Kea Health review for Amazon MCF by WebBee

May 18, 2024

I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems. Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service. These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.