SEON Fraud Prevention

I would ignore the other one-star reviews. We have used this app for just under a year now, and it has been great. Support has been effective in answering questions and clarifying features and use cases. There is a ton of valuable information provided by the SEON tool to qualify orders, and this information would have otherwise been inaccessible. This tool gives us the confidence to move forward with orders, further verify customers, or outright cancel orders in an industry where fraud is common. Thank you, SEON!

This app is excellent and user-friendly. The support team is fantastic and extremely helpful. Thank you for your assistance.

We are happy with SEON Fraud Prevention for our site. It is 100% configurable and efficient. SEO team is very proffessional helpfull and fast. To recomend !

Great app, great support. We had difficulty with the settings and the support was extremely kind and helped us out extremely quickly. We definitely recommend this app. Thanks again!

We love SEON. This app allows us further insight into who is ordering from our store. It lays out all of this information in a easily digestible format that is customizable for your needs. Overall, 10 out of 10.

I needed help and was contacted by Walter. He really went above and beyond, sending me a video clip of him showing me exactly how to fix my problem! I really appreciate the help! Great app as well. It has helped flag fraudulent orders.

A must-have app for any business: big or small. It's the best anti-fraud app that I've tried. It's also perfect for small businesses, like mine, as their prices are very reasonable. Customer support is also excellent! Thank you SEON and to Andras! You're the best!

Cette application est très complète pour prévenir les risques de fraude et correspond parfaitement à nos besoins. Le support technique est réactif et efficace, je recommande !

Good system and great support. The system has not been running for a month and while we are still learning it, it has been a successful implementation. Would recommend.

I tested several similar apps and this app works best for me, they have a monthly plan, and the price is more friendly for high-value orders, besides their Merchant Managers are really great. I am working on learning more.

Very detailed and configurable. Provides checks that I never thought possible. An indispensable tool.

Amazing service!! Had some questions and was helped almost immediately! I’ve had some chargebacks recently, and needed a solution for better analyzing orders. I’m sold with SEON! Thanks team!!

We needed an app to help identify potentially fraudulent orders but we wanted something that was easy to setup, simple for our staff to use on a day to day basis, and in our budget. SEON has met every expectation! The setup and onboarding process was quick and easy. Once setup was complete, every new web order was screened without issue. Our staff really likes how seamless the integration is with Shopify and our management team loves how much time it saves. Now we only need to review orders that have been flagged. Since starting to use SEON, we have been able to significantly reduce the number of fraudulent orders we have received (from 2-5 per week to 1-2 every other month).

Love the app. If you understand the chargeback process, this app provide the tools needed to prevent and fight chargebacks. It has more insights on orders necessary to make an informed decision about the order fulfillment process

We run a store where we have online orders and subscriptions managed by Recharge as well as offline orders and subscriptions that are imported into Shopify via a custom Recharge API integration. As a result, we have to utilize a non-shopify payment processor (Authorize.net). That put us at a much higher risk of fraud and we were seeing waves of fraud until we installed the SEON app. After a short learning curve, we were able to block every fraudulent order attempt using SEON, which removed a large headache for us. To make things better, you can change weighting or turn off well over a hundred different indicators to fit your specific needs if you have more complex business needs like we have. They are also really good guys and are available to help tweak your settings to make sure your filters are dialed in. Highly recommend.

Extremely good app for anyone needing in depth analysis of incoming orders and their risk factors. Walter took the time out to explain everything in great detail both over email and a video chat. If you need order information beyond that which Shopify provide natively, this seems to be the most comprehensive available.

10.10 service. Fantastic and amazing customer support. I recommend this app to anybody struggling with fraud orders, especially virtual items! :)

We found it extremely easy to install and is really affordable for our sized business. Look forward to using it.

I recently installed the APP, so can not comment on the effectiveness, aside from noting that so far it appears to be working well. However, when I required assistance to integrate it with Shopify Flow the support was prompt and provided clear direction on how I could achieve what I wanted to do.

The Support was wonderful, very patient with me and my questions. Also helped me with an existing suspicious order and how best to handle it. While I hope I won't need their help, I know they will be very helpful if I do. So nice dealing with a real person and not a bot chat.