All reviews

Rating Breakdown

  • 5
    85% (145 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    12% (20 ratings)
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5 / 5 Share

July 9, 2021

This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2021

Their customer support is amazing and acts very fast to help you fixing any issue. I love their services.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2021

The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 5, 2021

After a year of dealing with FBA issues we decided to switch fulfillment centers and it has been awesome. They do a really good job with onboarding and making sure you are set up for success. Any issues that arise are addressed very quickly by actual people and their platform is easy to navigate.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 30, 2021

Finally a fulfillment partner with no BS (prices are listed upfront and are consistent for everyone -- no quotes and other shady practices), amazing onboarding process with guided virtual meetings and amazing responsive customer support that will address any issue you might have.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2021

The customer service is amazing! Always responsive, supportive and there to help with any question or need we have.

Store

Dukkan

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2021

This service is a total game changer! I no longer have to worry about fulfillment. The onboarding experience was really easy and the customer support is first rate. They are very helpful and continue to support along the way. Highly recommended for anyone looking to grow their e-commerce business.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

June 17, 2021

Marina has been amazing when helping us to onboard the fulfillment service! We had a slightly complicated setup in terms of SKUs and packaging of orders. She patiently finds the best solution for us, pulling in other colleagues to help when needed, just to ensure everything goes well for us. I'm grateful for her help and I'm excited to fulfill our orders via ShipHero! Thanks to Danielle and Julia as well for the help along the way! You guys are amazing!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 16, 2021

You'll love it - The system they have and the integration with Shopify are phenomenal. What I like about them is a simplicity and a straight to the point support. If you are a busy person in need of 3PL, you are at the right place.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 16, 2021

ShipHero is a good company to work with. They have helped me cut hours out of my day by doing our fulfillment orders. We even opened an east and west coast warehouse to cut down on shipping times for customers. The customer service team (especially Carina and Mario) are like an extension of our team. They are there every day to help smooth out the wrinkles of daily fulfilment. We are very satisfied with how ShipHero has allowed us to work on our business instead of working in our business. Sign them up!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 25, 2021

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2021

ShipHero Fulfillment is the best our there. Customer support helped us set everything up and they have very good prices, compare to other fulfillment centers. Five starts!

Using app

10 months

Total reviews

17

Average rating

5.0

5 / 5 Share

Oct. 4, 2021

Shiphero has helped our small business grow and reduce shipping times across the US. Their customer service team is very attentive and it's super easy to communicate with them via the chat feature on their site. Bel and Sophia have been especially helpful over the past few months as we've had to execute a number of special projects that are outside the typical scope of work for the Shiphero team.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 10, 2021

If you are still fulfilling your own products, you are an idiot. These guys are a game changer for your e-com store. I've been using for some time and couldn't be happier all around. The times i've had issues with freight carriers or returns, the customer support live chat has been great. Setup isn't too big of a hassle and is well worth it in the long run. Can't recommend enough!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2021

I cant recommend Ship Hero highly enough! Belen Giglio specifically is my hero! Belen and the team have been excellent in helping me organize the fulfillment side of my granola business. The tech is seamless and everything has gone to plan with this extremely dedicated and responsive team. very well done!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2021

If your store requires Fullfilment, look no further. ShipHero are truly Hero’s. From the account setup to my inventory warehousing and my first shipment to the client, all of it was a breeze. Bela had been amazing and I would definitely recommend their service and prices. Wishing all the new store owner’s Good Luck

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 21, 2021

Easy to use, covers all aspects of shipping service, responsive and does not load your device. Improvements could be in use of cache. ShipHero is an excellent eCommerce partner. They resolve your problems as if their own. They value your success and help to make you succesful! ShipHero is diligent. Not a single shipment of mine had an issue. Accurate in their operation and work hard for you, just as a partner should!

Store

eksel

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2021

Incredible onboarding experience. We got personalized, hands-on support all the way through. Thanks for making it so seamless. Very excited about this partnership.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2021

Really am very pleased with Easy Fulfillment (ShipHero), the onboarding calls were to the point and helpful, getting stock on to their shelves a breeze, and their packing and shipping has been great with my customers being very pleased with the delivery times. All very important when I'm based in the UK and looking to grow my business in the US. I've been using ShipHero for a couple of months now, and when needed, customer services are super helpful, with a chat facility and friendly people on the other end. Special thanks to Mario, Bel and Bela.

Using app

Over 2 years

Total reviews

9

Average rating

4.9

5 / 5 Share

March 31, 2021

Just started using these guys and I just can't believe I wasted so much effort for many years before making the switch. Fantastic customer service and I am not surprised they have such excellent feedback. Wish they had a fulfilment centre in EU so I don't have to use anyone else!

Using app

23 days

Total reviews

2

Average rating

5.0