All reviews

Rating Breakdown

  • 5
    85% (145 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    12% (20 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Dec. 16, 2021

UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers. Then ShipHero updated these invalid tracking numbers to my Amazon account and I got slapped a few times by Amazon with notifications of high invalid tracking rates and this put my account at risk. I then deactivated my ShipHero/Amazon connection and did it all manually. This is a very cumbersome process with ShipHero as they have no option to do it in their app. You have to download a csv file, fill it and upload it. After more than one month since I signaled this, they still haven't resolved the issue. In fact it's worse. They provided invalid tracking numbers for 5 orders and now they barely answer. I keep asking them to provide me the correct tracking numbers and they just won't answer me and when they do, they tell me to hold as they are dealing with multiple clients, even though I contacted them a day before. My orders are now past the allowed processing time on Amazon, so again I will be slapped by Amazon for late shipments. One other big issue with ShipHero is the overcharges. I found multiple overcharges and have sent them a list more than 2 months ago. They said that their warehouse team will look into it and get back to me. Nobody reached back. And when they do refund you an overcharge, they don't have any way to track it. They'll just say that they'll refund you on your next invoice, but when I asked about a way to track these refunds, whether on the invoice or somehow else, they just said that there's no way to track them. So I'll just have to take their word for it. Another big con, is that they are very expensive. I have one item that costs me $7.9 to ship with Amazon and almost $18 with ShipHero The only good thing about them is the Customer Support and that's only during the offpeak season.

Store

BlauKe

Using app

5 months

Total reviews

6

Average rating

3.7

Developer Reply

We're so glad you're finding the app easy to use. And we're so grateful that Marina has been so helpful. We're proud of our ShipHero team.

1 / 5 Share

Nov. 18, 2022

This was my original review when we started with ShipHero: This app is actually just an integration with an AMAZING order fulfillment company. We did a lot of research looking for a 3rd party shipping partner and landed on ShipHero. We couldn't be any happier. Their shipping management software is incredible, their pricing is super affordable and their support team is out of this world. Definitely give them a try. Here is my updated review after we decided to leave and do our own fulfillment: As you will see in many recent reviews, mid 2022 something happened and things really started to go wrong at ShipHero. They started losing products, it would take weeks before they would receive a shipment of products from our vendors and make them available for fulfillment. Orders would not ship for days after being labeled as ready in their app. The support is absolutely pitiful and in many cases there is simply no resolution. I highly recommend to stay way from this option if you can do your own fulfillment (Shopify makes this so easy) or look for a different 3rd party option.

Using app

Almost 2 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 27, 2022

There are some much better provider out there than Shiphero, so search elsewhere. They were good at first...but after a few months it was a total disaster: - Constant system bugs and errors - Inventory not synched with Shopify, numbers are pretty much always off - Massive shipping delays on holiday seasons with damaged reputation. - Shipping costs going up continuously and without communicating to customers (as always) - They charge you after 6 months for services never communicated before (or authorized) - Customer support ineffective, won't solve your issues - No communications whatsoever to their customers (Load balancing, they just do it without asking for permission) If you are serious about e-commerce you should not work with Shiphero.

Using app

About 3 years

Total reviews

5

Average rating

4.2

1 / 5 Share

May 18, 2020

I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.

Using app

About 22 hours

Total reviews

2

Average rating

2.5

Developer Reply

You are right, we should have messaged you sooner! We sincerely apologize. We’ve received a record number of inquiries and have been training new team members to keep up, yet you were the one that got away :| Our team has reached out to you directly.