KÂfemme review for Propel Replay & Session Record

1 / 5

March 20, 2024

This app used to be better. Viewing visitors is SO inconvenient. 3 clicks to open one session and then go back again to turn on another one? where are the filters? it's a mess. will not install again

Using app

Over 1 year

Total reviews

4

Average rating

3.0

Developer Reply

Hello friends at KÂfemme, I understand your frustration, and I'm sorry to hear about your experience with the app. It sounds like there might have been some confusion about navigating sessions. On the 'Dashboard', the next / previous session buttons will switch between every session replay in your account. If you go to the "Visitors" section and view a replay from there, the next / previous session buttons will only navigate between that particular visitor's sessions. We recommend navigating sessions from the dashboard. That will show all session replays, and you'll have access to all the filters from there. If you're open to it, I'd love the opportunity to clarify any confusion and address your concerns directly. Your feedback is valuable in helping us improve the app for all users. - Tom @ Propel Commerce

Propel Replay & Session Record for Shopify
Propel Replay & Session Record
4.9 star
578 reviews

Record shoppers with replay, heatmaps, analytics & surveys

Shopify App Store