All reviews

Rating Breakdown

  • 5
    85% (145 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    12% (20 ratings)
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5 / 5 Share

July 23, 2020

They have the best customer service. They respond usually within minutes, and they are always accurate and professional. I’ve had them for a month not on single complaint. Place I can trust with your inventory and customer fulfillment for sure. I give them 5

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2020

Our experience with Shiphero has been amazing so far. From the product and integration perspective, it's straightforward and quick to setup. But if we had to highlight something about them is their fantastic team and support. Always there, ready to help you out. Great overall service.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2020

Bel just helped me out of a bind with an important customer. She is prompt, professional, helpful and sent a funny gif! Highly recommend. Customer service is so important with fulfillment and any company that hires someone like Bel knows what they are doing.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2020

I've been using Shopify to help me with expansion into US market and fulfillment. The app works perfect with Shopify and the portal is really clean, simple to use and easy to learn. Getting set up is easy, and the customer support along the way is great! 100% recommend!

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 16, 2020

Thank you so much Bela for sorting our my inventory syncing problem! I am so happy I chose ShipHero. I was having trouble getting any replies from other fulfilment companies but ShipHero is always ready on chat to solve any of your problems!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

June 15, 2020

I switched over to ShipHero because of reading all of the positive comments on here and it’s 110% TRUE! Their service is amazing. When I shipped out my bulk order, it checked into my fulfilment Account so quickly. Customer support is always there to help you in seconds with their chat box. My dashboard is so organized, I just love it! Thumbs up to the Team.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 11, 2020

I just switched to ShipHero- so far things have been wonderful. If there is a snag, or I have any kind of question, support is just a chat box away (especially Bel, thanks for always helping so quickly)! The dashboard is straightforward and easy to understand, and so are the prices! Looking forward to doing business together.

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2020

I am switching over from another fulfillment service. The team has been quick to answer questions and been really helpful during the initial move. The pricing is also easy to understand and their processing times are fast so my customers are getting their items in a timely manner...

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2020

Shiphero makes our lives much easier and better! No need to worry about shipping any more as they provide the best and fast service! Website is also easy to use and whenever having questions or concerns, it's really good to contact them directly through the dashboard! Thank you all (Bel, Danielle, and Bela) for prompt response and your attention to my questions! Really appreciate your best customer service!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2020

Great customer service, thank you Bela for helping me out with special orders and quick delivery. Easy to use and recommended.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 9, 2020

So far so good! They have been very helpful and the platform works great! honestly the best one out there in my opinion.

Using app

25 days

Total reviews

4

Average rating

5.0

5 / 5 Share

June 5, 2020

After checking quite a few fulfillment options we went with Shiphero and I couldn't be happier. Platform updates good with Shopify and they have been VERY helpful with every issue I have had and the details from my business. I would recommend 100%. They also have very competitive prices if compared with other fulfilment centers.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 29, 2020

Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!

Using app

4 months

Total reviews

6

Average rating

4.0

5 / 5 Share

May 19, 2020

If you're on Shopify, ShipHero is who you should be outsourcing to. Software is great. Sending products in easy. Billing is clear. Orders ship promptly. A++

Store

93brand

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 15, 2020

Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 15, 2020

So far we are very happy with ShipHero . they have Amazing support and have helped me alot with anything i had concern about . the most important thing is that they keep their promises ! . Thank you !

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2020

Dream come true!! If you're a small business that doesn't want to fulfill your own orders, this is the perfect company for you. Very easy to set up. Customer support is amazing and very responsive. I researched several fulfillment companies and Shiphero was the best in terms of service and pricing by far for small businesses and start ups.

Using app

Over 2 years

Total reviews

16

Average rating

4.8

5 / 5 Share

April 16, 2020

ShipHero has been great. Very easy initial set up and great communication throughout the entire process. Excellent pricing model.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

***Upadate*** The folks at ShipHero continue to delight me. My business has steadily increased and they have met every demand with this change. They are fast, efficient, and handle large orders like champs! Bel, Bela and Clara are so fast to respond to customer service issues which makes my job seamless. Love that! ShipHero has been such a huge part of our startup. Their customer service is spot on and they are always super quick to resolve issues or answer questions. It's been a steep learning curve for us and they have held our hand each step of the way. I highly recommend them.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2020

Great app and even better customer team. I don't know if they want their names mentioned, so I won't, but we wouldn't be where we are without the shiphero team. Thanks!

Using app

7 months

Total reviews

1

Average rating

5.0