Georgina Mod review for SEO Manager | SEO Optimizer
April 11, 2020
I uninstalled this app due to my store making no money during COVID-19 and they're still charging me. I need a refund this is ridiculous.
Hi there, So sorry to hear that you store is being negatively impacted during this challenging time. If you were still charged for the app two things may have happened: 1) You still have the app installed 2) There was a pending charge on your upcoming Shopify invoice. Either way, we are here to help. As mentioned to you in our email on April 11th, we are willing to refund you this charge. We in no way want to create a hardship for you or your business. If you could please email us back at [email protected] I would really appreciate it, as we at venntov pride ourselves on giving an excellent customer experience and do not want you to be unhappy. We, like you, are a small business so we certainly appreciate the position that you are in and want to make this right. We hope you are staying healthy and well. Best regards, Rhian Beutler COO/Co-founder
