Propel Replay, Survey, Heatmap

The reviews for this Shopify App are overwhelmingly positive, with users praising its effectiveness in providing insights into customer behavior on their websites. Many users appreciate the detailed session recordings and heatmaps that help them identify areas for improvement and optimize their online stores. The customer service is highlighted as quick, friendly, and helpful, with users mentioning specific support team members who went above and beyond to assist them. Users also find the app easy to use and valuable for making data-driven decisions to enhance user experience and increase conversions. However, there are a few mentions of issues with billing practices and some users expressing a desire for more features in the free plan.