Sendlane: Unified Email & SMS
Sendlane, a marketing platform, has received a mix of positive and negative reviews from users. On the positive side, customers appreciate the excellent customer support provided by the Sendlane team, with mentions of dedicated account managers and quick responses to queries. Users also praise the platform for its seamless handling of email and SMS, effective automation and segmentation tools, and the impact on customer engagement and sales. Additionally, the ease of integration with Shopify and other third-party apps is highlighted as a significant advantage, along with the platform's ecommerce-centric features that have been a gamechanger for email campaigns. However, there are negative aspects mentioned as well, such as issues with tracking metrics accurately, beacon failures, and unhelpful customer service. Some users also experienced double billing and unexpected account archiving without prior notice, leading to frustration and dissatisfaction.
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Great customer support from Sendlane team. Always quick with responses and help. Thank you Sendlane and Magno, you are the best. -Erik, moonlight
We’ve been loyal Sendlane users for years now. Magno Alarcon is an absolute rockstar! He paid incredible attention to detail and spent hours helping me work through a tricky issue I was struggling with. His dedication and support make him a true asset to the Sendlane team!
We've been using Sendlane for almost a year now and we love it! There were some bumps along the way during onboarding but overall we really enjoy the platform. The Sendlane team is also great to work with and really listen to our feedback. Support is always super helpful when we reach out and I love that we have a dedicated account manager that helps us when sending out campaigns and is just here to support us. Definitely recommend for teams who are small and really want that dedicated support.
Sendlane has made a huge difference for Fresh Chile. We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for a marketing platform that actually helps you grow, this is it.
App doesn't track metrics correctly. The beacon fails regularly and customer service is no help. The reporting dashboard is basically worthless as its not reporting metrics correctly on the sends. I can see on my pixel orders from Sendlane email referrers, but dashboard in Sendlane says $0 in revenue.
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