Sendle Integration Ship & Save
Sendle Shipping Integration
Rating
2.4
feedback
21
chart
#2,534
All reviews
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Nov. 5, 2025
no way to cancel the subscription.... ridiculous
As for any Shopify app the subscription is canceled when the app is uninstalled. Please contact us directly to request a refund if you have been unaware that this is the process.
Dec. 20, 2024
absolutely a disappointing experience. I've had orders sitting for 4 days now waiting to be picked up. Customer service is no help.
Hi, Please note that you are not reviewing Sendle's service, we are an independent app provider that is offering the connection to Shopify. For reviewing Sendle's delivery service there are other options like google reviews. We would appreciate if you could direct your disappointment there and consider just the app integration in this review.
Nov. 27, 2024
$9.95 USD a month? Nope not worth that. Sendle is making enough off of the shipments, asking to pay a monthly fee for an app to use their service in Shopify is just not right. No matter how you try to justify it.
Hi, Just to clarify we are not Sendle, we are an app developer who are not funded by Sendle and simply looking to cover our cost of providing a useful integration. Sendle's margins are not something we have any stake in i'm afraid. We would be most appreciative if you considered the app on its merits outside of what you think of Sendle. Unfortunately your feedback is detrimental and I believe unwarranted, considering the expansive features we have built and support in our app.
Nov. 26, 2024
sendle service is very disappointing. I would not recommend it to anyone who cares about their reputation. Our first ever shipment has so far taken over 25 days to be delivered and still no one knows where it is. The customer service is not responsive and it seems the agents do not know what they are doing! I suggest to stay away and do not waste your money on Sendle.
Thank you for your review. Just to clarify, we are Joovii, an independent app developer that built an app to connect to Sendle and not Sendle itself. While we can reach out to Sendle and push them to address merchants issues, I'd ask you to reconsider your feedback and score regarding the app itself rather than mark us against Sendle's performance.
Dec. 2, 2021
Tried this app, it then says you must pay your shopify store annually to be able to use. Sendle must have another workaround for this to use carrier shipping rates.
Actually it's a Shopify policy that to use carrier calculated shipping services you must either upgrade your plan, or pay your Shopify plan annually. Unfortunately we have not found any way to avoid that constraint.
Aug. 24, 2021
the worse app, no customer service. do not waste your money. We have emailed few times for help but no response. Sendle should do something or we are moving to another provider.
June 23, 2021
We had a HORRIBLE experience with this app. Sendle's support doesn't actually support the Sendle app. If you have any issue whatsoever with the integration with Shopify, Sendle's 'support' tells you to email Joovii. We were paying for the app in Shopify, and it never worked correctly. First they tell you to go to Sendle's Dashboard outside of Shopify and initiate the Shopify integration there; we did that. We received our API data, input that into Shopify, and the app still did not work correctly. Sendle's support said we should be able to print shipping labels from Shopify, yet we could not. At that point they directed us to contact Joovii and we did so on June 4. It is now June 23 and Joovii still has not replied to our support request to fix this issue - and Sendle's support can't fix any integration problems. When we would randomly open the Sendle Dashboard outside of Shopify, orders would be there but the weights would be incorrect - one was 3x higher than what it should have been. Sendle doesn't allow any corrections to be made - it's all or nothing, so if there's an error you have to cancel it completely and MANUALLY re-enter the information. It is way to clunky, not user-friendly, and there is zero tech support. We love the idea of it but this app has a lot of work to do to actually be useable. We're sticking with PirateShip.
Hi, Apologies to hear your experience with our app was poor. Unfortunately I think the Shopify support team often confuse our app with Shopify shipping and also Sendle dashboard integration and don't always give the best advice. I've looked for a ticket but not seen one in our system, however if you email [email protected] directly I believe we can address the confusion here. You are definitely able to book from an order in Sendle and print the label. There should be no manual entry even after a canceled order. I hope that you are able to reach out directly and i'm certain we can solve the issues faced.
Dec. 6, 2020
Honestly, don't bother using this app. Since Addition stopped their official app, we had to migrate to this. API returns $0 for some zones that are major hubs (Like some UK addresses that worked fine prior). Support don't respond to any of their channels and we have raised multiple requests that fell on deaf ears. Hopefully they read this and turn things around in future releases.
Thanks for you review. One thing that you may not be aware of is that due to COVID, Sendle removed support for larger items to the UK (over 2kg). This may be the reason you now receive $0 for those zones. We would be happy to check why you are not receiving the quoted amounts from the Sendle API as expected. As you can imagine we dont alter these, we simply pass through product weight information along with pickup/destination. Please reach out directly on [email protected] and we will take another look.