APP we recommend 100% Excellent platform, they help you with all the migration and integration, have a 24/7 support and great analytic data. It's a pleasure working with them!!
Aug. 10, 2024
We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS. Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.
May 10, 2024
Incredible Customer Service! The Sendlane team is super hands on, and not only got us switched over from our previous platform, but helped us with our email campaigns when we were in a pinch. Directing us on how to get the best performance & set ourselves up for success. Above and beyond support.
Wow, thank you for such an amazing review! We’re so glad we could help you make the switch and jump in when you needed extra support with your campaigns. Hearing that our team’s guidance helped you boost performance and set you up for success really makes our day. Going above and beyond is what we strive for, so it’s wonderful to know it’s made a difference for you. If there’s anything else you need, just let us know—we want you to feel successful and supported!
March 18, 2024
Sendlane has been great to work with. We switched over from Klaviyo and not only is Sendlane half the price the customer service is also 10 times better. They are still a relatively new e-mail marketing service so there are some hiccups here and there but the team is fast to fix them. They take your feedback seriously and work with you to fix issues. I would highly recommend you give them a try.
Thank you so much for taking the time to share your experience! We're really excited to hear that the switch from Klaviyo to Sendlane has been a positive one for you, especially with pricing and customer service. It’s awesome to know that our team’s quick responses and hands-on approach have made a real difference—that’s exactly what we aim for. Your feedback is so valuable to us, and we’re grateful for the chance to continue improving. If you ever need anything or run into any issues, don’t hesitate to reach out. We're here for you!
March 13, 2024
We just recently migrated over to Sendlane and the experience has been incredible. From onboarding to execution; Sendlane's team has been above and beyond. From IT to a PM to the CEO - anyone and everyone to assist. 30 days in; satisfied.
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