ShipHero Inventory & Shipping
Giving you eCommerce fulfillment superpowers.
Rating
4.5
feedback
114
chart
#529
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
0%
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Less than a month
13%
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Less than a year
69%
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More than a year
16%
Reviews Summary
ShipHero is highly praised for its user-friendly interface, operational thoughtfulness, and scalability. Users appreciate the comprehensive features like picking and packing workflows, inventory controls, and error-reduction capabilities. The system is commended for bringing structure and discipline into warehouse operations, leading to improved fulfillment speed and reduced errors. Support from the ShipHero team is highlighted as solid and understanding of warehouse realities. However, there are concerns raised about issues with syncing non-USA orders, lack of responsiveness to critical issues, unclear pricing structure, and challenges in establishing initial contact and communication. Despite these drawbacks, the majority of users find ShipHero to be invaluable, efficient, and adaptable for their warehouse management needs.
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Jan. 9, 2026
We’ve used a lot of warehouse tools over the years, and ShipHero stands out as one of the few platforms that’s clearly built by people who actually understand fulfillment at scale. What separates ShipHero is how operationally thoughtful it is. The picking and packing workflows, batching logic, inventory controls, and error-reduction features aren’t fluff — they’re designed for speed, accuracy, and accountability. Once properly configured, it forces discipline into your warehouse in a way spreadsheets and lighter WMS tools simply can’t. The system scales with you. As volume grows, ShipHero doesn’t break — it gets more valuable. We’ve been able to build repeatable processes, real KPIs, and clear ownership across our team, which has directly improved fulfillment speed and reduced costly mistakes. Support has also been solid. When issues come up, the team understands warehouse reality and doesn’t give generic SaaS answers. That matters when orders are moving in real time. ShipHero isn’t the cheapest option — and that’s a good thing. It’s not meant for early-stage brands that want shortcuts. It’s for operators who care about precision, scalability, and building a warehouse that can handle serious growth. If you’re running meaningful volume and want a WMS that brings structure instead of chaos, ShipHero is absolutely worth it.
Sept. 1, 2025
UPDATE 2nd September 2025: We're leaving our current 3PL because of this garbage app - it continues to sync our non USA orders causing a lot of inventory and reporting issues. Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero. How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints. Obviously we'd never authorisation for that. And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen. Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue. If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad. ShipHero has been fast asleep the last 4 weeks since our 3PL reported these issues to them - still no response.
Jan. 7, 2025
It has been quite challenging to establish contact with Shiphero to begin using their services. The pricing structure seems unclear, and the tone of the sales call comes across as somewhat condescending. Additionally, communication has proven to be difficult. While the product itself may hold great potential, the initial experience in terms of trust and support has been disappointing.
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