ShipHero Inventory & Shipping for Shopify

ShipHero Inventory & Shipping

ShipHero End-to-End WMS | Shipping & Inventory Software

Rating

4.5

feedback

155

Reviews

chart

#814

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    6%
  • Less than a year
    52%
  • More than a year
    39%

Reviews Summary

ShipHero has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the comprehensive and user-friendly solution for inventory management and shipping that ShipHero offers. The platform's intuitive interface, robust feature set, and flexibility in features such as on-demand bundling, pre-built assemblies, order merging, and bulk shipping have significantly improved operational efficiency for businesses. Users also praise the exceptional support provided by account specialists like Stacy V and Kyle, who have been knowledgeable and responsive. Additionally, the software's ability to track inventory changes, set up kits within ShipHero, and streamline order picking and packing processes are highlighted as major benefits. However, some users have raised concerns about challenges in establishing contact with ShipHero, unclear pricing structures, and difficulties in communication. Some negative reviews mention issues with unfinished features, buggy functionality, and a perceived lack of customer support after the onboarding process.

Highlights

Comprehensive and user-friendly solution for inventory management and shipping
Exceptional support from account specialists
Flexibility in features like on-demand bundling and order merging
Challenges in establishing contact and communication
Issues with unfinished features and perceived lack of customer support

Rating Breakdown

  • 5
    88% (137 ratings)
  • 4
    3% (4 ratings)
  • 3
    3% (4 ratings)
  • 2
    3% (4 ratings)
  • 1
    4% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 7, 2025

It has been quite challenging to establish contact with Shiphero to begin using their services. The pricing structure seems unclear, and the tone of the sales call comes across as somewhat condescending. Additionally, communication has proven to be difficult. While the product itself may hold great potential, the initial experience in terms of trust and support has been disappointing.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Nov. 13, 2024

Shiphero has proven to be an invaluable asset to our business, offering a comprehensive and user-friendly solution for inventory management and shipping. The platform's intuitive interface and robust feature set have significantly streamlined our operations, reducing errors and increasing efficiency. We particularly appreciate the flexibility offered by features such as on-demand bundling, pre-built assemblies, order merging, and bulk shipping. These capabilities have allowed us to optimize our workflows and better serve our customers. The onboarding process was seamless, largely due to the exceptional support provided by our account specialist, Stacy V. Stacy's knowledge and dedication were instrumental in ensuring a smooth transition to the new system. We wholeheartedly recommend Shiphero to businesses seeking a reliable and efficient inventory and shipping solution.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

I'm extremely happy with our decision to implement ShipHero as our warehouse management solution. From the very beginning, the implementation process was well-organized and enabled us to launch on-time and within budget. The team at ShipHero was incredibly knowledgeable and supportive, tailoring the software to our specific needs and ensuring a smooth transition. One of the most impressive aspects of ShipHero is its flexibility. Our warehouse environment is complex, with a wide range of products, storage configurations, and unique processes. This software is adapting to our unique requirements, preparing us to optimize our operations and increase efficiency. The user-friendly interface and intuitive features have made it easy for our team to learn and adopt the software. We expect to see significant improvements in inventory accuracy, order fulfillment speed, and overall productivity in the next few months. I highly recommend ShipHero to businesses looking for a reliable and adaptable warehouse management solution.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 3, 2024

Had a wonderful experience so far with ShipHero. They set up everything super quick and got me to being able to have my inventory tracked and my shipments out! Customer service was top notch! Kyle has been super helpful and responsive. He is very knowledgeable and has been super easy to work with. The system itself very user friendly. I love that I can set up kits within ShipHero without needing to have an extra app in Shopify. I love that I can tell exactly where my inventory goes and it tracks every change! I do wish ( or maybe I haven’t found it) there was an option to see how much inventory was used in the last 30 days. I also love how easy it is to pick and pack orders. Definitely the best system I’ve used so far for warehouse management

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

March 28, 2024

Responded way quicker than I thought! Service was really helpful and easy to follow!

Using app

8 months

Total reviews

8

Average rating

4.9

All reviews

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