Amazon MCF by WebBee for Shopify

Amazon MCF by WebBee

Preferred Shopify App for Amazon Fulfillment/Amazon MCF

Rating

4.9

feedback

308

Reviews

chart

#402

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    6%
  • Less than a month
    18%
  • Less than a year
    48%
  • More than a year
    26%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer support provided by the team. Users highlighted the quick response times, knowledgeable support staff, and willingness to go above and beyond to ensure smooth integration and resolve any issues. The app itself was described as user-friendly, effective in syncing orders between Shopify and Amazon MCF, and offering valuable features like automated order fulfillment. Customers appreciated the seamless setup process, the ability to create product bundles, and the overall efficiency it brought to their e-commerce operations. However, a few users mentioned minor issues such as occasional rejected orders due to stock discrepancies and some challenges with the app's functions and user interface.

Highlights

Exceptional Customer Support and Quick Response Times
User-Friendly App with Effective Order Syncing
Valuable Features and Seamless Setup Process
Minor Issues and Challenges with App Functions and UI

Rating Breakdown

  • 5
    93% (285 ratings)
  • 4
    4% (12 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 18, 2024

I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems. Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service. These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

May 17, 2024

Excellent and swift support!

Store

No Cow

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

April 23, 2024

All the functionality you need to use MCF with Shopify - amazing customer support :)

Using app

About 7 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hello Thank you so much for your kind words! We're delighted to hear that our app provides all the functionality you need to use MCF with Shopify and that our customer support has been amazing. Your positive feedback is greatly appreciated and motivates us to continue delivering top-notch service.

5 / 5 Share

April 16, 2024

definitely excellent support

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello Thank you! We're delighted to hear that you found our support excellent. Providing top-notch assistance to our customers is always our priority. If you ever need anything else, feel free to reach out. We're here to help!

5 / 5 Share

April 12, 2024

Wow, so impressed with the customer support. Shivam spent a lot of time with me on Zoom setting everything up and even fixed things on my store that were not his responsibility. Thank you very much!

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello That's wonderful to hear! Our Customer success team's dedication to providing excellent customer support shines through. I'm glad we went above and beyond to ensure everything was set up correctly and even helped with additional tasks. We strive to provide exceptional service to our customers, and it's rewarding to know that we've met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help anytime!

All reviews

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