ShipHero Fulfillment
ShipHero Fulfillment | Full-Service eCommerce Fulfillment
Rating
4.0
feedback
171
chart
#6,988
All reviews
Rating Breakdown
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Nov. 1, 2021
Eventhough I have not yet fulfilled an order with ShipHero, I already love working with them! Marina with Customer Service was absolutely amazing at helping me onboard, and held my hand through the entire process. She made me feel confident that ShipHero was the right choice for my fulfillment needs. Linking my marketplace stores to my Shiphero account was easy, and they recived my inventory at their warehouse professionally and efficiently. As mentioned, I have yet to fulfill an actual order with them...but I have full confidence based on my onboarding experience that everything will work out!
Thank you so much for your awesome review! We pride ourselves on having a strong team for onboarding and customer support, so we're very glad to hear this has been your experience. Thanks for being a ShipHero customer - good luck with fulfilling your first order through ShipHero!
Oct. 28, 2021
So far this is the best fulfillment company I have dealt with this far. Amazing communication, they are extremely fast response time and are very efficient. You will definitely have fewer headaches to worry about
Hello InChargeKey, Less headaches are always a good thing! Thanks so much for taking the time to leave us a review. We always appreciate hearing from our clients - and we're so glad that everything has been going great so far!
Oct. 8, 2021
If you're looking for a fulfillment provider for your store, I'd look no further and start using ShipHero. We almost went with another provider, but at the last minute we found BBB reviews for that provider to be ... frightening to say the least. Scrambling we checked a bunch of other providers and all had large intake costs and variable pricing on shipping rates based on zones. ShipHero is amazing on both of those accounts. You get flat rates for all of the US - no zones!!! It's so important because you can actually plan your costs. You can also send your product across the US for the same rate. Having that option was unbelievable, but ShipHero really does it. As an example, you can offer free 2 day shipping anywhere in the US. This means you don’t have to focus marketing on one area. Your online store can truly be online! The no intake fee is also amazing. ShipHero knows how to help small businesses by making it easy to startup without being nickel and dimed. You send your inventory in and only pay for storage and shipping. Storage is another area that shines. Their fee for storage is very very reasonable. Other services charge much higher rates. In addition to all of that, the customer service is great. They respond very quickly and resolve your issues. The onboarding process was also very helpful. You'll get your questions answered and you'll be shipping in no time. Actually, you won't have to ship anything; they'll ship for you, which is incredible. Like I said in the beginning of this review, you should stop your search for a fulfillment provider and go with ShipHero. If you still want to search, then you need to compare everything against ShipHero because ShipHero will beat other fulfillment services in every area.
Hello Canopy Coffee, It's always been important to ShipHero that our onboarding and client support teams are top notch. We want your experience as a client to always be a good one, and we spend time training up our teams to make them the type of people you can rave about! And we're glad you found us, too! It can be scary to trust a third-party to handle such a large part of your business and ShipHero Fulfillment knows how important it is for us to get it right. It's great to hear that we have gotten it right, so far, for Canopy Coffee. We will continue to strive to be amazing and worthy of such a 5-star review! Thank you.
Sept. 30, 2021
Working with ShipHero has been great. Their service and response time are excellent. The app integrates with Shopify and the setup is very easy. I would highly recommend ShipHero to anyone looking for a fulfillment solution that integrates with a Shopify store.
Hello Fuchistore! We do love our Shopify clients! It's important to us that ShipHero and Shopify work seamlessly together and we're glad to know that it's been a smooth setup process. Thank you for the 5-star review and your continued support.
Sept. 29, 2021
Hands down the best fulfillment software and one of the best customer service experiences I've ever had! Before, I was looking at competing fulfillment services, such as ShipBob. Those services tended to have software fees around $500, warehouse fees, setup fees, and all sorts of fees! ShipHero had none of those except a warehouse storage fee and the shipping fee! So happy to have saved so much money, especially as a startup! That was only the beginning. I've been working with Silvana during this whole process and she provided amazing customer service! I typically expect email replies within about a 24 hour time frame, but I can tell she always gets back to me as soon as she can, within at least a few hours, and thoroughly too! She addresses all of my questions and problems! For instance, my supplier sent a bunch of defective products. I asked Silvana to ask the warehouse team to look at the other units of the same products and see if they were also defective. They not only looked at the other products, but went above and beyond! They took pictures of the defective products for me (so that I can talk to my supplier) and found additional non-sellable defects! This really helped to save my business's reputation. I am so happy with ShipHero so far and wanted to give a big thanks to Silvana and the ShipHero team for their amazing service so far! You are so appreciated, thanks so much again! :)
Hi Beauty Tribe Co., Wow - we're so happy that our team has had such a positive impact on your business. It is always our goal to help our clients succeed, and we are willing to go the extra mile to make it happen. Thank you for the 5-star review and for your business. We do not take it for granted, and we look forward to continuing to work with you.
Sept. 23, 2021
I'm so happy we chose to partner with Shiphero for our fulfillment needs. They are always responsive and very quick to address any last minute requests or updates to orders. They have been fantastic!
Hi Tazzy Candy, Thank you for your review and for letting us know that we're hitting our marks as your fulfillment partner. We strive to answer questions quickly and to be as responsive as possible, so we're excited to know we've been living our our mission. Thank you for being a ShipHero client!
Sept. 22, 2021
We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.
Hello! Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!
Sept. 15, 2021
Shiphero. Always go above and beyond my expectations. They are extremely professional, helpful ,available. No shipment ever delayed. No communication ever delayed. Clara, Silvana, Carena, Mario, Andrea. Kudos to everyone.
Hello Cognisprings, Thank you for the 5-star review. Our goal is always to exceed your expectations and it's good to hear that we're fulfilling that mission. We'd also like to thank you for calling out some of our heroes! Our team is pretty awesome and we're so glad that clients can see it too!
Sept. 9, 2021
Highly Recommended, their customer service is very helpful, Bela and Clara are amazing, they are always extremely helpful when there are issues with products. Thank you
Hi Otarius, Thank you so much for the review and for recognizing Bela and Clara as superheroes. We're so glad that you're experience has been positive and we're looking forward to a long-lasting business relationship!
Sept. 8, 2021
ShipHero Fulfillment completely changed the way my business runs. After doing self-fulfillment for the last 7 years, we've outsourced everything inventory/shipping related to SHF and it's been a dream. • No more handling inventory • No more lease • No more hiring and HR • No more waiting for the mailman • No last minute trips to the post office SHF takes care of all of it and is actually saving us money compared to doing it in-house. Their customer care team was outstanding. It's like I've added another RAM stick to my brain now that I don't need to think about shipping and inventory. Wish I'd done it sooner.
Hello SpyGuy! (Cool name by the way, definitely worthy of a superhero) We're so glad that switching to ShipHero Fulfillment has eased your mind, made your life easier and given your business a new lease on life. Thank you for the review and for letting us work with you and your team to help you succeed!
Aug. 27, 2021
Ship Hero won my business on two things: 1. Simple flat rate pricing. 2. Great communication: pre-sales, onboarding, support.
Hello Golden Essential Foods! Wow - thanks so much for the 5-star review! These two things you mentioned - simple flat rate pricing and great communication - are two of the most important aspects of our business! It's good to know we're getting it right. We look forward to working with you!
March 18, 2022
The ShipHero support team is responsive and very helpful. I especially appreciate how they are considerate of the needs of small businesses. Thank you again for all your help, Clara!
Hi Dot Line Curve! Thank you so much for your awesome review. We're so glad that our support team has been helpful and exceeded your expectations. We're looking forward to working with you and helping you succeed!
Dec. 4, 2021
Bel at Shiphero Customer Service has been very helpful in quickly straightening out some of the shipping challenges related to the Holiday Season Crunch
Thank you so much for your review and for letting us know how Bel is! We agree!
Aug. 9, 2021
This is an early review, as we've just completed the onboarding experience, but also with 7 orders shipped of varying complexity, it seems like a heck of a good start! Our company manufactures our own product and was disappointed (actually deeply frustrated) with amazon fulfillment solutions. ShipHero is a much simpler, more accessible, more professional solution. They're straightforward, helpful, patient where they need to be and responsive in others. Our onboarding took months, because we needed to assess, produce, verify, debate, but at no point did ShipHero try to hustle us through the process. Bela & Aoife were both attentive and straightforward in their explanations of our setup and steps. The tie in with Shopify produces useful controls and information for our e-commerce projects.
Here's to a great start! Thank you for letting us know how great the team has been shepherding you through the onboarding process. We look forward to celebrating even more success with you!
Aug. 5, 2021
I am very happy with ShipHero. It's an excellent service - customer service and onboarding have been superb. Pricing is also very competitive. Highly recommend.
Hi there - thanks so much for letting us know that ShipHero has been working for you! We're happy you're here and we look forward to even more success together.
July 27, 2021
Mari & the onboarding team were fantastic. I thought this process would be difficult but was amazed at how simple everything was. Thanks to the ShipHero team for everything! Couldn't be happier.
Thank you Red Zone! We are so glad that the transition was a smooth one. We look forward to working with you and you are more than welcome!
July 23, 2021
First onboarding experience with Shiphero was great thanks to Belen. She was really friendly, patient, helpful and polite. The first person i spoke to wasn't great cos it seemed like she was always in a rush, barely had time to talk during google meets, and couldn't explain slowly or clearly. So I recommend Belen who is awesome. price is ok too for USA shipping. App / site is also user friendly.
July 19, 2021
We’ve had such a great experience transferring over to shiphero! They’re super helpful and responsive! Orders ship so fast!
July 15, 2021
Yet another 5-star review for ShipHero. Before ShipHero, we were fulfilling 20-30 orders a day from our shop, something that would take an hour or two out of every day. We thought about hiring someone, but between the cost of labor, shipping, and packing materials it ended up being basically a draw with the cost of ShipHero. And since our shop is in the middle of nowhere, significantly slower than ShipHero. We brought ShipHero online the day before I left for a weeklong vacation. Silvana went the extra mile to make sure that our first shipping plan was received just minutes after it arrived at their warehouse and I got to see some of the first orders being fulfilled as I drove out of town. What a relief! Since then we've had the pleasure of watching our orders fulfilled usually in less than 30 minutes from the time a customer places them and our production schedule has moved to building and shipping cases of product instead of building for the days shipments. In over 1000 shipments so far we haven't had one error report from a customer. I especially LOVE the picture you can see of every packed shipment before it goes out the door. Searching for a fulfillment company is one of the worst parts of ecommerce. So many choices, none of them seem differentiated, pricing is complicated and hard to compare between them. ShipHero is the real deal - super fast everything, excellent customer service, and priced about the same as what it would cost to do it yourself. Stop searching and go grow your business again. Go with ShipHero!
July 14, 2021
ShipHero is great! After almost a year of struggling with FBA, I decided to switch fulfillment centers and I'm glad I found ShipHero. The customer service is amazing! Especially Marina is very helpful! Always responsive, supportive and there to help with any questions I have. I would definitely recommend their services and prices.