All reviews

Rating Breakdown

  • 5
    81% (203 ratings)
  • 4
    11% (28 ratings)
  • 3
    4% (10 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (8 ratings)

Reviews with Text

  • 97% (244)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 8, 2021

Honestly didn’t know customer service could ever be this good. The app is pretty good but there’s a lot of things that were lacking upon install (mostly just me not understand how it worked) but I instantly received help even before asking for it. Since then Ehsan and his team have kept helping me and pretty much set up the perfect booking system on my store. Right now Sesami works in ways I didn’t think were possible and the team is still busy making it better daily. If you think this app won’t suit your needs, just email the Sesami team because you’re most likely wrong. Best booking app on Shopify.

Using app

3 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Oct. 2, 2023

I had Sesami before and I uninstalled because the app didn't meet an important need that my business had, I downloaded many apps but after a year I had to go back with Sesami... and I can't be more grateful! They worked on options so they can fulfill my company needs, they have done WAY MORE than they had to so I can have all the services and if I keep going I won't stop. if you want an app with excellent customers service dedicated on helping you and your business grow this is the app that you need!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 22, 2021

I recently switched to Sesami to handle my strategy session bookings. It was easy to set up and has a simple client-facing interface. I had some questions during my set up and both the customer support and development team went above and beyond to help me out!

Store

Bonbo

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

I used this app to coordinate in-person class scheduling on my website. The support staff is INCREDIBLE and I was able to quickly get my whole schedule up and running just the way I hoped it would function.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 8, 2021

Aymane was excellent! I was having issues making my calendar availability visible and in a few minutes he found the issue and resolved it for me :) All through online chat. Without his amazing customer service I would have given up altogether. It was great to have real person to offer service 24/7 :)

Using app

7 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 3, 2021

Resourceful customer service, fast and reactive. Appreciate the support! Reco: we are looking forward the development of the new feature of the daily based rental/booking system.

Using app

5 months

Total reviews

7

Average rating

4.6

5 / 5 Share

Sept. 2, 2021

This is such a great app so I am going to give it 5 stars. Their customer service is super on point and they have always gone out of their way to hop on a call if needed. I am 48 and sometimes these other apps will just send you over instructions that seem like its in another language that I don't understand. But sesame goes out of there way to walk me through it so it engrains in my brain. The only advice I would offer them for the future, is if when you click on "select time", and it goes to the dates and times available, I wish there was a feature I could put the name of each class. But regardless, I found a workaround and I am still sticking with sesame.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2021

Easy to use, suitable for salon and massage businesses. The main benefit of this app the to allow customer to be able to select and purchase products or services for a time frame / slot

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

Great response time and great support. I love how easy this app integrates into my store for in person shopping appointments. Great job guys!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2021

Sesami was a huge solve for us at Hydrow. By integrating scheduling and payment into our current Shopify stack, we were able to launch a new time-based product (Hydrow Personal Coaching) without disrupting our other backend fulfillment processes for physical goods, saving us literally hundreds of development hours. On the nitty gritty, Sesami's customer service is responsive and competent, and the app does exactly what it should — it's intuitive, simple, and easy for our staff to use for scheduling, rescheduling, and cancellations (and the flow to Shopify is seamless). Excellent product.

Store

Hydrow

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 17, 2021

The Sesami team is AMAZING. Any time I've run into issues, Ehsan has always gone above and beyond to help troubleshoot the issue and figure out a solution. I was extremely nervous to switch from our old appointment booking platform (which we had been using for the past 9 years) to Sesami, but the incredible support from this team has put me at complete ease. They held my hand every step of the way to ensure a smooth transition and continues to offer incredible customer service as we learn the system and figure out how best to manage our workflow. Thank you Ehsan and team.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for all you wrote about Sesami and our team. It’s been such a pleasure having you switched over to Sesami and been working with you for the past few months. Looking at what you do, we cannot be more proud to be part of your journey, making children happy.

5 / 5 Share

July 9, 2021

Excellent customer service! Thank you for your prompt attention. Being able to count on their support team makes a huge difference.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2021

The app really helps to do what it is needed to do. With the help of the fast and efficient customer service team, they are able to help to customise the experience to what i really want, and looking for. Many thanks! Im a happy user.

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 9, 2021

Great app! I like it a lot for booking appointments. The only thing is that I found it difficult to block off time.

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2021

I am very happy with it so far, it works very well and is easy to use. The free option is very good, does what I need it to do at the moment and I'll probably upgrade when the additional features are needed.

Using app

About 24 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2021

This app has been a life saver. It has taken so much work off of my shoulders. Easy for the customer to use as well as myself. Highly reccommed

Using app

8 months

Total reviews

5

Average rating

4.8

5 / 5 Share

March 21, 2021

I used this app which really helps me a lot! The integration is very simple. We got some customers scheduled appointments through our website.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 18, 2021

so far everything is okay...........................................................................

Using app

35 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2021

I'm using this app to schedule my music production coaching sessions. Love this app! It makes everything seamless by adding new events to my calendar, schedule my availabilities, and so on. Keep it up!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2021

Just installed. Loved the app and had great customer support service. Could customize it in Portuguese an set it up to Brazil.

Store

Set You

Using app

About 1 hour

Total reviews

3

Average rating

5.0