ShipHero Fulfillment
ShipHero Fulfillment | Full-Service eCommerce Fulfillment
Rating
4.0
feedback
171
chart
#755
All reviews
Rating Breakdown
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March 28, 2024
EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis
March 22, 2024
I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively. Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!
March 12, 2024
The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions. In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!
Feb. 8, 2024
Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!
Nov. 28, 2023
Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.
Oct. 26, 2023
Great app and great company! Support team (Emi and all :) is super responsive.
Sept. 5, 2022
Very easy to navigate and user-friendly dashboard. My onboarding specialist, Bela, has been incredible throughout the process of integrating with my Shopify store. The whole process has felt so seamless!
Hello QEJA Socks! Thanks so much for letting us know what you like about ShipHero. We're so glad that our user-friendly dashboard and onboarding support has been above and beyond your expectations! And we agree that Bela is a rock star! Thank you again!
May 18, 2022
The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the good work.
Hello there! Thank you so much for taking the time to leave us a review! We're so happy that things have been running smoothly and that ShipHero is meeting and exceeding your expectations. We look forward to continuing to work with you and help you grow your business! Thanks again.
June 22, 2022
As our company is getting more traction, the team has been extremely responsive and helpful with any inquiry we have. With all of the growing pains being a start up, it is so relieving to know that people like Jazmin have my back. Her and the entire team are extremely reliable. Thank you. Updated review: Ship Hero, and people like Maria and Clara, are a shining light in the fulfillment business. A tech forward company with this level of service is almost unheard of. We were with Shipbob before and they couldn’t have cared less about us as a company, just our dollars. ShipHero should be your first look.
Hello LuxyLoo, We really appreciate you taking the time to leave us feedback and letting us know how we're doing. We're so glad that Jazmin is proving to be a rockstar - we agree, she's pretty awesome! We look forward to continuing to work with you and help LuxyLoo grow even more!
May 2, 2022
Great app! Bel has been helping us with our requests. She provides great service for us. She assists us with issues and other concerns.
Hello Jolie Market, Thank you so much for taking a moment to let us know how awesome Bel is. And we're so grateful for the 5-star review for our app. We're glad that ShipHero and our Client Support team has met and exceeded your expectations. Thanks again!
April 7, 2022
After a few bumps getting ShipHero setup properly, Bela from support quickly helped us get the app up and running as we had hoped! Bela's support has been phenomenal. I would highly recommend ShipHero and for support and onboarding, you can't do much better than Bela.
Hello Tools4Wisdom, We're so glad that Bela was able to smooth out any bumps and get you up and running. Thank you for taking a moment to leave us a review. We're so glad that things are going smoothly and we appreciate the feedback. Thanks again!
March 22, 2022
I'm glad I went with ShipHero as my first 3PL. Setting up ShipHero with Shopify is easy process. Their Warehouse Management System (WMS) dashboard makes things easy for a non-technical person to understand, and transparent reporting feature. Fulfillment is speedy paired up with simple pricing, and you can even automate the process! Bela has continually assists me with excellent customer service both during the oboarding process and afterwards. Whenever I have questions or need assistance I will usually get a quick response or within 24 hours.
Hello Fidget BOP! Shop, Wow, what an awesome review. We're glad you chose us for your Fulfillment as well. We're so glad that you found the implementation process so easy and that ShipHero has met and exceeded your expectations. And thank you for the shout-out to Bela! Thank you again!
March 15, 2022
ShipHero has great service. They are very quick to respond, pay close attention to detail, and feel like an extension of my team. Ana, Bela and Silvana have been great to work with. I would highly recommend ShipHero.
Hi Atomic Marshmallow Pillow (awesome name, BTW)! Thank you for taking the time to leave us a review and for letting us know how awesome our Client Support team is - especially Ana, Bela and Silvana. We agree they're all pretty awesome! Thank you!
Feb. 4, 2022
Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running
Hi there Prolific Pong, We're so glad that you've found ShipHero to be easy to use and that it's helping you to run your eCommerce business more efficiently. We're very happy to work with clients like you and we look forward to more success in the future. Thanks!
Feb. 1, 2022
Incredible onboarding experience. Our team had a lot of edge cases to solve for and the ShipHero sales and onboarding team were fantastic to work with. Very very responsive and comprehensive. They were reaching out to me with solutions to things on my to do list, before I could get to them. Looking forward to continuing to work with them!
Hello Flowtag, Thanks a lot for taking the time to leave us a review and letting us know that our sales and onboarding teams are awesome! We absolutely agree. We're also glad that we were able to help get you onboarded smoothly, and that you're finding ShipHero to be such a great partner. Thanks again!
Jan. 26, 2022
Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!
Hello Essential Stacks! Thank you so much for giving ShipHero and our founder, Aaron, such an amazing shout-out! We're so glad that your experience has been positive and worth a 5 star review. We're looking forward to continuing to work with you. Thanks again!
May 15, 2022
ShipHero team is always so responsive and helpful. Their system is very user friendly and you can always count on great communication and complete transparency about any questions that arise. Great partner for businesses and top notch service! Update: I had Bela assist me yesterday to complete my on-boarding process. Bela’s assistance was outstanding!!! As a new business and client, I needed help having all relevant features set up from my Shopify store to ShipHero’s system, and she was so friendly, courteous and understanding in walking me through all the steps of the process and answering all my questions. She did it all with so much professionalism and patience and went above and beyond to make me comfortable with the system. Really impressive service! I really appreciate it. ShipHero is an excellent partner for any e-commerce business. Update: ShipHero team continues to be very responsive and helpful with all issues that have come with the Start-up process. There are a lot of little details to learn about the App and order fulfillment process but they are a valuable partner to count on for support. Just had an issue (that ended up not being an actual problem) with an Export order and Kelsey was very helpful with her prompt support and helping me track it through the system. Thanks again ShipHero team!
Hello Skinny Botanicals! Thank you for leaving such a wonderful review for ShipHero. We're so glad that you're finding ShipHero a wonderful partner and benefit to your business. We greatly appreciate your business and support. Thank you!
Dec. 21, 2021
The team is great, communication is key and they stay on top of it. I have been using them for over a year now and from Ground Packages to LTL shipments they have really gotten my business moving.
Hello Cajun Pop, Thank you so much for taking a moment to leave us such a positive review. We're glad that your experience with ShipHero has been so awesome and that we've been helping you move your business forward. Thanks again!
Dec. 21, 2021
Clara from Ship Hero is super helpful. She has been quick to respond and always walks me through exactly how to fix my issues.
Hello SWTpants, Thank you so much for giving Clara a shout-out and for giving ShipHero such a positive review! We really appreciate that! And we're so glad that Clara has been a rockstar. We agree - she's pretty great! Thanks again.
Dec. 14, 2021
Our business is a new customer of ShipHero. The onboarding rep assigned to us, Marina, was incredibly helpful getting our account setup and running smoothly. Whenever we had an issue she made time to jump on a zoom call to help walk us through the process. Very pleased with the service thus far.
Hello e18golf! Thanks for taking a moment to leave us such an awesome review! We're so glad that your experience with ShipHero has been great so far. And thanks for giving Marina a shout-out! We look forward to continuing to work with you.