Sendlane: Unified Email & SMS
Sendlane, a Shopify App, has received mostly positive reviews from users. The app is praised for its excellent customer support, with users highlighting the quick responses and dedicated assistance provided by the Sendlane team. Users appreciate the platform's seamless integration with Shopify, making centralized marketing more efficient. The automation capabilities, detailed customer data tracking, and personalized campaign features are also highly valued by users. Additionally, the platform's ease of use and helpful resources, such as 24/7 live chat support and detailed documentation, have been commended. However, there are some negative reviews mentioning issues with tracking metrics accurately, unreliable reporting dashboards, and inconsistent support experiences.
Review RSS feed
Great customer support from Sendlane team. Always quick with responses and help. Thank you Sendlane and Magno, you are the best. -Erik, moonlight
We’ve been loyal Sendlane users for years now. Magno Alarcon is an absolute rockstar! He paid incredible attention to detail and spent hours helping me work through a tricky issue I was struggling with. His dedication and support make him a true asset to the Sendlane team!
We've been using Sendlane for almost a year now and we love it! There were some bumps along the way during onboarding but overall we really enjoy the platform. The Sendlane team is also great to work with and really listen to our feedback. Support is always super helpful when we reach out and I love that we have a dedicated account manager that helps us when sending out campaigns and is just here to support us. Definitely recommend for teams who are small and really want that dedicated support.
Sendlane has made a huge difference for Fresh Chile. We needed a platform that could handle both email and SMS seamlessly, and Sendlane delivered. The automation and segmentation tools let us send the right message to the right people at the right time, and we’ve seen a real impact on customer engagement and sales. Their support team is fast, helpful, and knows their stuff. If you’re looking for a marketing platform that actually helps you grow, this is it.
App doesn't track metrics correctly. The beacon fails regularly and customer service is no help. The reporting dashboard is basically worthless as its not reporting metrics correctly on the sends. I can see on my pixel orders from Sendlane email referrers, but dashboard in Sendlane says $0 in revenue.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.