Sendlane: Unified Email & SMS
Sendlane Unified Email, SMS and Reviews for eCommerce
Rating
3.4
feedback
11
chart
#5,057
Reviews Over Time
App Ranking
Time spent using app
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91%
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Reviews Summary
The reviews for the Sendlane app on Shopify are mixed, with both positive and negative feedback. Positive aspects highlighted include excellent customer service, helpful migration and integration support, great analytic data, and hands-on assistance from the Sendlane team. Customers appreciate the team's responsiveness, willingness to fix issues, and dedication to helping users succeed. On the other hand, negative reviews mention issues with tracking metrics accurately, unreliable beacon functionality, poor communication, over-promising by the sales team, bugs in the system, and unexpected charges leading to account archival without notice. Some users also expressed dissatisfaction with the lack of white-glove service and challenges with SMS functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 21, 2024
App doesn't track metrics correctly. The beacon fails regularly and customer service is no help. The reporting dashboard is basically worthless as its not reporting metrics correctly on the sends. I can see on my pixel orders from Sendlane email referrers, but dashboard in Sendlane says $0 in revenue.
Oct. 30, 2024
Definitely an APP we recommend 100% Excellent platform, they help you with all the migration and integration, have a 24/7 support and great analytic data. It's a pleasure working with them!!
Aug. 10, 2024
We worked with Sendlane for a year and it was not a good experience. Their sales team will over-promise and the rest will under-deliver. Constant bugs in their system, lack of communication, and they don't have a white-glove service that they say they have. Avoid SMS at all costs. They are not setup for SMS. Switching from our previous providers to Sendlane cost us at least an extra 20K in revenue and hurt our customer retention. Sendlane is all hype and no follow through.
May 10, 2024
Incredible Customer Service! The Sendlane team is super hands on, and not only got us switched over from our previous platform, but helped us with our email campaigns when we were in a pinch. Directing us on how to get the best performance & set ourselves up for success. Above and beyond support.
Wow, thank you for such an amazing review! We’re so glad we could help you make the switch and jump in when you needed extra support with your campaigns. Hearing that our team’s guidance helped you boost performance and set you up for success really makes our day. Going above and beyond is what we strive for, so it’s wonderful to know it’s made a difference for you. If there’s anything else you need, just let us know—we want you to feel successful and supported!
March 18, 2024
Sendlane has been great to work with. We switched over from Klaviyo and not only is Sendlane half the price the customer service is also 10 times better. They are still a relatively new e-mail marketing service so there are some hiccups here and there but the team is fast to fix them. They take your feedback seriously and work with you to fix issues. I would highly recommend you give them a try.
Thank you so much for taking the time to share your experience! We're really excited to hear that the switch from Klaviyo to Sendlane has been a positive one for you, especially with pricing and customer service. It’s awesome to know that our team’s quick responses and hands-on approach have made a real difference—that’s exactly what we aim for. Your feedback is so valuable to us, and we’re grateful for the chance to continue improving. If you ever need anything or run into any issues, don’t hesitate to reach out. We're here for you!
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