Hotean CNC review for SEO Manager | venntov
March 12, 2025
It's very disappointing. Even though I selected the $59 plan during the trial period, not all features are unlocked, and I can't use these paid features. How am I supposed to know whether these features work or are suitable for me? In that case, I definitely won't make the payment after the trial ends, nor will I choose this app, and I certainly won't recommend it to others.
Thank you for taking the time to share your feedback. I sincerely apologize for any frustration you've experienced with accessing features during your trial period. This is not the experience we want for our customers, and I understand your concerns completely. I want to clarify that all features should be fully accessible during the 7-day free trial period. If you're experiencing issues accessing certain features, this is likely a technical issue that we can quickly resolve for you. Would you mind reaching out to our support team at [email protected]? We respond within 2 minutes on average and would love the opportunity to: 1. Immediately unlock all features you should have access to 2. Provide a personalized walkthrough of any features you'd like to explore 3. Extend your trial period to ensure you have adequate time to evaluate the app We value your business and want to make this right. Every customer's success matters to us, and we're committed to providing the full experience you signed up for. Best regards, Josh Highland CEO
