ShipHero Inventory & Shipping for Shopify

ShipHero Inventory & Shipping

ShipHero End-to-End WMS | Shipping & Inventory Software

Rating

4.7

feedback

154

Reviews

chart

#746

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    6%
  • Less than a year
    53%
  • More than a year
    39%

Reviews Summary

ShipHero is highly praised for its excellent customer service, user-friendly interface, and flexibility in adapting to unique warehouse requirements. Users appreciate the quick responses from the team, knowledgeable support staff, and the ease of setting up kits within the app. The software has significantly improved inventory accuracy, order fulfillment speed, and overall productivity for many businesses. However, some users have mentioned minor issues such as the lack of a scheduling feature for reports and occasional buggy updates. Overall, ShipHero is recommended for businesses looking for a reliable and efficient warehouse management solution with exceptional customer support and valuable features like kits, dynamic inventory, and seamless integrations with platforms like Shopify and Amazon.

Highlights

Excellent customer service and knowledgeable support staff
User-friendly interface and ease of setting up kits
Flexibility in adapting to unique warehouse requirements
Improvement in inventory accuracy and order fulfillment speed
Minor issues like lack of scheduling feature for reports and occasional buggy updates

Rating Breakdown

  • 5
    89% (137 ratings)
  • 4
    3% (4 ratings)
  • 3
    3% (4 ratings)
  • 2
    3% (4 ratings)
  • 1
    3% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 13, 2024

Shiphero has proven to be an invaluable asset to our business, offering a comprehensive and user-friendly solution for inventory management and shipping. The platform's intuitive interface and robust feature set have significantly streamlined our operations, reducing errors and increasing efficiency. We particularly appreciate the flexibility offered by features such as on-demand bundling, pre-built assemblies, order merging, and bulk shipping. These capabilities have allowed us to optimize our workflows and better serve our customers. The onboarding process was seamless, largely due to the exceptional support provided by our account specialist, Stacy V. Stacy's knowledge and dedication were instrumental in ensuring a smooth transition to the new system. We wholeheartedly recommend Shiphero to businesses seeking a reliable and efficient inventory and shipping solution.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 28, 2024

I'm extremely happy with our decision to implement ShipHero as our warehouse management solution. From the very beginning, the implementation process was well-organized and enabled us to launch on-time and within budget. The team at ShipHero was incredibly knowledgeable and supportive, tailoring the software to our specific needs and ensuring a smooth transition. One of the most impressive aspects of ShipHero is its flexibility. Our warehouse environment is complex, with a wide range of products, storage configurations, and unique processes. This software is adapting to our unique requirements, preparing us to optimize our operations and increase efficiency. The user-friendly interface and intuitive features have made it easy for our team to learn and adopt the software. We expect to see significant improvements in inventory accuracy, order fulfillment speed, and overall productivity in the next few months. I highly recommend ShipHero to businesses looking for a reliable and adaptable warehouse management solution.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 3, 2024

Had a wonderful experience so far with ShipHero. They set up everything super quick and got me to being able to have my inventory tracked and my shipments out! Customer service was top notch! Kyle has been super helpful and responsive. He is very knowledgeable and has been super easy to work with. The system itself very user friendly. I love that I can set up kits within ShipHero without needing to have an extra app in Shopify. I love that I can tell exactly where my inventory goes and it tracks every change! I do wish ( or maybe I haven’t found it) there was an option to see how much inventory was used in the last 30 days. I also love how easy it is to pick and pack orders. Definitely the best system I’ve used so far for warehouse management

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

March 28, 2024

Responded way quicker than I thought! Service was really helpful and easy to follow!

Using app

8 months

Total reviews

7

Average rating

4.9

5 / 5 Share

March 27, 2024

*What do you like best about ShipHero? Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with. * What do you dislike about ShipHero? Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements. In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..

Using app

About 2 years

Total reviews

1

Average rating

5.0

All reviews

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