New England Mischief review for Sesami: Appointment Booking
June 12, 2020
Shopping appointments are 60 minutes(the only way to set this up to have time to clean in between. Tried 45 minute variant but that gave us no time) and are every hour, on the hour, yet someone was able to book an appointment at 3:30, thus wiping out the 3-4 and 4-5 time slot. We have limited hours due to COVID-19 restrictions and we have now lost an appointment. I need to know how to fix this issue asap. I have submitted 2 support tickets with no response. Almost 72 hours later and still no response.
Hey there Tara, We are not quite sure why you wrote 72 hours without a response when we have been in constant communication with you over email. In fact we replied within 2 hours of your first email and we last exchanged emails 1 hour ago (3pm EST friday, Jun 12). As we stated multiple times over email, to create exact booking times for your clients, you just simply have it as your availability. For example : 3:00pm to 3:45pm 4:00pm to 4:45pm 5:00pm to 5:45pm We can even enter it in for you manually in your account (as we have offered over email). And the 3:30 appointment happened because you had a 30 min buffer time set, as we already explained this before on a reply two days ago. In the end, we are just here to help you succeed using Shopify and our app Sesami. We are not perfect and we know we still have much more work to do in our journey to become the world's best appointment scheduling application. However in this situation, a 1 star review is completely unwarranted.
