F3 Rentals.com review for Sesami: Appointment Booking
Sept. 1, 2020
I was on board and on the $49 plan and doing fine from March 2020 through July 2020 until they stopped responding to tech support requests in August 2020 and did not answer the phone support number. I am very disappointed that the system is now really slow, it has been down due to upgrades and has many so-called features that are problematic. they used to be great and simple - but now they are pretty bad and it is now costing us too much time, money and aggravation even with our customers trying to submit bookings online I am not interested in continuing on with this app...there are too many limitations to list. Its not worth the money. Find some other app. I too am looking elsewhere. They rolled out (2) updates and features without telling us and it broke our system flow.
Hey there Joe, you have been holding this threat of a bad review over our heads since you first signed up and to be honest, it’s a bit of a relief to cut our losses and just move on with your account. What you are really requiring for your business is a fully customized system from the ground up with a developer who can take all your feature requests and implement them. While we both tried our best to make it work, sometimes you just can’t fit a square peg in a round hole. To date, our team has spent: - 20+ chat interactions - 20+ email threads - 8+ phone calls totalling almost over 4 hours of direct support... explaining how Sesami works, setting it all up for you (free of charge), answering all your questions, fixing workflow issues, debating features and requests, and generally supporting you in setting up your business 100% on Sesami. Yes we accept the fact that our app was under maintenance (took 2 minutes) and we should do a better job in notifying merchants upfront. We’re not perfect but we try our best and we stand behind the value of our product at your subscription rate of 49$/month. Sometimes, it just doesn’t work out. It’s okay. We wish you the very best of luck in finding the right app that suits your needs perfectly. - The Sesami Team
