Sendvio: Email Marketing & SMS
Sendvio - Email Marketing, SMS, Popups - Shopify App Store
Rating
4.8
feedback
496
chart
#7,495
All reviews
Rating Breakdown
Review RSS Feed
Dec. 13, 2023
I had wonderful help from my representative today very pleased with the help I provided show helped me through the problem and went seamlessly. Thank you for your support in getting this done. Best regards, Amanda
Thank you for your valuable appreciation. We appreciate you taking the time to share your experience. We will always do our best to take care of your needs :) - Customer Success Team
Dec. 5, 2023
Does not save edits. Lost an entire morning's work. Bummer.
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Nov. 28, 2023
La verdad que tienen un servicio de soporte muy bueno. Sin yo pedir, han hecho cambios que me favorecen y trabajan muy bien. Con otras apps o plataformas, tienes que ir detrás para que te atiendan y hagan algo. Esta gente te presta soporte de forma rápida y muy eficaz. Gracias
Estamos muy agradecidos por tus comentarios. Nos complace saber que vamos por el camino correcto. La retroalimentación que nos brindas nos ha ayudado mucho. ¡Será un placer seguir creciendo juntos! - Fernando Heyer (Co-Fundador)
Nov. 15, 2023
Only app which worked for me, extremly easy to setup and actual emails do not get into spam. Had really lovely support rep Nallely, she helped me setup everything properly and explain some things, very knowledgeable, communicative, responds fast... 5/5 support! Highly recommend this app and that rep support is top notch.
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need! At your service, - Nallely (Customer Success Team)
Oct. 23, 2023
Nallely ha sido de mucha ayuda, respondió todas la preguntas que tenía. Senvío me ha parecido una excelente opción para quienes estamos empezando a hacer Ecommerce, el precio es muy asequible y tienen características muy poderosas además de que tienen un servicio al cliente espectacular, siempre ahí dispuestos a resolverte tus dudas.
Gracias por esta fantástica reseña. Le agradezco que se haya tomado el tiempo de compartir su experiencia. ¡Estaremos encantados de siempre ayudar con todo lo que necesite! - Nallely (Equipo de Soporte de Sendvio)
Oct. 20, 2023
Nallely was super helpful and patient with helping me
Thank you for your valuable appreciation. We will always do our best to take care of your needs :) Nallely (Customer Success Team)
Oct. 17, 2023
Really superb application for cart abandonment and personalized emailing. Very easy to use. Thanks.
Thank you for your valuable appreciation. We're so glad you had a good experience. We will always do our best to take care of your needs!
Oct. 5, 2023
This is the best cart abandonment app I've ever used. I highly recommend everyone to try it. They also have great customer support
Thank you! It is very rewarding to know that you are satisfied with our service. We are always ready to help with anything you may need!
Oct. 4, 2023
Just moved over from Klaviyo and had some problems adjusting as there is not much info available online. But I was able to schedule a call in 30 mins. Got on the call with very knowledgeable and polite Nallely. She was able to help me out with everything. Thanks!
We appreciate you took the time to share your comments. We assure you that we will always strive to meet all your expectations :) - Nallely (Customer Success Team)
Sept. 14, 2023
I am happy to report that Sarahy has been amazing. Once I explained the problem, they found the solution within a few minutes. Not only that, but then went ahead and done the work that was required for me and explained that this was due to the system crashing. They got it all set up for me working the correct way. This is the kind of support staff every online business needs. Quick, simple, effective and a pleasure to deal with. Thanks again Sarahy
Thank you for this fantastic review. I appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need! At your service, Sarahy (Customer Success Team)
Sept. 8, 2023
Great web support ! thank you Nallely !
Thank you! I am pleased to know that you are satisfied with our service. We will be available to help with anything you may need :) Nallely (Customer Success Team)
Sept. 6, 2023
Nallely O. de Sendvio a été très à l'écoute et m'a accompagné jusqu'à la fin, très professionnelle réactive et agréable ! Merci beaucoup
Merci beaucoup pour vos bons commentaires. Il est très gratifiant de savoir que vous êtes satisfaits de notre service. Ce sera un plaisir de vous servir à nouveau :) - Nallely (équipe du service clientèle)
Aug. 28, 2023
Nallely was very friendly and informative while helping me with my Thank You Email Campaign. I appreciate her help very much!
Thank you for this awesome review! We're so glad you had a good experience. We will be available to help with anything you may need :) All the best, Nallely (Customer Success Team)
Aug. 28, 2023
Great customer service. I am happy with the support they provide. It's a very good app that really help us.
Thank you for your awesome comments. We appreciate you taking the time to share your experience with us. We will always be available to help you with anything you may need! - Customer Success Team
Aug. 19, 2023
Le support client de cette application est tout simplement exceptionnel. Chaque fois que j'ai eu une question ou un problème, leur équipe d'assistance s'est montrée rapide, professionnelle et extrêmement utile. Savoir que je peux compter sur leur soutien me donne une tranquillité d'esprit inestimable en tant que propriétaire de boutique en ligne.
Merci pour vos excellents commentaires ! Nous sommes très heureux de savoir que vous êtes satisfaits de notre service. Nous restons à votre disposition pour tout ce dont vous pourriez avoir besoin :) - Sendvio
Aug. 17, 2023
Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email. I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version. Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.
Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.
Aug. 11, 2023
Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)
Store
My Store
Using app
7 months
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again :) - Nallely (Customer Success Team)
Aug. 8, 2023
Me encanta esta aplicación. Son demasiados atentos y su servicio al cliente es un 100/100. Saraí muchas gracias por tu asistencia y amabilidad.
Agradecemos mucho los buenos comentarios sobre nuestro servicio. Nos seguiremos esforzando por siempre satisfacer todas las necesidades de nuestros clientes. Será un placer volver a atenderte :)
Aug. 4, 2023
application très utile et pas trop chère par rapport aux service qu'elle propose un bon retour sur invest
Nous vous remercions de votre appréciation et de vos aimables commentaires. Nous sommes heureux de savoir que vous êtes satisfaits du service fourni. Nous nous efforcerons toujours de répondre à vos attentes en matière de service !
Aug. 3, 2023
I've been using this app for a while, and I'm happy with it. and I must highlight the standout feature – customer service. It's exceptional! From the moment I had a question, the support team was right there to assist me, offering friendly and prompt responses. The app is easy to use and works well for what I need. 5* Service!
Thank you for your valuable appreciation. We're so glad you had a good experience. We will always do our best to take care of your needs!