Sendvio: Email Marketing & SMS
Sendvio - Email Marketing, SMS, Popups - Shopify App Store
Rating
4.8
feedback
502
chart
#7,275
All reviews
Rating Breakdown
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Oct. 14, 2024
EDIT : The team was great at fixing the issue with analytics not loading only on multiple reloads. Although it will still happen occasionally but not as often as before after they attempted to fix the data loading. I would recommend this app for someone who is just starting email remarketing and automation as it has provided me to recover revenue I've been using this app since 2016 with no issues. However, the new update was messy and some stuff is not working. I will wait for the full update to take effect before updating my review EDIT : the app is really buggy, I expect better if I am paying for a plan, the data will not load, you will need to keep refilter and sometimes it wont even load, this always happens and is annoying. You can never load the data on the first try you will need to keep reapplying it again and again and again until you can see it.
Email and SMS logs are located at the top of the home dashboard and in the Billing and Usage section.
Aug. 17, 2023
Not sure what happened to every automation we set up before this app was acquired and they had some UI overhaul. Everything worked great until recently and the show a pop up saying how everything is still the same but when you look deeper, everything seems out of place and too much like shopify email. I get the simplicity they were going for but sometimes you have to keep the same UI until you make sure you can ship the version. Edit: After receiving a proper response and testing the bug the Co founder reached out and has taken care of the issue which is why we have edited this review.
Thank you for your feedback. We have optimized and accelerated the loading of the campaign list to prevent it from looking empty while loading.
Aug. 11, 2023
Nallely was awesome! She helped me enable useful features for my store and also sent an email with cool information about how Sendvio can help me increase my sales. Give her a raise :)
Store
My Store
Using app
7 months
Thank you so much for the good comments! It is very gratifying to know that you are happy with our service. It will be a pleasure to serve you again :) - Nallely (Customer Success Team)
Aug. 8, 2023
Me encanta esta aplicación. Son demasiados atentos y su servicio al cliente es un 100/100. Saraí muchas gracias por tu asistencia y amabilidad.
Agradecemos mucho los buenos comentarios sobre nuestro servicio. Nos seguiremos esforzando por siempre satisfacer todas las necesidades de nuestros clientes. Será un placer volver a atenderte :)
Aug. 4, 2023
application très utile et pas trop chère par rapport aux service qu'elle propose un bon retour sur invest
Nous vous remercions de votre appréciation et de vos aimables commentaires. Nous sommes heureux de savoir que vous êtes satisfaits du service fourni. Nous nous efforcerons toujours de répondre à vos attentes en matière de service !
Aug. 3, 2023
I've been using this app for a while, and I'm happy with it. and I must highlight the standout feature – customer service. It's exceptional! From the moment I had a question, the support team was right there to assist me, offering friendly and prompt responses. The app is easy to use and works well for what I need. 5* Service!
Thank you for your valuable appreciation. We're so glad you had a good experience. We will always do our best to take care of your needs!
July 26, 2023
Application very easy to use. Customer support are very available Thank you to Sarahy. I recommend.
We really appreciate you taking the time to share your comments! We will always be available to help you with anything you may need :) - Sarahy (Customer Success Team)
July 19, 2023
I have checked many other apps and this was one of the most easy to use and efficient apps to use. Encountered a slight issue and contacted the support and Sarahy replied instantly and resolved all the issue I had. Amazing support and app
Thank you so much for your appreciation and your kind comments, we are pleased to know that you are satisfied with the service provided. We will be available for any further assistance you may need :) - Sarahy
July 18, 2023
They are very responsive and help with every request. Very easy to use and intuitive interface. Their support agent Nallely was excellent and helped me set up very everything from start to finish very quickly!
Thank you for this amazing review. I really appreciate you taking the time to share your experience. I will be glad to continue helping with anything you may need! At your service, Nallely
July 17, 2023
Great support from Sarahy agent help me a lot through my email marketing settings and templates very helpful
Thank you for your valuable appreciation. We will always do our best to take care of your needs :) Sarahy (Customer Success Team)
July 17, 2023
Je recommande car leurs reponse sont precis et tres claire. Deplus ils vous donne aussi des conseils d'amelioration des compagne d'email.
Vos commentaires sont très appréciés. Ce sera toujours un plaisir de vous aider à atteindre vos objectifs :) - L'équipe de support Sendvio
July 12, 2023
Just started using this App. Trying to find my way around it but fantastic support from Nallely. Thank you.
Thank you for your good comments! If there is anything else that I can do for you, big or small, please let us know. We are always here to help! - Nallely (Customer Success Team)
July 11, 2023
VERY EASY TO USE AND HAS BEAUTIFUL GRAPHICS, THE FREE SECTION IS SUFFICIENT TO GET STARTED, ALSO THANKS TO SARAHY FOR THE HELP..
We truly appreciate you took the time to share your experience with us. We assure you that we will always strive to meet all your expectations :) - Sarahy (Customer Success Team)
June 26, 2023
So far this app has been great! Setting up the email was easy and intuitive. They had a lot of professional-looking templates to use as a starting place. The best part about this app is that it allows free users to use all the advanced options and more complex automations right from the start. It was the only one that had the features I needed on the free plan! I'm happy to pay as we grow, but it makes so much more sense to be able to test out what you need to do first so you can be sure the app is the right fit for your goals. Support has been great! Very quick to reply and quick to handle any issues! Shopify was syncing my customers wrong and I was worried about automated emails that were missed, but their support team was so helpful in making sure the missed emails were still sent manually and then fixing the issue so it wouldn't happen again in the future.
Thank you for your valuable appreciation. We really appreciate you taking the time to share your experience. We will always do our best to take care of your needs :) - Customer Success Team
June 19, 2023
It's a very good app that really help us manage our customer email list and provide better services to our customer. Also Nallely O. helped us with managing our subscription. I really recommend it! 10/10
It´s very rewarding to us to know that you are satisfied with our service and that I was helpful. We will be pleased to help with anything you may need! At your service, Nallely O. | Customer Success Team
June 13, 2023
Looks very promising! Great customer support. I had some questions about setup and the support team was very helpful.
Thank you for your good comments! If there is anything else that I can do for you, big or small, please let us know. We are always here to help! - Customer Success Team
June 2, 2023
très très bien le service est gratuit et marche correctement ca aide à convertir des clients sur le shop
Merci beaucoup pour ces excellents commentaires ! C'est avec plaisir que nous continuerons à vous offrir nos services d'assistance à chaque fois que vous en aurez besoin. - L'équipe d'assistance de Sendvio
May 30, 2023
Customer service is excellent and I was able to get answers to my questions the same day!
Thank you for your awesome comments. We really appreciate you taking the time to share your experience with us. It will be a pleasure to continue helping you with anything you need! At your service, Customer Success Team
May 16, 2023
Consiglio vivamente sendvio, soprattutto per la loro assistenza. Ho ricevuto l'assistenza da Sarahy e, è stata super gentile, disponibile e con tantissima pazienza. Non ho mai ricevuto un assistenza cosi. Consiglio vivamente quest app
La ringraziamo per aver dedicato del tempo a condividere la sua esperienza con noi. Saremo lieti di continuare a offrire i nostri servizi di assistenza ogni volta che ne avrete bisogno :) Sarahy - Customer Success Team
May 3, 2023
Sarahy was great with providing me multiple solutions on how to do my requests. Very helpful by cloning templates for the ease of editing them later on.
We really appreciate you taking the time to share your awesome comments! We will be always available to help with any configuration and template edition you may need :) Sarahy - Customer Sucess Team