Sendlane: Unified Email & SMS for Shopify

Sendlane: Unified Email & SMS

Sendlane Unified Email, SMS and Reviews for eCommerce

Rating

4.0

feedback

8

Reviews

chart

#2,587

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    88%
  • More than a year
    0%

Reviews Summary

Sendlane, an email marketing service, has received mostly positive reviews from users. Customers praise the incredible customer service provided by the Sendlane team, mentioning that they are hands-on, responsive, and go above and beyond to assist with onboarding, email campaigns, and resolving issues. Users appreciate the ease of integration with Shopify and other third-party apps, as well as the ability to leverage customer data for creating high-converting campaigns. The app is described as a game-changer for email marketing, offering ecommerce-centric features that have significantly improved the email channel for businesses.

Highlights

Incredible customer service and hands-on support
Ease of integration with Shopify and third-party apps
Ecommerce-centric features and high-converting campaigns
Positive experience with onboarding and execution
Issues with pre-scheduled campaigns and billing discrepancies

Rating Breakdown

  • 5
    75% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    25% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 10, 2024

Incredible Customer Service! The Sendlane team is super hands on, and not only got us switched over from our previous platform, but helped us with our email campaigns when we were in a pinch. Directing us on how to get the best performance & set ourselves up for success. Above and beyond support.

Using app

--

Total reviews

7

Average rating

5.0

5 / 5 Share

March 18, 2024

Sendlane has been great to work with. We switched over from Klaviyo and not only is Sendlane half the price the customer service is also 10 times better. They are still a relatively new e-mail marketing service so there are some hiccups here and there but the team is fast to fix them. They take your feedback seriously and work with you to fix issues. I would highly recommend you give them a try.

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

March 13, 2024

We just recently migrated over to Sendlane and the experience has been incredible. From onboarding to execution; Sendlane's team has been above and beyond. From IT to a PM to the CEO - anyone and everyone to assist. 30 days in; satisfied.

Store

ArtiKen

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 2, 2024

This is everything I wish our previous providers were! The ease of integration with Shopify and other third party apps is unmatched! We are able to instantly leverage all customer data and create high converting campaigns. Having so many ecommerce centric features has been the biggest gamechanger for our email channel

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 29, 2024

Sendlane is everything I wish my old email provider was. Incredible customer service. Thoughtful. Hands on. And actually works! If you're not on Sendlane you're overpaying for email & sms marketing. We'll do $10M this year with them as a partner. Their CEO does not sleep and is on around the clock. A+++ vouch

Using app

6 months

Total reviews

7

Average rating

5.0

All reviews

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