Rating

3.7

feedback

3

Reviews

chart

#8,636

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    33%
  • Less than a day
    0%
  • Less than a month
    33%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app highlight both positive and negative aspects. Users appreciate the app's ability to manage serial numbers related to items in orders, including displaying them in emails to customers. The developer's availability and support are praised, with users noting that the app has evolved to meet their current needs. On the downside, some users mention the lack of a search feature for serial numbers, which can be inconvenient. Additionally, there are comments about grammatical errors in the documentation and in-app tips. Despite these issues, the app's functionality and flexibility in assigning serial numbers before or after order placement are seen as strengths.

Highlights

Positive feedback on serial number management and developer support
Lack of search feature for serial numbers
Flexibility in assigning serial numbers before or after order placement
Issues with grammatical errors in documentation and in-app tips

Rating Breakdown

  • 5
    33% (1 ratings)
  • 4
    33% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    33% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 16, 2023

Cette app Shopify nous permet de gérer les numéros de série liés à des articles contenus dans les commandes. Très simple d'utilisation et complète, l'app peut par exemple aussi afficher les numéros de série dans les mails envoyés aux clients. Le développeur est toujours disponible si nous avons un besoin d'assistance et c'est très appréciable : aujourd'hui l'app a évolué pour tous nos besoins actuels. --- Great app, great support for this serial numbers management app. We can do everything needed with it and with the help of the dev we saw the app potential during the trial period. A+++

Using app

--

Total reviews

3

Average rating

5.0

4 / 5 Share

March 3, 2023

At the time of writing this review, there is only one other review written on this. It does somewhat accurately describe the lack of a searching feature, but I find the one star review to be excessive since there is a workaround for searching that is a bit less intuitive, but still works okay. I found the functionality of this app to be solid. The UI is simple and intuitive. I will say that the docs and in-app tips have plenty of grammatical errors. That aside, I really enjoyed using it after using two other applications that didn't quite provide the right functionality. What sets this app apart from those other two is the ability to provide a list of Serial numbers in advance. When your customer purchases an item, a serial number can be automatically assigned the moment the order is made. This was critical for a specific use case we were exploring. If you are selling hardware that has preassigned serial numbers, you can also add the serial number after the order is placed. The flexibility in choosing to add serial numbers before or after the order placement was unique. If the search feature was added directly to the "My Serials" tab, an ability to import Serial Numbers via uploading a spreadsheet was added, and the grammar was cleaned up, I could give this app 5 stars. As it stands, still a solid 4 star app. Our exact needs have evolved at the moment so we won't be using this app for a while, but if we need to track serial numbers again, we will download this one again for sure. I still wanted to leave a review since I initially ignored this app due to its low review by another user.

Using app

3 days

Total reviews

1

Average rating

4.0

1 / 5 Share

Dec. 26, 2022

I can't search serial numbers I spent 20 mins adding to the most recent orders as a test. Yes, they are there, but not searchable via the app , or the main search bar. Furthermore, there is a checkbox to make my employees enter a serial number upon fulfilment, but that does not work 415.341.2281 Kevin Graehl

Using app

25 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Dear Kevin, Thank you for bringing the issue with searching serial numbers to our attention. We take customer feedback seriously, and have since implemented a solution to this problem by adding the ability to search orders via serial numbers. If you have any further concerns or issues, please do not hesitate to contact us, we are always happy to help. Best Regards Samuel

All reviews

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