Propel Replay, Survey, Heatmap

Hello friends at VVS Jewelry, You're right. Our change to the delete all replays option should have come with an email and a date. That's on me. The why: recording replays is our main cost. Weekly resets let an account record several times what its plan covers each month, and as a small business ourselves we unfortunately can't absorb that cost any longer. If you ever want to come back, we'd love to have you. Message [email protected], ask for Chris, and we'll see what we can do. Chris, founder, Propel Replays

Hello friends at Luvasmr, Thank you for sharing your experience. That's certainly not the experience we want our users to have - nor is it typical. We take recording quality very seriously, which is why over 650 other merchants have left us 5-star reviews. We haven’t received any other reports of the scrolling or mouse-movement glitches you described, but we’d have been happy to dig in and resolve this for you if we’d known it was happening on your store. If you’re willing, please drop us a note at [email protected] or through the in-app chat. We'll do our best to identify what went wrong and make it right. Your feedback helps us keep the experience rock-solid for every merchant, and we’d love the chance to turn this around for you. - Chris @ Propel Commerce