Japan Knife Shop review for SearchPie SEO & Speed optimize
Aug. 21, 2021
This is a disappointing app. This app didn't help improve SEO. What's more, I had a bad experince by their customer service. When we uninstall the app, title tag and meta description were caused problem. We asked them to fix them, but they deleted title tag and meta description from all pages of our site. They did not notice that even though we emailed a couple of times. We emailed them to fix the code, but they did not response. They did not notice the problem caused by them. I had to fix the code broken by them. It's a bad experience.
Dear Japan Knife Shop team, I appreciate you letting me know about your unexpected experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. We replied all your email but the replies seemed not well-delivered to you. Our app didn't delete your SEO tags, and our dev has cleared all codes fo the app on your theme, which means all your SEO tags are back to Shopify default. We have sent you a follow-up email on this issue, please check your email inbox and give us another chance to bring you a better experience with our app. Thank you very much!
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